Product Manual

INSTALLATION AND MAINTENANCE MANUAL FORM #PM-005 REV D 12/09
Page 6 of 6
For assembly drawings, parts lists, or specific repair instructions, refer to web site at www.coxreels.com
or consult factory.
Coxreels, Inc., 5865 S. Ash Ave., Tempe, Arizona, USA, 85283 Tel: [phone]
TROUBLE SHOOTING GUIDE
TROUBLE CAUSE REMEDY
CABLE WILL NOT FULLY RETRACT
a) Outlet attachment is too heavy.
b) Spring is fatigued.
c) Field installed cable is too long.
a) Add spring tension. See "Spring Tension Adjustment".
b) Add spring tension. See "Spring Tension Adjustment".
Replace Spring Canister if required.
c) Call local Distributor for correct specified cable length.
CABLE WILL NOT RETRACT AT ALL Spring has lost all tension or has possibly broken.
a) Reinstall Spring Tension
b) Replace Spring Canister. See "Spring Canister
Replacement".
REEL WILL NOT LATCH
a) Incorrect operation.
b) Dog spring or locking cam is
broken or worn.
a) Reel latches on first, second, third or fourth "click". After forth "click"
it automatically rewinds.
b) Replace dog spring or locking cam.
NO ELECTRICAL POWER AT OUTPUT
END OF CABLE.
a) Wires are severed.
b) Wires have become disconnected.
c) Slip ring / brushes are worn
a) Replace entire cable. See instructions.
b) Check all connections ensuring they are properly wired.
c) Replace slip ring / brushes. See instructions.
BREAKER OR FUSE REPEATEDLY
BLOWN.
a) Application does not conform to the electrical
rating of the reel.
b) Wires are broken or shorted.
c) Field installed cable was not wired properly.
a) Check electrical rating on reel label. Do not attempt to use a reel that
is not rated properly for the application.
b) Check wiring path on reel to determine if wires are broken or
shorted. Correct problem. See instructions for wiring.
c) Review wiring. See instructions to correct problem.
CABLE REEL IS NOT PROVIDING
ADEQUATE GROUND
(SD REELS)
a) Cable or reel has become damaged or worn.
b) Cable or reel was not installed properly.
a) Review ground path and correct problem. Use meter to inspect.
b) Review installation procedure and correct problem.
Note: Do not use reels until a proper ground is provided.
REEL RETRACTS TOO FAST
(EZ-COIL MODELS ONLY)
a) Reel is improperly tensioned.
b) EZ-Coil unit is defective.
a) Decrease spring tension. See “Spring Tension Adjustment”.
b) Replace EZ-Coil unit.
Note: When weather is extremely hot, reel will operate slightly faster
than under normal conditions. This function is normal.
CABLE LOCKS UP WHEN FULLY
EXTENDED Cable clamp is in the incorrect position. Relocate cable clamp to optional location.
WARNING: Use extreme caution when operating or servicing electrical cable reels. Personal injury or death can occur even under low voltage! Only qualified service
technicians should troubleshoot and repair these products.
Observe all applicable NEC, OSHA, and local codes when operating or installing these products.
NOTE: Consider work area location when adjusting arm and permanently installing reel. Reel should be placed so that cord exits rollers at approximately zero
degrees perpendicular. Avoid contact of cord at corners of roller guide. Pull cord straight out rollers when preparing for use and feed cord back through center of
rollers to coil up on reel. Use free hand to help guide cord at entrance of roller guide.
CAUTION: Failure to adhere to above note may cause undue abrasion of cord and/or sticking of cord at corners.