Bria 3 for Windows User Guide Retail Deployments
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © December 2011 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents Introduction................................................................................................................................ 1 Installation and Setup................................................................................................................. 3 Getting Ready ...................................................................................................................... 3 Installing Bria .......................................................................
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1 Introduction Read this manual if you who are deploying Bria without the help of a system administrator. (If, on the other hand, you are working in an enterprise that has a system administrator who is deploying Bria across the enterprise, read the user guide “Using Bria 3 for Windows – for Enterprise Deployments”.) Bria is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive instant messages, share online status (presence) information, and exchange files.
CounterPath Corporation • Support for the following audio codecs (not all these codecs are included in the retail brands): AMR Wideband (G.722.2), Broadvoice-32, Broadvoice-32 FEC, DVI4, DVI4 Wideband, EVRC, G.711aLaw, G.711uLaw, G.722, G.723, G.726, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC, Speex Wideband, Speex Wideband FEC. • Support for the following video codecs: H.263, H.263+ 1998, H.264.
2 Installation and Setup 2.1 Getting Ready SIP Account Information After choosing a VoIP service provider, you will need the following information: • • • • User name and domain. For example, 1331@domainA.com. Password Authorization Name (if applicable) Firewall traversal and other network information; see page 59. XMPP Accounts If you use an XMPP service for instant messaging or presence, you will need the following information: • • • Jabber ID: user name and domain. For example, jsantos@domainXMPP.com.
CounterPath Corporation Multimedia Device Requirements Bria requires both speakers and a microphone to make calls. Any of the following configurations are acceptable: • • • • • • External speakers and microphone Built-in speakers and microphone Dual-jack multimedia headset Bluetooth® multimedia headset USB multimedia headset USB phone. HID-compliant devices can be configured to work with Bria.
Bria 3 for Windows User Guide – Retail Deployments 2.3 Starting Bria First-time Startup If Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the desktop icon. The Bria Login dialog appears. with the Profile set to “Manually enter login server”. Switch the profile as “No login required” and click continue. The softphone GUI appears.
CounterPath Corporation 2.4 Configuring Bria Setting up Accounts After obtaining SIP account information from your VoIP service provider, you can set up Bria accounts. Set up the SIP Account 1. When the softphone appears, click the Go to Account Settings link. The SIP Account window appears. 2. In the Account tab, complete the User Details area with the information obtained from your VoIP service provider. 3. Complete the remaining tabs as specified by your service provider or to suit your setup.
Bria 3 for Windows User Guide – Retail Deployments Populating your Contact List Typically, you will want to create contacts in order to easily make phone calls, send IMs and transfer files. You can bring in contacts from other sources: • • From a file such as a vCard or comma-separated-values (CSV) file. See page 34. From your Microsoft® Outlook® address book. See page 68. In addition: • • During a call that you place or receive, you can add the other party to your contact list.
CounterPath Corporation 2.5 Troubleshooting Bria includes these tools for helping you troubleshoot problems: • • • • You can verify that your microphone, speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call. You can verify that you are successfully connected to the network. While you are on a phone call, you can test the quality of the audio As a final option, you can create logs of your activity and send them to customer support.
3 Making Phone Calls 3.1 Starting and Quitting Bria If Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the desktop icon. Bria appears. To quit Bria, choose Softphone > Exit or press Ctrl-Q. 3.2 The Onscreen Softphone Show/hide resources such as contacts, favorites and modules such as chat rooms and workgroup Change layout of contact list and import contacts Close to system tray.
CounterPath Corporation The Bria Menu Bria. • • • • Accounts. These settings control how Bria interacts with your VoIP service provider and are set individually for each account. See “Configuring Accounts” on page 51. Preferences. These settings control the way that you work with Bria and apply to all accounts. See “Configuring Preferences” on page 69. Exit. To shut down Bria. You can also exit by pressing Ctrl-Q. View. Changes how Bria looks.
Bria 3 for Windows User Guide – Retail Deployments 3.3 Placing a Call Place the call as described in the table below. The outgoing call opens in its own call panel, below any other existing call panels. You will hear a ringing tone while Bria attempts to make a connection. Option Keying From the... Dialpad or computer keyboard Description 1. Enter the phone number in the call entry field using the dialpad or the computer keyboard.
CounterPath Corporation Call entry field Click to place the call Auto complete suggestions For information on working with the call, see “Handling an Established Call” on page 16. Dealing with an Auto Attendant If you know that your call will be answered by an auto attendant and you know what menu items you will choose, you can include those menu items (DTMF) in the phone number when you dial it: • • • Before the first DTMF number, include at least one capital P. You can include other Ps.
Bria 3 for Windows User Guide – Retail Deployments Selecting the Account to Use This information applies only if you have more than one SIP account set up and enabled. When you place a call, you can explicitly specify the account to use for that call. The account selection options appear only if you have two or more SIP accounts that are enabled and being used for phone calls.
CounterPath Corporation Hiding your Identity (Anonymous Calling) You can hide your identity on a call, so that the other person will not see your name or number on their phone. Your ID will be hidden for all outgoing calls until you turn off Hide my Number. Anonymous calling is automatically turned off when you shut down. Turn Hide your identity on or off Placing another Call You can place another call.
Bria 3 for Windows User Guide – Retail Deployments 3.4 Handling Incoming Calls Bria must be running to answer incoming calls. It can be running in the system tray.(If Bria is not running, incoming calls may be directed to voicemail; check with your VoIP service provider.) The new call appears in its own call panel. In addition, the Call Alert box appears. For information on setting call alert preferences, see page 70. Click. If you are on another call, that first call is automatically put on hold.
CounterPath Corporation 3.5 Handling an Established Call Place another call The current call is automatically put on hold. See page 14 for more information Audio Controls Speakerphone Speaker control, microphone control and mute Voicemail See page 24 Add as Contact Add the current caller as a contact. See “Adding a Contact Using an Existing Address” on page 39.
Bria 3 for Windows User Guide – Retail Deployments 3.6 Transfering a Call Basic (Unattended) Transfer – Transfer this Call Click the Transfer button The call is put on hold and a call entry field appears. Type a name or number, or drag a contact into the field. If the button does not show “Transfer now”, click the down arrow and select Transfer now. You can also permanently change the option that appears on the button; see page 69. Then click Transfer Now. The call may end immediately.
CounterPath Corporation Attended Transfer – Call then Transfer You can first speak to the target (the person you are transfering the call to), then click Transfer Now to complete the transfer. Click the Transfer button The call is put on hold and a call entry field appears If the button does not show “Call first”, click the down arrow and select Transfer now. You can also permanently change the option that appears on the button; see page 69.
Bria 3 for Windows User Guide – Retail Deployments 3.7 Handling Video Calls Placing a Video Call Calls made with Bria will work without a video camera, but a video camera is necessary to allow other parties to see your image. Bria will work with most USB video cameras.
CounterPath Corporation Adding Video If you have a camera, you can add video to a call that started as an audio call. Click Start Video ( their video to you. ) in the call panel. When you add video, the other party may (or may not) start sending Other Party Adds Video If the other party starts their video, your video window automatically opens and the video is played. You can start sending your own video, if desired (and assuming you have a camera) by clicking Start Video( call panel.
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CounterPath Corporation Managing the Conference Mute. When you mute during a video call, you may also want to click Stop Video to stop the video feed. Participant menu Conference call entry field Conference menu Adding More Participants You can add more participants to an existing conference in any of these ways: • • • Right-click on a contact or history item and choose Add to Conference Call. In the conference call panel, enter a name in the call entry field and click Add.
Bria 3 for Windows User Guide – Retail Deployments Video Conference Calls Calls made with Bria will work without a video camera, but a video camera is necessary to allow other parties to see your image. Bria will work with most USB video cameras. This person has video. This person does not have video. To remedy this situation, stop video and start it again. Video will be sent to all the current participants. Closing the video window stops sending video.
CounterPath Corporation 3.9 Voicemail If your service includes voicemail and you have set up voicemail options (page 57), then when you have voicemail messages, the voicemail icon appears at the top of the phone (the icon may include a number). You can click the icon to automatically connect to voicemail and listen to your messages. Voicemail icon 3.10 Forwarding Calls Forwarding Calls You can enable or disable forwarding so that calls will be automatically forwarded to another number.
Bria 3 for Windows User Guide – Retail Deployments 3.11 Viewing Your Workgroup The workgroup gives you a detailed view of phone-related activity for a team. The workgroup feature must be set up before it can be used; see page 60. Once this is done, choose View > Workgroup to view your workgroup. The Workgroup window supports many of the same features as the contact list. Monitor, Pick up and Join Incoming Call A member is receiving an incoming call Click to pick up this call.
CounterPath Corporation Established Call A member is on an established incoming or outgoing call Click to join this established call. An outgoing call will be placed. If the other person accepts the request, you will immediately join the call and be talking to all the parties. Receiving a Request to Join Another member of your workgroup may request to join one of your phone calls. The request appears within the current call panel.
4 Other Bria Features 4.1 Instant Messaging Sending an IM 1. You can send an IM to a contact who has a softphone or XMPP address. From the Contacts tab Right-click on the contact and choose Send Instant Message. The contact must have a softphone address. Or click on the IM icon that appears to the right of the contact name. An active phone call If the person is a contact, choose Send Instant Message from the call panel menu.
CounterPath Corporation Receiving an IM When an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, choose Softphone > Preferences > Application.) 4.2 Sending a Broadcast IM You can send an IM to several people at one time. A broadcast IM is not a group chat: • • With a broadcast IM, each recipient can reply to the IM, but only you will see these replies; the other recipients will not see these replies.
4.3 Group Chat (Conference IM) Group chat allows you to exchange instant messages with a group of people in the same session. All people must have XMPP accounts configured in order to participate in group chat. There is no limit to the number of participants in a group chat session. You can also invite more participants during a group chat session. 1. In the Contacts tab, select the desired contacts. Contacts must be online. 2. Right-click the last selected contact and choose Start Group Chat.
CounterPath Corporation Rejoining a Group Chat If you leave a group chat, you will be able to rejoin it so long as the session is still active (at least one other person is in the chat). 1. View > Chat Rooms. Even if you do not normally belong to any chatrooms (next page), the chatroom popup appears to show you the group chats you had joined that are still open. 2. Select this group. The Group Chat window reappears. This is a group chat that you were in and that is still open with other people.
Bria 3 for Windows User Guide – Retail Deployments 4.4 Chat Rooms Typically, chat rooms are used only in enterprises and are set up by the system administrator. 4.5 Viewing the Message Archive You can view your recent IM activity for any contact, group chat session, or chat room session. Do one of the following: • • On the menu, click View > Message Archive. Or right-click a contact and choose View Message Archive.
CounterPath Corporation 4.6 Sending and Receiving Files Sending Files If you have an XMPP account, you can send files to another contact who has a Jabber address (meaning that they have an XMPP account). 1. Choose one of these actions: • • Right-click a contact and choose Send Files; a standard Open dialog box opens. Select the files to send and click Open. The Send Files dialog appears with a “waiting” message. If you want, you can cancel the send before the other person retrieves the file.
5 The Contacts Tab The Contacts tab displays your contacts. Each contact is shown with presence information and icons for singleclick phoning and IMing. If the Contacts tab is not showing, go to the main menu and choose View > Show Contacts. Add a Contact Search entire contact list Contacts are typically organized into groups. Bria includes built-in groups. You can add more groups, as desired. The online status of others.
CounterPath Corporation 5.1 Populating the Contact List At any time, but particularly when you first deploy Bria, you may want to populate the contact list with contacts from an external source such as a file of contacts or contacts in your Outlook address book. Populating From the Microsoft Outlook Address Book You can populate the Bria contact list by pulling in the contacts from your Microsoft® Outlook® contacts. Create an Outlook account: from the main menu choose Softphone > Account Settings.
Bria for Windows User Guide – Retail Deployments Exporting Contacts You can export a contact list to a CSV, vCard or PST file. 1. From the main menu choose Contacts > Export Contacts. The Export Contacts wizard starts. 2. When you click Next, the export starts. The result is: • • For a PST export, the existing .pst file is updated to include the entries from the Bria contact list. If Outlook is open, the entries immediately appear in the Outlook contacts.
CounterPath Corporation 5.2 Managing Contacts and Groups Adding a Contact Click , or right-click a group and choose Add Contact to Group. The Contact Profile dialog appears. To enter a phone number, select the type, enter the number, and click + The new number appears in the list Field Description Contact Summary Display as If several display names are available, choose the one that you want to show in the contact list. Group Click to show the list of groups.
Bria for Windows User Guide – Retail Deployments Example – Contact with a Softphone Number This example shows how to add a contact when your VoIP service supports online availability via your SIP account. Enter the person’s phone number in any phone field field As soon as you add a Softphone entry, this field automatically appears. Bria will share online presence information with this person using this phone number.
CounterPath Corporation Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail address). Assuming you have created a corresponding XMPP account in Bria (for example, an XMPP account for your Gmail address), then you can send this person IMs and share online status. Enter the XMPP address in the Instant Message field. Include the domain (e.g. @gmail.
Bria for Windows User Guide – Retail Deployments Adding a Contact Using an Existing Address You can add a contact by capturing existing information: • • If you are on a phone call with a non-contact, click the Add to Contacts button in the call panel. On the History tab, select an entry that is not a contact. Right-click and choose Add as Contact. The Contact Profile dialog appears. Complete the dialog as desired and press OK.
CounterPath Corporation 5.3 Using Contacts Double-click to phone or IM (depending on how doubleclicking is configured in Preferences > Application). You can watch the contact’s online status, if the contact has a softphone or IM address See the table on page 44 for the meaning of the online status icons. See “Sharing Online Status” on page 41 for information on obtaining online status information. 40 Hover to reveal icons. Click the phone icon to call using the primary phone number.
Bria for Windows User Guide – Retail Deployments 5.4 Sharing Online Status You can publish your online status to contacts who have softphone address, and you can set up Bria to view the online status of other contacts. Typical online statuses are available, on the phone, busy, and so on.
CounterPath Corporation Sharing Online Status Watching Others’ Status To watch a contact’s status, that contact must be tagged for presence: • • • • • If you create a contact via the Contact Profile and you include a SIP address in the Softphone field, Bria will automatically obtain status information for this address. If you create a contact via the Contact Profile and you include an XMPP address, you can click the Enable XMPP Presence button to obtain status information for this address.
Bria for Windows User Guide – Retail Deployments You must respond to the request: Option Button Comment Result Create a new contact Allow This option is selected for you if you do not currently have a contact with this SIP or XMPP address. Allow the request and create a new contact using this address.
CounterPath Corporation Setting your Online Status Changing your Status Click the down arrow beside the online status indicator on Bria, and select the desired online status. See below. Setting up Status Indicators You can create a custom status indicator: click the down arrow beside the status indicator, and double-click on one of the existing indicators; type your custom status.
Bria for Windows User Guide – Retail Deployments Adding Contacts to the Alert List (Buddy Pounce) You can add a contact to the Alert List in order to request to be notified when the online status of a contact changes. Right-click the contact or contacts and choose Add to Alert List. The Alert List icon appears beside the contact: Alert List icon When the contact’s status changes, a notification appears.
CounterPath Corporation 5.5 Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your presence information (whether you are online, one the phone, and so on). You can set up controls in advance or “on the fly” (as phone calls and presence requests come in). Setting up Controls in Advance To set up controls in advance, see page 71.
6 Using Other Resources 6.1 History Tab Detach the history list Filter list Outgoing call, either attempted or established Incoming call that was answered Incoming missed call Managing the Lists of Calls You can right-click on an entry in a list to: • • • • • Delete the entry. Delete all entries in the list. Block this person so they cannot send you phone calls or instant messages, or see your online availability. Edit the profile if the entry is a contact. Add as contact.
CounterPath Corporation 6.2 Favorites Tab To view the Favorites tab, go to the main menu and choose View > Show Favorites. You can create favorites from your contact list. They will be displayed in both the Contacts tab and in the Favorites tab. Select the desired contacts, then right-click and choose Add to Favorites. You can perform nearly all the same actions on the contact in the Favorites tab as you can in the Contacts tab.
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7 Configuring Bria 7.1 Configuring Accounts Accounts Settings Window To work with accounts, choose Softphone > Account Settings from the menu. The Account Settings window appears, showing all the accounts set up. From this window you can add (create), enable or disable, edit, or remove a SIP, XMPP or Outlook account. Here is a typical setup Your main SIP account Another SIP account Your own Gmail account An Outlook account. This account is automatically created for you in some situations; see page 68.
CounterPath Corporation • Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 53. For information on the Outlook account, see page 68. The account is the “preferred account”. The account can be used for phone calls by selecting it on the dashboard (page 13) The account cannot be used for phone calls.
Bria 3 for Windows User Guide – Retail Deployments XMPP Account You create an XMPP account if, for example, you already have an XMPP account independent of Bria (for example, a Gmail account). Fields with a red asterisk are required Table 1: XMPP Account Properties – Account Field Account name Protocol Description If desired, change the account name to something that is meaningful to you. For example, the type of XMPP account such as “Gmail account”. Read-only. Always specifies XMPP.
CounterPath Corporation Table 1: XMPP Account Properties – Account Field Resource Priority 54 Description Optional resource, as specified in RFC 3920. For example “/home”. If this setting is blank and the User ID includes a resource, the value from that ID is used. If both are specified, the value from this Resource field is used. If no resource is specified, the XMPP server will assign a temporary resource. The priority, as per RFC 3921. The default is 0.
Bria 3 for Windows User Guide – Retail Deployments SIP Account Properties – Account Fields with a red asterisk are required Table 2: SIP Account Properties – Account Field Account name Protocol Use for Call Use for IM/Presence Description If desired, change the account name to something that is meaningful to you. For example, the name of the VoIP service provider. Read-only. Always specifies SIP. If checked, this account is eligible to be used for phone calls.
CounterPath Corporation Table 2: SIP Account Properties – Account Field Description Domain Proxy Register with domain and receive Check this box if you want to register with your VoIP service provider, so that you can receive calls incoming calls. Typically, this field is checked. Send outbound via This field must be left unchecked if, for example, your level of service does not include the ability to receive incoming calls.
Bria 3 for Windows User Guide – Retail Deployments SIP Account Properties – Voicemail These settings let you set up to interact with your VoIP service provider’s voicemail service. They also let you configure Bria to forward calls in several situations, independent of your VoIP service provider’s voicemail service. Your service provider may provide the ability to set up for voicemail outside of Bria, for example, by phoning a softphone address and following the voice prompts, or by accessing a website.
CounterPath Corporation Table 3: SIP Account Properties – Voicemail Field Number for sending calls to voicemail Description Complete only if your VoIP service includes voicemail. Optional, but you must complete it if you check “Send calls to voicemail if unanswered”. This is the number that incoming calls will be forwarded to if they are unanswered after the specified interval (below). If you leave this field empty, then Bria will never forward calls to your service providers’ voicemail.
Bria 3 for Windows User Guide – Retail Deployments SIP Account Properties – Topology Table 4: SIP Account Properties – Topology Field Firewall traversal mode Description Choose the setting recommended by your VoIP service provider: • Auto detect using ICE: Automatically determine the contact address for signaling traffic. Advertise the local IP, public IP (discovered via STUN, if available) and media relay IP and use these to automatically determine the best route for media traffic during calls.
CounterPath Corporation SIP Account Properties – Presence This tab lets you configure presence and workgroups. Presence Presence allows other softphone users to see your online status and allows you to see the online status of others. This tab lets you configure how online status is handled for contacts who have a softphone number on your SIP account. (Note that you do not have to configure online status for XMPP accounts; it always works the same way with these accounts.
Bria 3 for Windows User Guide – Retail Deployments Setting up Workgroups in Peer-to-Peer Mode In this mode, you add people who you want to share with. Typically, everyone in a group will informally agree to add each other to their group so that everyone’s setup contains the same workgroup members. 1. Set the Mode to Peer-to-peer. 2. Select the monitoring method: • • Allow anyone to monitor my call activity: if you want everyone in the workgroup to monitor you. Normally, you choose this mode.
CounterPath Corporation When You Are a Supervisor If you are the supervisor of a workgroup (meaning that you want to monitor others but do not want them to monitor you): 1. Set the Mode to Peer-to-peer and select “I will choose who can monitor me”. 2. Click Edit Members. On the Workgroup Members window click Add. In the Add Workgroup member window, enter a person’s SIP address as shown. Repeat for all the members of the workgroup. The Workgroup Members window will look like this: 3.
Bria 3 for Windows User Guide – Retail Deployments SIP Account Properties – Storage Typically, you leave the storage method as Local. However, if your VoIP service provider provides access to an XCap or WebDav server, you can choose to store some contact data on that server. The following contact data gets stored on the server: • • Softphone numbers and display names from contacts created manually or from a corporate directory or by importing from a file.
CounterPath Corporation SIP Account Properties – Transport Table 7: SIP Account Properties – Security Field Signaling Transport Encryption Enable IPv6 Description Contact your VoIP service provider to identify the types of transport that are supported. Then choose a supported transport: • Automatic: Bria sets up the transport based on the capabilities of the network and the Bria computer. Choose this option if you do not care which transport is used. • TCP: This transport provides no signaling security.
Bria 3 for Windows User Guide – Retail Deployments Setting up for Security within Bria The options for media encryption are described in the following table. Table 8: Security Options Option Make and accept only encrypted calls Do not allow encrypted call How Outgoing Calls are Handled How Incoming Calls Are Handled Bria will place all calls with TLS. The call INVITE Bria will only accept INVITEs that are for encrypted calls. will specify SRTP media encryption.
CounterPath Corporation SIP Account Properties – Advanced Table 9: SIP Account Properties – Advanced Field Description Register Settings Reregister every Minimum time Maximum time The time interval between Bria’s attempts to reregister in order to refresh the account registration with the VoIP service provider for this account. A value of zero means not to reregister after the initial registration. This value is placed in the “Expires” header field of the REGISTER message.
Bria 3 for Windows User Guide – Retail Deployments Table 9: SIP Account Properties – Advanced Field Description Timers Enable session timers Default session time Session timer preference A session timer is a mechanism to detect whether a call session is still active from the signaling point of view. When the timer expires, a refresh is sent from one party to the other. The timer is then reset. • Turn on to enable session timer. Enter a value in Default session time.
CounterPath Corporation Outlook Account Bria automatically creates an Outlook account if it detects Outlook on your computer. You can enable the Outlook account to provide Bria with access to the contacts in your Outlook address book. When the account is enabled, your Outlook contacts will be automatically pulled into your Bria contact list so that you can easily phone and IM them.
Bria 3 for Windows User Guide – Retail Deployments 7.2 Configuring Preferences Choose Softphone > Preferences. The Preferences window appears. The Preferences panels let you control the way that you work with Bria. Preferences – Application This panel lets you set your preferences for general GUI behavior and lets you set up for login. Login Options Login is typically used only in enterprises. You should not enable login.
CounterPath Corporation Preferences – Alerts & Sounds The tabs on this panel let you control the Call Alerts box and lets you assign sounds. Alerts You can control whether the Call Alert box is displayed in different situations. You can also control how you are alerted to an incoming IM: either with a small IM Alert box or with the IM window itself. Sounds You can assign specific sounds to a variety of actions or “events”. 1.
Bria 3 for Windows User Guide – Retail Deployments Preferences – Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your online status. General Tab In “Global Contact Settings”, choose one option. If you choose “Allow only”, then all contacts will be able to contact you unless they or their domain are in the Blocked list (below). The “Blocked” section is optional.
CounterPath Corporation Preferences – Devices Bria automatically detects devices at each startup, and selects the most appropriate device for each purpose. If you do not like this selection, you can override it on this panel. If you override a selection, it will apply the next time you start Bria, unless the device is no longer available, in which case Bria will again select the device to use.
Bria 3 for Windows User Guide – Retail Deployments Table 11: Preferences – Devices Field Description Other Device Ring On Change this field only if you want to override the devices that Bria automatically selected. The device where you want to hear the phone ringing: the headset, the speakerphone, or none. Camera This field appears only on versions of Bria that include video functionality. Change this field only if you want to override the devices that Bria automatically selected.
CounterPath Corporation Preferences – Shortcut Keys You can enable shortcut keys to several functions. Click to enable shortcut keys. Then make sure the individual actions are enabled Customizing the Shortcut Key Combinations You can change the default key combinations. 1. Make sure Enable shortcut keys is checked and the action you want to change is enabled. 2. Select an Action and click Edit. The Edit Shortcut Key dialog appears. 3. Make sure there is a checkmark in the keys you want to use.
Bria 3 for Windows User Guide – Retail Deployments Preferences – Network Table 12: Preferences – Network Field Network Connection Speed Description Select the type of network connection for your computer. The sliders move to show the bitrate that will be used for sending and receiving. These rates are typical rates for the selected configuration. If you know that your computer and network can handle a faster sending speed, click Custom and move the slider.
CounterPath Corporation Preferences – Audio Codecs This panel shows all the codecs that are included in the retail version of Bria. You can enable or disable codecs as desired. With only one codec enabled, all calls made will use that codec. With more than one codec enabled, Bria automatically chooses the best codec based on the other party’s capability, the available bandwidth, and network conditions. You cannot change the properties of any codecs.
Bria 3 for Windows User Guide – Retail Deployments Supported Codecs Codec Narrowband Wideband Royalty-bearing Included in Bria AMR Wideband (G.722.2) 3 Broadvoice-32 3 3 Broadvoice-32 FEC 3 3 DVI4 3 3 3 3 DVI4 Wideband 3 EVRC 3 3 G.711aLaw * 3 3 G.711uLaw * 3 3 3 G.722 3 G.723 3 3 G.726 3 3 G.
CounterPath Corporation Preferences – Video Codecs Video codecs describe the format by which video streams are compressed for transmission over networks. Some codecs require less bandwidth than others, but may result in lower video quality. You can enable or disable codecs as desired. You may decide to disable a codec even though your VoIP service provider supports it. With only one codec enabled, all calls made will use that particular compression format.
Bria 3 for Windows User Guide – Retail Deployments Preferences – Quality of Service These fields appear only on versions of Bria that include video. The Quality of Service panel lets you request a specific transport service for audio, video and signaling traffic.This service is through DSCP (also known as ToS). In a network that has the default configuration, the recommended value for audio is 46, because “46” is the standard marking for audio. There are two types of services.
CounterPath Corporation Preferences – Media Quality Audio Quality Reduce echos Turning this feature on improves sound quality. This feature is typically on. Reduce background noise Automatically attempts to remove background noise. Typically on for the speakerphone. Automatic gain control Preserve bandwidth This feature is typically on. When this feature is on, Bria stops sending audio when you are not talking.
Bria 3 for Windows User Guide – Retail Deployments Preferences – Directory Typically, directories are used only in enterprises and are set up by the system administrator.
CounterPath Corporation Preferences – Call Automation These settings let you configure how you want auto answer to handle incoming calls, when Auto Answer is enabled. (To enable Auto Answer, see page 15).
Bria 3 for Windows User Guide – Retail Deployments Preferences – Advanced Table 13: Preferences – Advanced Field DTMF Description You may need to change the DTMF configuration if you cannot interact with interactive voice response systems (auto attendants, voice-activated menus, and so on). Contact your VoIP service provider for the correct setting.
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A Using Bria Add-in for Outlook You can install the Bria Add-in for Outlook when installing Bria, assuming that you have Microsoft Outlook™ on your computer. Bria Add-in appears as a panel in the To-Do bar of your Outlook window. You do not have to create an Outlook account within Bria in order to use Bria Add-in for Outlook. Make sure you have set up Bria. See “Installation and Setup” on page 3.
CounterPath Corporation Phoning a Recognized Contact or Number The Add-in recognizes content in a selected e-mail or calendar entry that is: • • A contact in the Outlook address book A number that looks like phone numbers. You can select one of these items and place a call.
B Troubleshooting Choose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video Devices You can verify that your microphone, speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call.
CounterPath Corporation Testing the Network Connection You can verify that you are successfully connected to the network.
Bria 3 for Windows User Guide – Retail Deployments Testing Audio Quality While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should be on an established call (not a call attempt).
CounterPath Corporation Diagnostics Only use this panel if instructed to do so by customer support. To start logging Bria activity and send a logging report to CounterPath customer support: 1. Click Start Logging. The first Diagnostics Logging window appears. 2. Select the problem you are experiencing and click Start Logging. 3. On the second Diagnostics Logging screen, click Finish. Logging will start. 4. Perform the actions you want to capture; for example, attempt to make a phone call. 5.
C Application Hot Keys Function Keyboard Shortcut Decline an incoming call Ctrl - D Redial the last dialed number Ctrl - R or Ctrl - R then Enter End the call Ctrl - E End the conference call (hang up on all participants) Hold or resume the call when the focus is on Ctrl - H this call panel Mute when the focus is on this call panel Ctrl - M not done yet Ctrl - T 91
D Dial Plan When a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed to select the SIP account to use and to modify the input if that is required to ensure that the call gets placed successfully. This ability to select an account and modify the input relies on the existence of a “dial plan” for each account.
Pattern Valid Content The content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular expressions. Where there is an overlap between the digit map and regular expression rules, the digit map rules apply. For this reason, there are some special cases, included in the table below. The following table describes the most common elements. As mentioned, all regular expression elements are supported. Some elements use the back slash \ character.
Transformation Keywords Keyword Description prestrip Strip the first n characters from the input before placing the call. poststrip Remove n number of characters from the end of the input before placing the call. pre Add the specified account prefix to the input before placing the call. post Attach the specified postfix to the input before placing the call. replace Replaces the input with the specified string before placing the call.
Bria 3 for Windows User Guide – Retail Deployments D.1 How the Input Is Processed Comparing Input to the Dial Plan Patterns The input is compared to each dial plan in turn, starting with the first listed account. The process is slightly different depending on how the call is placed: • • If the input was dragged or selected, then the entire input is compared to each dial plan. If a complete match is found, then that account is selected and the associated transformation is performed.
CounterPath Corporation D.2 Examples Example 1 \a\a.T|xxxxxxx.T;match=2;pre="9" This simple example shows how to differentiate between a PSTN number and a softphone address, and how to add a “9” dialing prefix only to the PSTN number. Example 2 3xxT|1xxxxxxxxxx|[2-9]xxxxxxxxx|+x.T;match=2;pre="9"; match=3;pre="91";match=4;prestrip=1;pre="9011" 3xxT The first pattern is any three-digit number beginning with 3. No transformation. The assumption is that this is an internal extension.
Bria 3 for Windows User Guide – Retail Deployments • Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number. Use of # to identify the account is now deprecated. The dial plan should be capable of determining the account to use for this number. However, since users may still be in the habit of entering the account prefix, you may want to include this pattern to handle such a scenario.
CounterPath Corporation E Contact List Headings Following is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a contact list in order to import it into Bria. For details, see “Populating by Importing Contacts” on page 34 The same headings are used for both Bria for Mac and Bria for Windows.
Bria 3 for Windows User Guide – Retail Deployments F Other Ways to Run Bria F.1 From a Hyperlink You can attach a hyperlink to a phone number or softphone address that, when clicked, starts Bria and dials the number. Attach a hyperlink with this format: dial For example: dial kperera@domainA.com F.2 From the Command Line You can start Bria from a DOS prompt.
CounterPath Corporation G Glossary Broadband Codec Dial plan DTMF Firewall HID IM MWI Narrowband Presence PSTN SIP account softphone address USB device vCard VoIP VoIP service provider XMPP account 100 Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to transmit in a given time span. A cable, DSL and ADSL connection to the network provide broadband for data transmission.
