Specifications

Equalizer Installation and Administration Guide 187
E Troubleshooting
You usually can diagnose Equalizer installation and configuration problems using standard network
troubleshooting techniques. This section identifies some common problems, the most likely causes,
and the best solutions.
For additional Troubleshooting information, as well as the most up to date documentation,
supplements, and technical articles, please visit the Coyote Point Support website:
http://www.coyotepoint.com/support.php
Equalizer Doesn’t Boot
Serial cable not connected to Equalizer
Check the cable connection.
Clients Time Out While Trying to Contact a Virtual Cluster
Equalizer is not gatewaying reply packets from the server
Log on to the server(s) and check the routing tables. Perform a
traceroute from the server to the
client. Adjust the routing until Equalizer's address shows up in the
traceroute output.
All packets sent from the server back to clients must pass through Equalizer.
Test client is on the same network as the servers
If the test client is on the same network as the servers, the servers will probably try to send data
packets directly to the client, bypassing Equalizer. You can correct this by adding host routes on the
servers so that the servers send their reply packets via Equalizer.
No active servers in the virtual cluster
Possible solutions:
• Check the Equalizer Summary page. Are there any servers in that virtual cluster? Are all the
servers marked DOWN?
• Log onto the server an run the
netstat command (Unix servers). If the netstat output
shows connections in the SYN-RCVD state, the server is not forwarding its reply packets to
Equalizer.