AREA RUG Warranty, Care and Maintenance
Thank You Thank you for your recent purchase of one of our fine Couristan area rugs. You have selected one of the most exquisite area rugs available in the floor covering industry today. From traditional to contemporary, transitional and casual, Couristan’s dedication to quality, luxury and style is right in step with today’s most popular color and fashion trends for the home.
ouristan Area Rug Warranty C Certificates For Residential Application How to File a Material or Manufacturing Defect Claim Area Rug Care and Maintenance Guidelines Area Rug Appearance and Characteristics Fibers Within Your Area Rug Area Rug Maintenance Records 2- 4 5 6-9 10 11-12 13
COURISTAN AREA RUG WARRANTY CERTIFICATE FOR RESIDENTIAL APPLICATION Couristan provides a one-year limited repair or replacement warranty. Couristan warrants (to the original purchaser) that our area rugs will be free from any material or manufacturing fault or defect which would prevent our area rugs from giving satisfactory service for a period of one-year from the date of delivery to the original seller.
COURISTAN KASHIMAR, OLD WORLD CLASSICS, ROYAL KASHIMAR AND TIMELESS TREASURES AREA RUG COLLECTIONS WARRANTY CERTIFICATE 25 -YEAR LIMITED WARRANTY Couristan is proud to extend a limited 25-year warranty for our Kashimar, Old World Classics, Royal Kashimar and Timeless Treasures area rug collections. This limited warranty protects against material and manufacturing defects which may arise over a 25-year period from the date of delivery to the original seller.
WARRANTY LIMITATIONS CHANGES IN AREA RUG COLOR Couristan’s repair or replacement warranty does not cover certain inherent characteristics including, but not limited to those described in this booklet which may affect the product’s appearance and/or performance over time. It is only applicable to products used in indoor living environments (unless a product is categorized for outdoor/indoor usage) that are maintained at normal temperature and humidity.
HOW TO FILE A COURISTAN MATERIAL OR MANUFACTURING DEFECT CLAIM In the event that your Couristan area rug does not meet the standards described in this warranty, you may file a claim by contacting the Authorized Couristan Dealer who sold you the area rug. In order to file a claim, you must provide a copy of the original invoice or receipt for the area rug.
AREA RUG CARE AND MAINTENANCE GUIDELINES The Couristan area rug you have purchased represents a significant investment and, like all quality home furnishings, proper care is required to maintain its beauty. With the correct care and maintenance you will extend the life of your area rug and assure many years of comfort and satisfaction. We recommend that you follow this maintenance guideline section to protect your area rug.
Soil can damage the fibers permanently if allowed to remain in the pile. Do not wait until your area rug is soiled, proper vacuuming is the easiest and most effective way to remove everyday dirt and dust. We recommend vacuuming area rugs in your home that receive the most traffic once a day to keep soil from accumulating. Ideally, all floor coverings should be vacuumed a minimum of once a week. We suggest using a good quality vacuum that features a beater brush that can be adjusted to pile height.
Apply a small amount of the selected solvent to a white cloth, allow it to sit for about 10 minutes and work in gently. Work from the edges of the spill (or stain) to the center to prevent the spill (or stain) from spreading. Do not scrub! Blot the area, absorbing as much as possible, and repeat if necessary. PROFESSIONAL CLEANING Unusual spots and stains may require specialized removal procedures to avoid permanent damage to fibers or dyes.
TYPES OF TREATMENT 1. Cold water 2. Detergent solution or carpet shampoo solution 3. Ammonia solution 4. Solvent 5. Chill with aerosol freezing agent or ice cubes in a plastic bag. Pick or scrape off gum. 6. Vinegar solution 7. Warm water 8. Clear nail polish remover (preferably acetone) 9. Alcohol or Methylated Spirits Mineral Turpentine 10. Rust remover 11. Absorbent powder (e.g. salt, talc or proprietary absorbent powders) 12.
AREA RUG APPEARANCE AND CHARACTERISTICS We have included the following section in your Warranty, Care and Maintenance Information Booklet to help answer any questions pertaining to common characteristics and appearance changes of an area rug. Many of these characteristics occur for a short duration and are usually remedied easily. Further questions can be directed to the Authorized Couristan Dealer in your area.
FIBERS WITHIN YOUR AREA RUG When it comes to choosing an area rug, the fiber content of an area rug’s pile could play a major role in your decision-making. Choosing either a natural or synthetic fiber depends on a number of factors; the style of the area rug you are desiring, traffic within the setting you are purchasing for and overall cost. Within our extensive assortment we offer a number of natural and synthetic fibers within our area rugs, here are their benefits and points to consider.
FIBERS WITHIN YOUR AREA RUG CONTINUED BENEFITS OF WOOL Wool area rugs have outstanding easy care properties. Flame resistance, stain resistance and resiliency are characteristics inherent of wool and are not achievable by chemical treatments. NATURALLY FLAME RETARDANT The high moisture content of wool fibers, along with its protein constituents, provide wool area rugs with excellent natural flame resistance. Wool fibers will not support combustion, are difficult to ignite and are self-extinguishable.
AREA RUG MAINTENANCE RECORDS DATE CLEANED NAME OF CARE PROFESSIONALS CLEANING CARE PRODUCTS USED 13
TWO EXECUTIVE DRIVE, FORT LEE, NEW JERSEY 07024 • 800.223.6186 • COURISTAN.
