Warranty

PILE CRUSH
Pile crush is unavoidable and will occur to some degree.
It will be most noticeable in high traffic lanes and under
the legs of heavy pieces of furniture. More frequent
vacuuming will help minimize this condition in heavy
traffic areas.
ROLL MARKS
Roll marks are caused by the rolling of your area rug for
shipment and will normally disappear after a few weeks
with routine vacuuming. Rolling your area rug for shipping
may also cause seam peaking. Carefully rolling your area
rug in the opposite direction helps to offset this problem.
SHADING PILE REVERSAL,
“WATERMARKING” OR “POOLING”
Shading is not a change in color, but a change in pile
direction that sometimes randomly appears in an
area rug. It may look darker or lighter from different
directions. Shading may be more prevalent in a solid
color cut-pile area rug than in patterned and textured
styles. This is not considered a manufacturing defect
and is usually permanent and has no known cause.
Area rugs often change color in certain areas. This
phenomena does not involve true color change, rather
the condition occurs due to the difference in light
reflection between the sides and the tips of the yarn
strands. As the pile surface is disturbed, the yarn
sides will reflect more light than the tips, resulting in
the highlighting feature so common in today’s styles.
SHEDDING
The balls of fluff found on the area rug surface or in the
vacuum cleaner bag are merely loose bits of fiber left
in the area rug from the manufacturing process. With
proper vacuuming, using a quality vacuum cleaner, most
shedding gradually disappears within the first year.
SPROUTING
Occasionally a yarn tuft will rise above the pile surface
of an allergy. Just snip these tufts off to make them
level
with other tufts. Do not pull them out!
AREA RUG APPEARANCE
AND CHARACTERISTICS
We have included the following section in your Warranty,
Care and Maintenance Information Booklet to help
answer any questions pertaining to common charac-
teristics and appearance changes of an area rug. Many
of these characteristics occur for a short duration and
are usually remedied easily. Further questions can be
directed to the Authorized Couristan Dealer in your area.
FADING OR COLOR LOSS
Give your area rug the normal protection from direct
sunlight that you would give to any colored fabric.
Fading can be caused by emissions from heating fuels
or chemicals, such as pesticides, household cleaning
agents and other household products.
PILLING/FUZZING
Small filaments of yarn that dislodge and gather on the
area rug surface, especially in busy areas, cause pilling
and fuzzing. This can be minimized with regular vacuuming.
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