Operation Manual

24
COWON A5
+ Troubleshooting
+ I am still confused even after reading the
manual.
COWON website (www.COWON.com) provides
support for users of COWON products with FAQ
(Frequently Asked Questions).
Users are strongly encouraged to check out the
website for further information regarding product
usages and rmware upgrades. For individual
inquiries, please contact us on-line as we will try to
help you as best as we can.
+ The player does not turn on.
Check if the battery is recharged or the device is
connected to a power source. If the battery is fully
discharged, use a genuine adapter to recharge the
battery before turning on the device. If the device
does not respond, simultaneously press and hold the
Power/Hold button for approximately 5 seconds to
force the device to reset.
+ The touch pad and buttons do not work
properly.
The device will not respond while the Touchpad Hold
option is turned on. Press the Power/Hold button
briey to deactivate Hold mode.
+ I can’t hear any sound.
Check if the volume is set to “0”. Check if there are
any les available in the player. If there is no le in the
player, you will not hear any sound. Please note that
corrupted les will result in a noise or discontinued
playback. Make sure the earphones are connected
properly. Impurities in the earphone jack can cause a
noise.
+ I can't see a le saved on the device.
Ensure that the format of the le is supported by the
device. Non-supported le formats do not appear in
their respective modes. On the rare occasion that
a le has been missed during automatic scanning
or due to a database problem, go to Settings ▶
Privacy ▶ Start media scan/Media database update to
manually scan for the le.
+ I can't play video les.
Ensure that the format of the le is supported by
A5 (e.g., codec/resolution/option). If you're unsure
whether the le format is supported, we recommend
using a le conversion program (e.g.:JetAudio) to
convert it before use.