User Guide - Enterprise Deployments User Manual

CounterPath Corporation

Attended Transfer – Call then Transfer

You can first speak to the target (the person you are transfering the call to), then click Transfer Now to complete

the transfer.

When the other person answers, the Transfer

Now button is enabled

Click the Transfer button

Type a name or number, or drag a contact

into the field

Then click Call First

The call is put on hold and a call entry field appears

When you are ready, click Transfer Now.

The call panel closes

Bria phones the new

person

You can hang up the

second call and return to

the first call

Or if the other person does not want to take the

call, click Cancel and return to the first call

If the button does not show “Call first”, click the

down arrow and select Transfer now. You can also

permanently change the option that appears on the

button; see page 66.