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Table Of Contents
21 POC-621 Series User Manual
Chapter 2 System Setup
2.6.3 POC System Powers on but Windows Fails to Boot
POC display shows a black background and some words.
1. Check that the Windows OS is installed properly.
2. Check that the BIOS boot order is set properly. Please setup the BIOS boot
device using the following procedure:
a) Press the “Del” key at power up, into the BIOS Menu.
b) In Boot – Boot Option #1 – Select “Windows Boot Manager (Storage name)
c) In Save & Exit – Save Changes and Reset – Select Yes
d) POC system will reset and boot up.
2.6.4
The AC Power is Going in and all the Indicators are on, but the
System Doesn't Power on
Both the adapter indicator green LED and POC system power on indicator green
LED are on.
Please contact Advantech customer service for further support.
2.6.5
No Charge
Please check:
1. Is the battery pack installed properly? Push the pack inside the battery slot.
2. Check that the DCIN is plugged in properly
3. In battery design, the battery capacity should be under 98% to initial the charge.
This design can avoid frequent charging.
In another words, if the battery capacity is 99% or 100%, the charger will not
continue charging this battery.
Contact your distributor, sales representative, or Advantech's customer service cen-
ter for technical support if you need additional assistance. Please have the following
information ready before you call:
Product name and serial number
Description of your peripheral attachments
Description of your software (operating system, version, application software,
etc.)
A complete description of the problem
The exact wording of any error messages
Symptoms, photos, or videos if available.