Compuprint PageMaster 402N User Guide Apr 02
ii Compuprint PageMaster 402N User Guide Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. Compuprint is a registered trademark of CPG International N.V.
Contents Contents 1-iii Preface 1-1 About this Manual 1-2 Scope 1-2 Overview 1-2 Printer Orientation 1-3 Conventions 1-3 About the Printer 1-4 Features 1-4 Available Configuration 1-5 Chapter 1 Getting Started 1-1 About this Chapter 1-2 Package Contents 1-2 CD-ROM Contents 1-2 Printer Location Requirements 1-3 Printer Weight and Dimensions 1-3 Space Requirements 1-3 Environment Requirements 1-4 Electrical Requirements 1-5 Apr 02
iv Compuprint PageMaster 402N User Guide Parts of the Printer 1-5 Optional Printer Accessories 1-8 Paper Path 1-9 Chapter 2 Using the Printer 2-1 Connecting the Printer to the AC Outlet 2-2 Turning Power On and Off 2-3 Connecting the Printer to the Host Computer 2-4 Selecting Print Media 2-4 Paper and Print Media To Avoid 2-4 Correct Paper Storage 2-4 Print Media Capacities 2-4 Print Media Weight, Type, and Size 2-6 Loading Print Media 2-7 Loading the Main Tray 2-7 Loading the Front Tray 2-10 Output Opt
Compuprint PageMaster 402N User Guide Navigating the Control Panel Menus 3-4 Menu Structure 3-6 Paper Menu 3-6 Interface Menu 3-9 PS Menu 3-9 PCL Menu 3-11 System Menu 3-13 Quality Menu 3-15 Functions Menu 3-16 Status Menu 3-16 Chapter 4 Maintaining the Printer 4-1 Upgrading Printer Firmware 4-2 Upgrading Firmware Using the Parallel Interface 4-2 Upgrading Firmware Using the Network Interface 4-2 Replacing Printer Components 4-3 Replacing the Toner Cartridge 4-3 Replacing the Fuser 4-7 Replacing the Tran
vi Compuprint PageMaster 402N User Guide Clearing an E7 Jam 5-24 Clearing an E8 Jam 5-26 Print Image Quality Problems 5-27 Image is extremely faint and/or image contains blank areas 5-28 Entire Page is Blank 5-28 Image is extremely dark and/or white areas are not clean 5-29 Entire page is black 5-30 Black lines on the page 5-31 Ghost images on the page 5-31 Black Spots on the Page 5-32 Back of the Printed Page is Dirty 5-32 Finished Print is Damaged 5-33 Finished Image Rubs Off of the Page 5-34 Other Prin
Compuprint PageMaster 402N User Guide Installing the 500 Sheet Paper Feeders 7-3 Installing One Paper Feeder 7-3 Installing Two Paper Feeders 7-6 Testing the 500 Sheet Feeder 7-10 Selecting Print Media 7-10 Paper and Print Media To Avoid 7-10 Correct Paper Storage 7-11 Print Media Weight, Type, and Size 7-12 Loading Print Media 7-13 Loading the A4/Letter or A3/Ledger Paper Tray 7-13 Solving 500 Sheet Feeder Problems 7-16 Interpreting Paper Feeder Error Messages 7-17 Installation Problems 7-17 Clearing an E
viii Compuprint PageMaster 402N User Guide Maintaining the High Capacity Feeder 8-19 Cleaning the Interior of the High Capacity Feeder 8-19 Cleaning the Exterior of the High Capacity Feeder 8-19 Cleaning Feed Rolls 8-20 Moving the High Capacity Feeder 8-21 Moving the High Capacity Feeder a Short Distance 8-21 Moving the High Capacity Feeder a Long Distance 8-21 Chapter 9 Using the Stacker 9-1 About the Stacker 9-2 Major Components of the Stacker 9-3 Installing the Stacker 9-3 Testing the Stacker 9-8 Sol
Preface In this Chapter . . .
2 Compuprint PageMaster 402N User Guide About this Manual Welcome Thank you for selecting the Compuprint PageMaster 402N laser printer. This User Guide contains important information about the operation and care of your printer. Please read this manual in its entirety and keep it at hand for later reference. About this Manual Scope This User Guide contains all of the information necessary to operate and care for your printer and accessories.
Compuprint PageMaster 402N User Guide About this Manual 3 Chapter 7: Using the 500-Sheet Feeder This chapter provides all of the information necessary to install, use, and maintain the 500-sheet paper feeder option, including procedures for cleaning the feeder and removing paper jams. Chapter 8: Using the High Capacity Feeder This chapter provides all of the information necessary to install, use, and maintain the high capacity feeder, including procedures for cleaning the feeder and removing paper jams.
4 Compuprint PageMaster 402N User Guide About the Printer About the Printer The Compuprint PageMaster 402N printer uses a data modulated laser beam and conventional dry-ink xerographic processes to produce images up to 1200 dpi resolution at a paper output speed of 40 pages per minute.
Compuprint PageMaster 402N User Guide About the Printer 5 Available Configuration The Compuprint PageMaster 402N is available in the following configuration: • • • • • • Memory: 64 MB Resolutions: 600 x 600 dpi, and 1200 x 1200 dpi Paper Input: One 500-sheet A4/letter paper tray and one 150-sheet front tray for paper, transparencies, envelopes, and other non-standard print media Paper Output: One 500-sheet face-down tray Interfaces: IEEE 1284 Parallel, 10/100BaseT, 10Base2 Printer Languages: PCL6, Adobe
6 Compuprint PageMaster 402N User Guide About the Printer Apr 02
Chapter 1 Getting Started In this Chapter . . .
1-2 Compuprint PageMaster 402N User Guide About this Chapter About this Chapter This chapter reviews the contents of the printer packaging, explains the parts of the printer, and describes the space and environment requirements of the printer. Package Contents The items shown in the following figure are included in the printer packaging. If any items are missing or damaged, contact your dealer.
Compuprint PageMaster 402N User Guide 1-3 Printer Location Requirements Printer Location Requirements Printer Weight and Dimensions This printer weighs approximately 55 lbs (25 kg) and should always be lifted by two people. The dimensions of the printer are listed below. • • • Printer Height: 15.6 in (395 mm) Printer Width (left to right): 19.3 in (490 mm) Printer Depth (front to back): 18.
1-4 Compuprint PageMaster 402N User Guide Printer Location Requirements 20 inches (500 mm) 30 inches (760 mm) 20 inches (500 mm) Figure 1-2: Side view of the printer.
Compuprint PageMaster 402N User Guide 1-5 Parts of the Printer Electrical Requirements For correct printer operation, install the printer in a location where the AC wall outlet meets the following electrical requirements.
1-6 Compuprint PageMaster 402N User Guide Parts of the Printer Stacker cover Rear cover Provides access to the rear of the printer; allows you to remove jammed paper. Mounted in the rear cover. Covers the components used when the optional stacker is installed. Open the rear cover when installing the stacker. Top cover Provides access to the inside of the printer; allows you to replace the Toner Cartridge or remove jammed paper.
Compuprint PageMaster 402N User Guide 1-7 Parts of the Printer LCD Display Shows error messages and other status messages; also displays menus, submenus, and settings. LED Indicators Show printer status. Pushbuttons Allow you to navigate through menus, place a printer offline, or cancel a print job. Figure 1-6: Control Panel.
1-8 Compuprint PageMaster 402N User Guide Optional Printer Accessories Optional Printer Accessories The following figure shows all of the available accessories as installed on the printer: Stacker Holds and separates large print jobs using an offset. 500-Sheet Feeder Provides extra paper capacity and oversize paper feeding capability. The printer can accommodate two additional 500-sheet feeders if the optional HCF is not installed. High Capacity Feeder (HCF) Holds up to 2000 sheets A4 or Letter paper.
Compuprint PageMaster 402N User Guide 1-9 Paper Path Paper Path The following figure shows the path that paper travels through the printer: 1. The paper is initially fed from the front paper tray or one of the other paper trays. 2. The image is transferred from the photosensitive drum onto the paper. 3. The fuser fixes the toner permanently on the paper. 4. After passing through the duplex printing unit, the paper is fed once more through steps (2) and (3). 5.
1-10 Compuprint PageMaster 402N User Guide Paper Path Apr 02
Chapter 2 Using the Printer In this Chapter . . .
2-2 Compuprint PageMaster 402N User Guide Connecting the Printer to the AC Outlet About this Chapter This chapter provides information concerning the daily use of the printer, including procedures for connecting the printer and loading print media, and guidelines for selecting print media. Connecting the Printer to the AC Outlet 1. Insert the power cord into the AC connector on the rear of the printer. 2.
Compuprint PageMaster 402N User Guide 2-3 Turning Power On and Off Turning Power On and Off Use the following procedure to turn the printer on: 1. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer. The status message “Loading” appears on the display. This message indicates that the printer is warming up and is not ready to print. After about 60 seconds, the status message changes to “Ready”, indicating that the printer is ready to print.
2-4 Compuprint PageMaster 402N User Guide Connecting the Printer to the Host Computer Connecting the Printer to the Host Computer You must connect the printer to your computer using an IEEE 1284 parallel cable. This cable is user-supplied, the printer does not include this cable. The parallel port is the default port. To connect the printer to your computer using the parallel port, simply connect the parallel cable to the parallel port on the printer, then connect the cable to your computer.
Compuprint PageMaster 402N User Guide 2-5 Selecting Print Media • • • • • Printer (650 sheets) Printer with 500 sheet feeder(1150 sheets) Printer with two 500 sheet feeders (1650 sheets) Printer with high capacity feeder(2650 sheets) Printer with high capacity feeder and 500 sheet feeder (3150 sheets) The following table shows the five configurations and the breakdown of paper capacity: Front Tray (standard) Tray 1 (standard) Tray 2 (option) Tray 3 (option) High Capacity Feeder (option) Total Paper
2-6 Compuprint PageMaster 402N User Guide Selecting Print Media Print Media Weight, Type, and Size The following table defines print media that you can use in each of the paper sources, and also indicates the feed orientation—long edge feed (LEF) or short edge feed (SEF). If you have concerns about a specific brand or type of media, try samples of the media to determine if the resulting printer performance and print quality meet your expectations.
Compuprint PageMaster 402N User Guide 2-7 Loading Print Media Paper Source Weight Paper Type and Feed Direction Paper Sizes Accommodated A3 Paper Tray (optional 500 sheet A3/ Ledger paper feeder) 16 to 24 lbs. 60 to 135 g/m2 A4 LEF/SEF 297 x 210mm 11.7 x 8.27 inches Letter LEF/SEF 279.4 x 215.9mm 11 x 8.5 inches Legal 13” SEF 330.2 x 215.9mm 13 x 8.5 inches Legal 14” SEF 355.6 x 215.9mm 14 x 8.5 inches A3 SEF 420 x 297mm 16.5 x 11.7 inches B4 SEF 364 x 257mm 14.3 x 10.
2-8 Compuprint PageMaster 402N User Guide Loading Print Media Use the following procedure to load paper into the 500-sheet A4/letter paper tray: 1 2 14 3 Apr 02
Compuprint PageMaster 402N User Guide 2-9 Loading Print Media 4 5 CAUTION: Do not overload the tray, and make sure the paper stack is beneath the retaining clips on both sides of the tray. Fan paper before placing it in the tray, and place paper in the tray with the print side up. NOTE: To avoid paper jams and other paper transportation problems, make sure the length and width guides are adjusted to match the paper size and are locked firmly into place.
2-10 Compuprint PageMaster 402N User Guide Loading Print Media 7 8 Loading the Front Tray The front tray located on the front of the printer can accommodate a maximum of 150 sheets of paper sizes up to A3 or 8.5 x 17 inches; the front tray can also accommodate a maximum of 30 sheets of standard labels, transparencies, or postcards, and a maximum of 10 standard envelopes. The tray has two guides that are located on the left and right sides of the tray.
Compuprint PageMaster 402N User Guide 2-11 Loading Print Media Loading Paper in the Front Tray Use the following procedure to load paper in the front tray: 1. Open the front tray by pulling the hand grip on the top of the front tray cover. 2. Slide the paper guides so they match the size of the paper that you are loading. 3. Lift the front tray up and out as shown on the label inside the front tray. 4. Stack the paper that you will load in the front tray, making sure that the edges are aligned and neat.
2-12 Compuprint PageMaster 402N User Guide Loading Print Media 6. Check the paper stack to make sure it is not loaded at an angle and that the guides barely touch the stack. CAUTION: Do not press the guides tightly against the stack; the guides should just barely touch the stack of paper. Paper guides that are too tight can cause feed jams. Loading Envelopes in the Front Tray 1. Open the front tray by pulling on the hand grip on the top of the tray. 2.
Compuprint PageMaster 402N User Guide 2-13 Loading Print Media 4. Open the flap of each envelope and place the envelopes in a neat and aligned stack that does not exceed 10 envelopes. 5. Position the envelope stack so the surface to be printed faces up and the flaps are open. 6. Load the stack of envelopes into the front tray by sliding the stack between the paper guides and then pushing the envelope stack into the tray until it will not go any further. 7.
2-14 Compuprint PageMaster 402N User Guide Loading Print Media Loading Transparencies into the Front Tray 1. Open the front tray by pulling on the hand grip on the top of the tray. 2. Slide the paper guides all the way to the sides of the front tray 3. Load transparencies into the front tray one at a time, sliding each transparency between the paper guides and then pushing the transparency into the tray until it will not go any further. 4. Slide the paper guides up against the stack of transparencies.
Compuprint PageMaster 402N User Guide 2-15 Loading Print Media 5. Check the transparency stack to make sure it is not loaded at an angle and that the guides barely touch the stack. CAUTION: Do not press the guides tightly against the stack; the guides should just barely touch the stack of paper. Paper guides that are too tight can cause feed jams. Loading Postcards into the Front Tray 1. Open the front tray by pulling on the hand grip on the top of the tray. 2.
2-16 Compuprint PageMaster 402N User Guide Loading Print Media 4. Load the stack of postcards into the front tray, sliding the stack between the paper guides and then pushing the stack of postcards into the tray until it will not go any further. 5. Slide the paper guides up against the stack of postcards. 6. Check the postcard stack to make sure it is not loaded at an angle and that the guides barely touch the stack.
Compuprint PageMaster 402N User Guide 2-17 Output Options for Oversize Print Media Output Options for Oversize Print Media Non-standard paper sizes and types have a tendency to curl upon output, and may also have problems with static electricity that prevent the paper from stacking properly in the output tray.
2-18 Compuprint PageMaster 402N User Guide Output Options for Oversize Print Media Apr 02
Chapter 3 Understanding and Navigating the Control Panel Menus In this Chapter . . .
3-2 Compuprint PageMaster 402N User Guide Control Panel Features About this Chapter This chapter explains the control panel and its functions, and also demonstrates how to navigate throughout the various menus and submenus that allow you to view and change the printer settings. Control Panel Features The control panel is located on the front of the printer, and contains the display, indicators, and pushbuttons that allow you to view and change the printer settings.
Compuprint PageMaster 402N User Guide 3-3 Control Panel Features LED Indicators The LED indicators also indicate printer status. The four indicators can each be on, off, or blinking, indicating different phases of printer operation. The table below explains the LED indicators.
3-4 Compuprint PageMaster 402N User Guide Navigating the Control Panel Menus Pushbutton Function STATUS—Push this button to enter the Status Menu and view the current status of printer. PREVIOUS—Push this button to return to the previous menu, submenu, or option within the same level of the menu structure. RETURN—Push this button to move up one level in the menu structure to the menu shown on the first line of the display.
Compuprint PageMaster 402N User Guide 3-5 Navigating the Control Panel Menus The following figure shows the sequence of pushbuttons and display messages that would allow you to change the number of copies printed. This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT, PREVIOUS, SELECT, and RETURN buttons help you to navigate through the menus.
3-6 Compuprint PageMaster 402N User Guide Menu Structure Menu Structure The following figure shows the structure of the control panel main menus and submenus. For more specific information about using and navigating the printer menu system, see the User Guide provided on the Electronic Library CD-ROM.
Compuprint PageMaster 402N User Guide 3-7 Paper Menu Submenus Default Setting Available Settings Procedure for Changing Setting Copies This submenu allows you to change the number of copies printed. 1 Numbers 1 - 999 1. Press NEXT or PREVIOUS to increase or decrease the number of copies printed. 2. Press SELECT to save this setting. Default Source This submenu allows you to choose a default paper source from a list of all installed sources.
3-8 Compuprint PageMaster 402N User Guide Paper Menu Blank Pages This submenu allows you to choose to either print or not print blank pages of a document. Print Print Do Not Print 1. Press NEXT or PREVIOUS to toggle between PRINT and DO NOT PRINT. 2. Press SELECT to save this setting. Output Linking This submenu allows you to turn the output linking function on or off. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting.
Compuprint PageMaster 402N User Guide 3-9 Interface Menu Interface Menu The Interface Menu provides access to the printer interface settings. Use the following procedure to enter the interface menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Interface Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the interface menu. 4. Press the NEXT button to move through the submenus: Port Name. 5.
3-10 Compuprint PageMaster 402N User Guide PS Menu Submenus Default Setting Available Settings Procedure for Changing Settings Print PS Errors This submenu allows you to choose to either print or not print PS errors. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON (print) and OFF (do not print). 2. Press SELECT to save this setting. Manual Feed TO This submenu allows you to set the manual feed timeout—the number of seconds the printer shold wait for a manual feed.
Compuprint PageMaster 402N User Guide 3-11 PCL Menu PCL Menu The PCL Menu provides access to the PCL settings. Use the following procedure to enter the PCL menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “PCL Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the PCL menu. 4. Press the NEXT button to move through the submenus: Print PS Errors, Manual Feed TO. 5. Press the SELECT button to enter a submenu. 6.
3-12 Compuprint PageMaster 402N User Guide PCL Menu Macro Filter This submenu allows you to turn the macro filter on or off. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting. Lines Per Page This submenu allows you to change the number of lines per page. 64 5 - 128 1. Press NEXT or PREVIOUS to increase or decrease the lines per page. 2. Press SELECT to save this setting.
Compuprint PageMaster 402N User Guide 3-13 System Menu System Menu The system menu provides access to system settings. Use the following procedure to enter the system menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “System Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4.
3-14 Compuprint PageMaster 402N User Guide System Menu Jam Recovery This submenu allows you to turn jam recovery on or off. On On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting. Hex Print This submenu allows you to print hexadecimal characters. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting.
Compuprint PageMaster 402N User Guide 3-15 Quality Menu Quality Menu The Quality Menu provides access to the printer settings that are related to print quality. Use the following procedure to enter the Quality Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Quality Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4. Press the NEXT button to move through the submenus: Resolution, Enhancement, and Toner Saver.
3-16 Compuprint PageMaster 402N User Guide Functions Menu Functions Menu The Functions Menu provides access to several printer functions that can supply you with information about the printer and its settings. Use the following procedure to enter the Functions Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Functions Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4.
Compuprint PageMaster 402N User Guide 3-17 Status Menu Tray 1 This submenu allows you to view the current Media Size, Media Type, and Level for Tray 1. 1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for Tray 1. 2. Press SELECT to view a specific setting. Tray 2 This submenu allows you to view the current Media Size, Media Type, and Level for Tray 2. 1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for Tray 2. 2.
3-18 Compuprint PageMaster 402N User Guide Status Menu Apr 02
Chapter 4 Maintaining the Printer In this Chapter . . .
4-2 Compuprint PageMaster 402N User Guide Upgrading Printer Firmware About this Chapter This chapter provides information about maintaining your printer. Although the printer requires very little maintenance, with normal daily use you will need to perform some routine maintenance procedures, including replacing consumable items and cleaning the printer. This chapter also contains information about moving and storing the printer.
Compuprint PageMaster 402N User Guide 4-3 Replacing Printer Components Replacing Printer Components Replacing the Toner Cartridge The toner cartridge contains the dry ink as well as the xerographic drum and associated components that create the xerographic image on a sheet of paper. The toner cartridge will eventually run out of ink through normal use. When the toner is low, printed images will be uneven or very light.
4-4 Compuprint PageMaster 402N User Guide Replacing Printer Components 2. Locate the finger grip near the top cover of the printer and pull the top cover up and back to open it. 3. Remove the old toner cartridge from the printer and carefully place it on the drop-cloth.
Compuprint PageMaster 402N User Guide 4-5 Replacing Printer Components 4. Remove the new toner cartridge from its packaging. 5. Rock the toner cartridge back and forth and then shake it horizontally to ensure that the toner is evenly distributed. 6. Grasp the toner cartridge firmly and pull the sealing tape straight out from the cartridge.
4-6 Compuprint PageMaster 402N User Guide Replacing Printer Components 7. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower the toner cartridge into the printer. 8. Close the top cover. 8 Disposing of the Print Cartridge 1. Place the used toner cartridge inside the new toner cartridge box and seal the box. 2. Dispose of or recycle the used toner cartridge. WARNING! Do not dispose of the old toner cartridge in an incinerator or in an open fire.
Compuprint PageMaster 402N User Guide 4-7 Replacing Printer Components Replacing the Fuser The fuser melts the toner image into the paper to form a finished print. The fuser wears with normal use and can leave dirt or marks on printed sheets when worn. The normal life of a fuser is approximately 200,000 A4/Letter size prints at 5% area coverage. Running high image density prints or large format paper will cause the fuser life to be shorter. WARNING! The fuser becomes very hot during operation.
4-8 Compuprint PageMaster 402N User Guide Replacing Printer Components 2. Locate the hand grip on the rear of the printer and pull it toward you to open the rear cover. 3. Release the fuser by pressing the top of the fuser latch on the left side of the printer. 4. Grasp the handles at the ends of the fuser. Lift up on the left end slightly, move the fuser to the left, then lift the fuser straight up and out of the printer.
Compuprint PageMaster 402N User Guide 4-9 Replacing Printer Components 5. Remove the new fuser from its packaging, and remove the fuser shipping spacers by pulling them in the direction shown in the figure below. 6. Grasp the fuser by the handles. Tilt the right end of the fuser downwards slightly and insert the right end of the fuser under the catch on the right side of the printer frame. 7.
4-10 Compuprint PageMaster 402N User Guide Replacing Printer Components 9. Close the rear cover. 10. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 2 1 SIB048F 11. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer. Replacing the Transfer Roll The transfer roll is the electrically conductive rubber roll that transfers the toner image from the drum onto the paper.
Compuprint PageMaster 402N User Guide 4-11 Replacing Printer Components NOTE: This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors, and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it from the printer. 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer. 2. Locate the finger grip on the right side of the top cover and lift the top cover up and back. 3.
4-12 Compuprint PageMaster 402N User Guide Replacing Printer Components 4. Release the transfer roll by lifting up on the latches at either end. Carefully lift the roll out of the clips and remove it from the printer. 5. Remove the new transfer roll from its packaging and hold it as shown below. Do not touch the surface of the new transfer roll. Oil from your fingers can cause marks on printed sheets. 6. Press the ends of the new transfer roll into the clips on the paper transport.
Compuprint PageMaster 402N User Guide 4-13 Replacing Printer Components 7. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the toner cartridge into the printer. 8. Close the top cover. 9. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
4-14 Compuprint PageMaster 402N User Guide Cleaning the Printer Cleaning the Printer Cleaning the Exterior The covers and tray faces of the printer may collect dust and dirt through normal use. Although exterior dirt should not affect printer performance, an occasional exterior cleaning helps maintain the appearance of the printer appearance. Use the following procedure to clean the exterior of the printer: 1.
Compuprint PageMaster 402N User Guide 4-15 Cleaning the Printer 4. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 2 1 SIB048F 5. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
4-16 Compuprint PageMaster 402N User Guide Cleaning the Printer 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer, and disconnect the AC power cord from the wall outlet. 2. Remove all of the paper from the main paper tray and from the front paper tray. 3. Locate the finger grip on the right side of the top cover and lift the top cover up and back.
Compuprint PageMaster 402N User Guide 4-17 Cleaning the Printer 4. Remove the toner cartridge from the printer and carefully place it on a drop-cloth or old newspaper. 5. Open all printer doors. 6. For minor cleaning, use a soft, dry cloth and carefully wipe only those areas of the printer interior that appear to be dirty. For major cleaning, use a small vacuum cleaner with a disposable bag and crevice tool attachment.
4-18 Compuprint PageMaster 402N User Guide Cleaning the Printer 8. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the toner cartridge into the printer. 9. Close the top cover. 10. Reload all paper into the main paper tray and the front paper tray.
Compuprint PageMaster 402N User Guide 4-19 Cleaning the Printer 11. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 2 1 SIB048F 12. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer. Cleaning Feed Rolls Rubber feed rolls drive sheets of paper out of the front paper tray into the printer, and also drive sheets of paper out of the main paper tray into the printer.
4-20 Compuprint PageMaster 402N User Guide Cleaning the Printer 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer, and disconnect the AC power cord from the wall outlet. 2. Remove the main paper tray and set it on a flat level surface. 3. Open the front paper tray and pull the front feeder partially out of the printer.
Compuprint PageMaster 402N User Guide 4-21 Cleaning the Printer 4. Reach into the main paper tray well and rotate the feed roll to the down position, as shown in the figure below. 5. Using a soft cloth slightly moistened with plain water, carefully wipe the feed roll. 6. Rotate the feed roll back into the feed position. 7. Reinstall the front paper tray.
4-22 Compuprint PageMaster 402N User Guide Cleaning the Printer 8. Reinstall the main paper tray. 9. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 2 1 SIB048F 10. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
Compuprint PageMaster 402N User Guide 4-23 Cleaning the Printer NOTE: This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors, and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it from the printer. 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer, and disconnect the AC power cord from the wall outlet. 2.
4-24 Compuprint PageMaster 402N User Guide Cleaning the Printer 4. Look inside the empty toner cartridge cavity and locate the D shaped rubber front tray feed rolls and the white plastic rolls next to them. 5. Using a soft cloth slightly moistened with plain water, carefully wipe the feed rolls. 6. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the toner cartridge into the printer. 7. Close the top cover.
Compuprint PageMaster 402N User Guide 4-25 Cleaning the Printer 8. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 2 1 SIB048F 9. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
4-26 Compuprint PageMaster 402N User Guide Moving the Printer Moving the Printer Follow the guidelines below when lifting or moving the printer: • The printer is very heavy, and should always be lifted by two people. The weight of the printer without paper tray, toner cartridge, and paper is about 55 lbs (25 kg). Never attempt to lift the printer alone.
Compuprint PageMaster 402N User Guide 4-27 Storing the Printer for Long Periods of Time 5. Wait 30 minutes for the printer to cool. 6. Remove all installed paper-handling options. Refer to Chapters 6 through 9 for instructions for removing installed paper-handling options. 7. Remove the toner cartridge and place it in an opaque plastic bag, then seal the bag with tape and place it in a sturdy box. 8. Repack the printer, paper trays, AC power cord and toner cartridge into the original shipping box or boxes.
4-28 Compuprint PageMaster 402N User Guide Storing the Printer for Long Periods of Time Apr 02
Chapter 5 Troubleshooting In this Chapter . . .
5-2 Compuprint PageMaster 402N User Guide Installation Problems About this Chapter This chapter describes the problems that you may encounter when using your printer, and provides procedures for resolving the problems. This chapter also lists the warning and error messages that appear on the control panel display.
Compuprint PageMaster 402N User Guide 5-3 Installation Problems Inoperative Printer If you have problems turning on the printer, check the possible causes listed in the table below. If the printer will not start after checking these items, turn the printer off, disconnect the power cord from the AC outlet, and contact your dealer or an authorized service provider. Description Possible Cause Action There is no power. The power switch is not set to [ I ] (on). Check the power switch.
5-4 Compuprint PageMaster 402N User Guide Paper Jams 1. Refer to the pictorial unpacking sheet and the Installation Guide included in the printer packaging and make sure you have removed all shipping spacers and protective tape from the inside of the printer, the paper trays, and the toner cartridge. 2. Open the covers on the printer and carefully inspect the fuser area. Remove any pieces of paper that may be stuck in the fuser. 3.
Compuprint PageMaster 402N User Guide 5-5 Paper Jams Stacker (optional) E8 E4 Duplexer (optional) E3 E7 E1 E2-2 E2-1 Paper Feeders (optional) E7 Figure 3-12: Paper Jam Locations and Error Codes. The most common causes of paper jams are: • • • • • The printer is not placed on a level surface. The print media does not conform to the specifications. The paper is not loaded correctly in the front paper tray or the cassette. The paper is wrinkled or curled. The paper guide is not set correctly.
5-6 Compuprint PageMaster 402N User Guide Paper Jams Frequent paper jams can be caused by anything from foreign material in the paper path to a broken or malfunctioning component. Frequent paper jams may require involved user intervention that includes replacing a consumable item or calling a service technician to troubleshoot and correct the problem.
Compuprint PageMaster 402N User Guide 5-7 Paper Jams 3. If the jam occurred while feeding from the front paper tray, remove all paper from the front tray, including any paper that may be jammed inside the tray. 4. If the jam occurred while feeding from the main paper tray, remove the main paper tray.
5-8 Compuprint PageMaster 402N User Guide Paper Jams 5. Remove any jammed or wrinkled paper from the paper tray. 6. Remove any jammed paper from the inside of the paper tray well.
Compuprint PageMaster 402N User Guide 5-9 Paper Jams 7. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that feeder and inspect the inside of the paper tray well, removing any jammed paper.
5-10 Compuprint PageMaster 402N User Guide Paper Jams 8.
Compuprint PageMaster 402N User Guide 5-11 Paper Jams 9. Remove the front tray by lifting up slightly and pulling the tray out from the printer. 10. Remove the toner cartridge. 11. Remove any jammed paper from the toner cartridge well.
5-12 Compuprint PageMaster 402N User Guide Paper Jams 12. Reinsert the front tray into the printer. 13. Reload any paper into the front tray. 14. Close the front tray cover.
Compuprint PageMaster 402N User Guide 5-13 Paper Jams 15. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower the toner cartridge into the printer. 16. Reinstall the main paper tray. 17. If you removed either tray 2 or tray 3, reinstall it.
5-14 Compuprint PageMaster 402N User Guide Paper Jams 18. Close the Top Cover. Clearing an E3 or E4 Jam If an E3 or E4 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere between the registration sensor and the exit sensor. Use the following procedure to clear a paper jam in this location: 1. Remove any printed pages from the output tray. 2. Open the top cover and the front tray cover.
Compuprint PageMaster 402N User Guide 5-15 Paper Jams 3. If the jam occurred while feeding from the front paper tray, remove all paper from the front tray, including any paper that may be jammed inside the tray. 4. If the jam occurred while feeding from the main paper tray, remove the main paper tray.
5-16 Compuprint PageMaster 402N User Guide Paper Jams 5. Remove any jammed or wrinkled paper from the paper tray. 6. Remove any jammed paper from the inside of the paper tray well.
Compuprint PageMaster 402N User Guide 5-17 Paper Jams 7. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that feeder and inspect the inside of the paper tray well, removing any jammed paper.
5-18 Compuprint PageMaster 402N User Guide Paper Jams 8.
Compuprint PageMaster 402N User Guide 5-19 Paper Jams 9. Remove the front tray by lifting up slightly and pulling the tray out from the printer. 10. Remove the toner cartridge. 11. Remove any jammed paper from the toner cartridge well. NOTE: Apr 02 At this point you must wait at least 10 minutes before proceeding to clear jammed paper from the fuser. This time is required to allow the fuser to cool.
5-20 Compuprint PageMaster 402N User Guide Paper Jams 12. Locate the hand grip on the rear of the printer and pull it to open the rear cover of the printer. 13. Open the fuser transport by pulling down on the spring loaded lever (1). Remove any jammed paper from the fuser (2). Make sure you do not to tear the paper, leaving pieces stuck in the fuser. 14. Allow the fuser transport to close, and close the rear cover.
Compuprint PageMaster 402N User Guide 5-21 Paper Jams 15. Reinsert the front tray into the printer. 16. Reload any paper into the front tray. 17. Close the front tray cover.
5-22 Compuprint PageMaster 402N User Guide Paper Jams 18. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower the toner cartridge into the printer. 19. Reinstall the main paper tray. 20. If you removed either Tray 2 or Tray 3, reinstall it.
Compuprint PageMaster 402N User Guide 5-23 Paper Jams 21. Close the top cover. 22. Reinstall any other trays that you removed. Clearing an E0 Jam If an E0 error code precedes the error message on the first line of the control panel display, paper has jammed at the high capacity feeder. Use the following procedure to clear a paper jam in this location: 1. Pull the high capacity feeder paper drawer out. 2. Remove any jammed paper from the paper drawer.
5-24 Compuprint PageMaster 402N User Guide Paper Jams 3. Push the paper drawer back into the high capacity feeder, making sure the drawer is properly closed. 4. Check the display to make sure the printer is ready for printing. Clearing an E7 Jam If an E7 error code precedes the error message on the first line of the control panel display, paper has jammed at the duplexer. Use the following procedure to clear a paper jam in this location: 1.
Compuprint PageMaster 402N User Guide 5-25 Paper Jams Do not touch any parts inside the duplex printing unit. Grasp both sides of the duplex printing unit and pull it toward you to remove it. Carefully remove any jammed paper from the duplex unit or from within the printer. NOTE: If you can not remove the jammed paper, refer to the procedure for removing jammed paper for an E2-1 error message. WARNING: The fuser unit becomes very hot right after the printer has been used.
5-26 Compuprint PageMaster 402N User Guide Paper Jams 2. Reinsert the duplex printing unit into the printer, and close the rear cover. 3. Check the display and make sure the printer is ready for printing. Clearing an E8 Jam If an E8 error code precedes the error message on the first line of the control panel display, paper has jammed at the stacker. Use the following procedure to clear a paper jam in this location: 1. Open the rear cover of the stacker by pulling on the recessed area on the rear cover.
Compuprint PageMaster 402N User Guide 5-27 Print Image Quality Problems 3. Close the rear cover. 4. Check the display and make sure the printer is ready for printing. Print Image Quality Problems When functioning correctly, the printer should produce printed paper that is relatively flat and undamaged, containing a fused image of correct intensity—without streaks, smears, spots, or missing areas.
5-28 Compuprint PageMaster 402N User Guide Print Image Quality Problems Image is extremely faint and/or image contains blank areas The following characteristics define this print image problem: • • • • • The print is very light. There are no dark black areas. Parts of images, letters, or words may be missing. The image may easily rub off. White areas on the page are generally clean, with no toner contamination. • The control panel does not display an error code.
Compuprint PageMaster 402N User Guide 5-29 Print Image Quality Problems The toner cartridge may not be seated correctly. Through use and vibration the toner cartridge may have disconnected from the electrical contacts inside the printer. Reinstalling the toner cartridge should reestablish a good electrical connection. 2. Disconnect then reconnect the interface cable that runs between the printer and the host computer. There could be a bad connection between the printer and the computer.
5-30 Compuprint PageMaster 402N User Guide Print Image Quality Problems If you have been running prints that contain sparse text and abundant white area, you may have temporarily over-toned the printer developer system. Running 20 pages of dense text or graphics should use up the extra toner in the developer system. 3. Replace the toner cartridge with a new one. The toner cartridge imaging circuity or the cleaning system may be damaged. 4. Call your service technician.
Compuprint PageMaster 402N User Guide 5-31 Print Image Quality Problems Black lines on the page The following characteristics define this print image problem: • There are black lines running either horizontally or vertically on the page. The lines may be isolated lines or they may be in groups or in tight patterns. • The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this print image quality problem.
5-32 Compuprint PageMaster 402N User Guide Print Image Quality Problems Black Spots on the Page The following characteristics define this print image problem: • There are spots of toner scattered randomly across the page. The spots may be few and isolated, or clustered into larger spots that have a rough texture. If the back of the page is also dirty, skip this procedure and go to the next image quality procedure— ”Back of the page is dirty”. • The control panel does not display an error code.
Compuprint PageMaster 402N User Guide 5-33 Print Image Quality Problems 1. Open the paper trays and check to see if there is any toner inside the trays. If there is toner inside a tray, remove and clean the trays, then replace the paper with clean paper. A paper jam can cause small amount of toner to contaminate a paper tray. 2. Print 10 blank pages. Printing blank pages can clean the printer system of small amounts of toner that may have contaminated the paper path as a result of a recent paper jam. 3.
5-34 Compuprint PageMaster 402N User Guide Print Image Quality Problems Broken and dangling components or scraps of paper lodged in a paper feeder can damage a sheet of paper as it moves out of the feeder. 3. Turn the printer off and open all of the printer access covers. Inspect the interior of the printer for scraps of paper or obviously broken components that could be obstructing the paper path. Remove any scraps of paper that you find. If you see a broken component, call for service.
Compuprint PageMaster 402N User Guide 5-35 Miscellaneous Problems The paper in the trays may be damp or damaged, resulting in poor image quality. New paper may correct the problem. 2. Replace the toner cartridge with a new one. The toner cartridge may have reached end of life or is damaged. 3. Disconnect then reconnect the interface cable that runs between the printer and the host computer. There may be a bad connection between the printer and the computer.
5-36 Compuprint PageMaster 402N User Guide Miscellaneous Problems 1. Make sure that you push the [ I ]on the main power switch to turn on the printer. 2. Check to make sure the AC power cord is firmly plugged into the AC wall outlet and that the other end of the AC power cord is firmly plugged into the printer. Sometimes the AC power cord is only partially plugged in and is not making good electrical contact.
Compuprint PageMaster 402N User Guide 5-37 Miscellaneous Problems There may be a bad connection between the printer and the computer. Reconnecting both ends should reestablish a more reliable electrical connection. If you have another interface cable available, substitute the new cable for the one currently connecting the printer and computer. 3. Open and then firmly close all printer doors and covers. Interlock switches monitor the position of printer doors and covers for safety reasons.
5-38 Compuprint PageMaster 402N User Guide Miscellaneous Problems 3. Call your service technician. This problem may be caused by a malfunctioning or broken component that requires service. Room Lights Dim or Flicker When Printer Starts The following characteristics define this type of problem: • Nearby lights dim slightly or flicker when you first turn on the printer or when the printer begins printing. • The lights remain normal when the printer is not on.
Compuprint PageMaster 402N User Guide 5-39 Warning Messages and Error Messages Your printer complies with the FCC rules regarding radio/television interference caused by digital devices. This printer generates, uses, and may radiate low levels of radio frequency energy that could interfere with radio and television reception in some installations. Increasing the distance between the printer and the radio/television is a very effective method for reducing minor interference. 3.
5-40 Compuprint PageMaster 402N User Guide Warning Messages and Error Messages Warning Messages The following table lists warning messages, possible causes, and the actions required to correct each cause. Warning Message Line 2 of display Possible Cause Action Tray 1 Missing Tray 1 is not installed. Install the tray. Tray 2 Missing Tray 2 is not installed. Install the tray. Tray 3 Missing Tray 3 is not installed. Install the tray. Paper Low Tray 1 The paper supply in tray 1 is low.
Compuprint PageMaster 402N User Guide 5-41 Warning Messages and Error Messages Error Messages The table below lists error messages, the possible causes of each error, and the actions required to recover from each error. Apr 02 Error Message Line 1 Error Message Line 2 Possible Cause Action E0 JAM HCF E1 JAM TRAY/REGI E2-1 JAM MISFEED E2-2 MISFEED DUP E3 JAM REGI/FUSR E4 EXIT JAM E7 JAM DUPLEX E8 JAM STACKER Remove Paper There is a paper jam inside the printer.
5-42 Compuprint PageMaster 402N User Guide Warning Messages and Error Messages Error Message Line 1 Error Message Line 2 Possible Cause Action U2 ROS FAILURE Call Service The ROS has failed. U4 FUSER FAILURE Call Service The fuser has failed. Turn the printer off, then turn it on. If the problem reoccurs, contact an authorized service provider. HCF UNIT FAILURE Call Service The HCF has failed. STACKER FAIL Call Service The stacker has failed.
Chapter 6 Using the Duplexer In this Chapter . . .
6-2 Compuprint PageMaster 402N User Guide About the Duplexer About this Chapter This chapter provides all of the information necessary to install, use, and maintain the duplexer. About the Duplexer The duplexer is a customer-installed optional device that enables automatic printing on both sides of a sheet of paper. The duplexer is designed to be mounted inside the printer, just below the exit transport in the paper path.
Compuprint PageMaster 402N User Guide 6-3 Installing the Duplexer Use the following procedure to install the duplexer: 1 2 3 Apr 02
6-4 Compuprint PageMaster 402N User Guide Installing the Duplexer 4 5 6 Apr 02
Compuprint PageMaster 402N User Guide 6-5 Testing the Duplexer 7 8 Testing the Duplexer After installing the duplexer, use the following procedure to make sure it transports paper correctly: 1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer. 2. Once the printer has warmed up and displays the “Ready” message on the control panel display, use any software application to print a few duplexed sheets. 3.
6-6 Compuprint PageMaster 402N User Guide Solving Duplexer Problems Solving Duplexer Problems When there is a problem with the duplexer, the printer control panel displays an error code and error message. Most duplexer error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate much more serious problems that may require the help of a service technician.
Compuprint PageMaster 402N User Guide 6-7 Solving Duplexer Problems 5. Print a few sheets of text or images to make sure the printer is still operational. If the printer is operational when the duplexer is removed, contact either your sales representative or a service provider and report your problem. If the printer is not operational after you have removed the duplexer, refer to Chapter 5: Troubleshooting.
6-8 Compuprint PageMaster 402N User Guide Solving Duplexer Problems 3. Close the rear cover of the printer. Correcting Miscellaneous Duplexer Problems Some duplexer problems may not cause an error message and may not interfere with the operation of the printer. If you are experiencing one of the problems listed below and there is no error message shown on the control panel display, refer to the procedures in the following sections to check the possible causes of the specific problem.
Compuprint PageMaster 402N User Guide 6-9 Solving Duplexer Problems If the connection between the duplexer and the printer is not intact, the duplexer will not receive power or logic commands, resulting in an inoperative duplexer. 4. Examine the printer driver settings to make sure the duplexer is available as an installed option. 5. If the duplexer is correctly set as an installed option, reload the printer driver software. The printer driver software running on the host computer may be damaged.
6-10 Compuprint PageMaster 402N User Guide Solving Duplexer Problems . 2. Test the printer by allowing it to run for a few days without the duplexer installed. If the printer operates erratically when the duplexer is not installed, refer to “Printer Operates Erratically” on page 5-36. If the printer does not operate erratically when the duplexer is not installed, reinstall the duplexer and proceed to the next step. 3. Open and then firmly close all of the doors and covers.
Compuprint PageMaster 402N User Guide 6-11 Solving Duplexer Problems 1. Open the rear cover of the printer and inspect the inside of the duplexer for jammed paper or obviously broken components. Broken components or scraps of paper lodged inside the duplexer may be brushing against moving parts and causing the noise. 2. Call your service technician. This problem may be caused by a malfunctioning or broken component that requires service.
6-12 Compuprint PageMaster 402N User Guide Removing the Duplexer Removing the Duplexer Use the following procedure to remove the duplexer: 1. Turn off the printer and disconnect the AC power cord from the AC wall outlet.. 2. Locate the hand grip on the back of the printer and pull to open the rear cover.. 3. Carefully pull the top of the duplexer out toward you to disengage the upper mounting clips.
Compuprint PageMaster 402N User Guide 6-13 Removing the Duplexer 4. Slip the lower mounting pins out of the brackets inside the rear of the printer and lift the duplex unit out of the printer. 5. Close the rear cover. 6. Insert the plug of the AC power cord into the AC wall outlet, and turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
6-14 Compuprint PageMaster 402N User Guide Removing the Duplexer Apr 02
Chapter 7 Using the 500 Sheet Feeder In this Chapter . . .
7-2 Compuprint PageMaster 402N User Guide About the 500 Sheet Feeder About this Chapter This chapter provides all of the information necessary to install, use, and maintain the 500 sheet paper feeder option, including procedures for cleaning the feeder and removing paper jams.
Compuprint PageMaster 402N User Guide 7-3 Installing the 500 Sheet Paper Feeders Installing the 500 Sheet Paper Feeders Before installing the paper feeder(s), verify that you have received the following items in the paper feeder shipping box: A4/letter paper tray OR A3/Ledger paper tray 500 Sheet Paper Feeder SIB108XB = = 1, 2, 5, 10 - 12, 18 - 23, 28 1, 2, 5, 8 - 10, 13 - 14, 18 - 23, 28 = 1, 3 - 5, 10, 15, 17, 24 - 28 = SIB028XB 1 - 7, 10, 16 - 28 A4 / LTR A3 / TABLOID 1 2 Thumbscrews 5
7-4 Compuprint PageMaster 402N User Guide Installing the 500 Sheet Paper Feeders 4. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and disconnect the power cord from the AC outlet. NOTE: Installing the paper feeder while the printer is on may damage the printer or paper feeder. 5. Close the front paper tray, remove any printed sheets from the paper output tray, and close the top cover. 6. Remove the main paper tray from the printer.
Compuprint PageMaster 402N User Guide 7-5 Installing the 500 Sheet Paper Feeders 7. Align the three holes on the bottom of the printer with the three pegs on the paper feeder, and lower the printer onto the paper feeder. NOTE: Be sure to lower the printer gently. Components inside the printer may be damaged by lowering the printer quickly. 8. Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the printer, and turn them until tight. 9. Load paper into the paper tray.
7-6 Compuprint PageMaster 402N User Guide Installing the 500 Sheet Paper Feeders 10. Insert the paper tray all the way into the paper feeder, making sure the tray is properly seated. 11. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing [ I ] on the power switch on the right side of the printer. NOTE: If an error message appears on the control panel display, see Chapter 5: Troubleshooting.
Compuprint PageMaster 402N User Guide 7-7 Installing the 500 Sheet Paper Feeders 4. Align the three holes on the bottom of the upper feeder with the three stubs on the lower feeder, and place the upper paper feeder on top of the lower paper feeder. 5. Insert the two thumbscrews supplied with the paper feeder into the two holes on the base of the upper paper feeder and turn them until tight.
7-8 Compuprint PageMaster 402N User Guide Installing the 500 Sheet Paper Feeders 6. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and disconnect the power cord from the AC outlet. NOTE: Installing the paper feeder while the printer is on may damage the printer or the paper feeder. 7. Close the front paper tray, remove any printed sheets from the output paper tray, and close the top cover. 8. Remove the main paper tray from the printer.
Compuprint PageMaster 402N User Guide 7-9 Installing the 500 Sheet Paper Feeders 9. Lift the printer and lower it onto the two stacked paper feeders, aligning the three stubs on the upper paper feeder with the holes on the bottom of the printer. NOTE: Be sure to lower the printer gently. Components inside the printer may be damaged by lowering it quickly. 10. Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the printer. 11.
7-10 Compuprint PageMaster 402N User Guide Testing the 500 Sheet Feeder 12. Insert the paper trays all the way into the paper feeders, making sure each tray is properly seated. 13. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing [ I ] on the power switch on the right side of the printer. NOTE: If an error message appears on the control panel display, see the Chapter titled “Error Messages” in the User Manual.
Compuprint PageMaster 402N User Guide 7-11 Selecting Print Media • • • • • • • • Has either an extremely slick surface or an extremely textured surface Has an exposed adhesive surface Has paper pieces glued or taped to the media Has staples or paper clips attached Is categorized as thermal paper, coated paper, or carbon paper Is an envelope that is embossed, is made of extremely thick paper, or is padded Is an envelope that has metal clasps Is a sheet of labels that has the backing sheet exposed between i
7-12 Compuprint PageMaster 402N User Guide Selecting Print Media Print Media Weight, Type, and Size The following table defines print media that you can use in each of the two available 500 sheet feeder paper trays, and also indicates the feed orientation—long edge feed (LEF) or short edge feed (SEF). If you have concerns about a specific brand or type of media, try samples of the media to determine if the resulting printer performance and print quality meet your expectations.
Compuprint PageMaster 402N User Guide 7-13 Loading Print Media Paper Source Weight Paper Type and Feed Direction Paper Sizes Accommodated A3 Paper Tray (optional 500 sheet A3/ Ledger paper feeder) 16 to 24 lbs. 60 to 135 g/m2 A4 LEF/SEF 297 x 210mm 11.7 x 8.27 inches Letter LEF/SEF 279.4 x 215.9mm 11 x 8.5 inches Legal 13” SEF 330.2 x 215.9mm 13 x 8.5 inches Legal 14” SEF 355.6 x 215.9mm 14 x 8.5 inches A3 SEF 420 x 297mm 16.5 x 11.7 inches B4 SEF 364 x 257mm 14.3 x 10.
7-14 Compuprint PageMaster 402N User Guide Loading Print Media Use the following procedure to load paper into the 500 sheet A4/letter or A3/ledger paper tray: 1 2 14 3 Apr 02
Compuprint PageMaster 402N User Guide 7-15 Loading Print Media 4 5 CAUTION: Do not overload the tray, and make sure the paper stack is beneath the retaining clips on both sides of the tray. Fan paper before placing it in the tray, and place paper in the tray with the print side up. NOTE: To avoid paper jams and other paper transportation problems, make sure the length and width guides are adjusted to match the paper size and are locked firmly into place.
7-16 Compuprint PageMaster 402N User Guide Solving 500 Sheet Feeder Problems 7 8 Solving 500 Sheet Feeder Problems When there is a problem with the 500 sheet feeder, the printer control panel displays an error code and error message. Most paper feeder error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the paper feeder. Some error codes indicate much more serious problems that may require the help of a service technician.
Compuprint PageMaster 402N User Guide 7-17 Solving 500 Sheet Feeder Problems Interpreting Paper Feeder Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the 500 sheet paper feeder, the possible cause of the error, and the action to take to correct the problem.
7-18 Compuprint PageMaster 402N User Guide Solving 500 Sheet Feeder Problems 2. Make sure that the feeder interface cables are firmly connected to the printer jacks. If the cables are firmly connected to the printer but the paper feeder is still inoperative, return to the installation procedure and carefully repeat all of the installation steps. 3. If the feeder is still inoperative after reinstallation, remove it from the printer so you can run tests on the printer alone. 4.
Compuprint PageMaster 402N User Guide 7-19 Solving 500 Sheet Feeder Problems 3. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that feeder and inspect the inside of the paper tray well, removing any jammed paper.
7-20 Compuprint PageMaster 402N User Guide Solving 500 Sheet Feeder Problems 4.
Compuprint PageMaster 402N User Guide 7-21 Solving 500 Sheet Feeder Problems 5. Remove the front tray by lifting up slightly and pulling the tray out from the printer. 6. Remove the toner cartridge. 7. Remove any jammed paper from the toner cartridge well.
7-22 Compuprint PageMaster 402N User Guide Solving 500 Sheet Feeder Problems 8. Reinsert the front tray into the printer. 9. Reload any paper into the front tray. 10. Close the front tray cover.
Compuprint PageMaster 402N User Guide 7-23 Solving 500 Sheet Feeder Problems 11. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower the toner cartridge into the printer. 12. If you removed either tray 2 or tray 3, reinstall it. 13. Close the top cover. Correcting Miscellaneous Paper Feeder Problems Some paper feeder problems may not cause an error message and may not interfere with the operation of the printer.
7-24 Compuprint PageMaster 402N User Guide Solving 500 Sheet Feeder Problems • • • Inoperative paper feeder Erratic operation Unusual noise Inoperative 500 Sheet Paper Feeder The following characteristics define this feeder problem: • • The feeder appears to be inoperative. When attempting to print from the feeder, the feeder does not respond and does not feed paper. • The control panel does not display an error code.
Compuprint PageMaster 402N User Guide 7-25 Maintaining the 500 Sheet Feeder 1. Open and then firmly close all of the printer and feeder doors and covers. Interlock switches monitor the position of printer doors and covers. When a door is closed, the interlock switch is activated and the feeder can operate. When a door is open, the interlock switch is not activated and the feeder cannot operate.
7-26 Compuprint PageMaster 402N User Guide Maintaining the 500 Sheet Feeder NOTE: The following procedure illustrates the process of cleaning the feed rolls for the main paper tray. To clean the feed rolls for a paper feeder, use the same procedure but remove the paper tray for the specific feeder that you are cleaning and clean the feed rolls in the paper tray well of that feeder. 1.
Compuprint PageMaster 402N User Guide 7-27 Maintaining the 500 Sheet Feeder 5. Rotate the feed roll back into the feed position. 6. Reinstall the feeder paper tray. 7. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet.
7-28 Compuprint PageMaster 402N User Guide Maintaining the 500 Sheet Feeder 8. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
Compuprint PageMaster 402N User Guide 7-29 Moving the 500 Sheet Feeder Moving the 500 Sheet Feeder When moving the printer a short distance, you may leave the 500 sheet paper feeder attached. However, when moving the printer a long distance, please remove the 500-sheet paper feeder to avoid damaging either the printer or the feeder. Moving the Printer and 500 Sheet Feeder a Short Distance Use the following procedure to move the printer and 500 sheet feeder a short distance: 1.
7-30 Compuprint PageMaster 402N User Guide Moving the 500 Sheet Feeder Apr 02
Chapter 8 Using the High Capacity Feeder In this Chapter . . .
8-2 Compuprint PageMaster 402N User Guide About the High Capacity Feeder About this Chapter This chapter provides all of the information necessary to install, use, and maintain the high capacity feeder, including procedures for cleaning the feeder and removing paper jams. About the High Capacity Feeder The High Capacity Feeder is an optional single-tray paper feeder that attaches under the printer. The tray holds a maximum of 2,000 sheets of standard weight paper in either A4 or Letter size.
Compuprint PageMaster 402N User Guide 8-3 Installing the High Capacity Feeder Major Components of the High Capacity Feeder The following illustration shows the major components of the high capacity feeder: Mounting Pins Electrical Connector Paper Tray Anti-Tip Ski Installing the High Capacity Feeder Before installing the high capacity feeder, verify that you have received the following items in the shipping box: = = 1, 2, 5, 10 - 12, 18 - 23, 28 1, 2, 5, 8 - 10, 13 - 14, 18 - 23, 28 = 1, 3 - 5, 10, 1
8-4 Compuprint PageMaster 402N User Guide Installing the High Capacity Feeder 1. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and disconnect the power cord from the AC outlet. NOTE: Installing the high capacity feeder while the printer is on may damage the printer or the high capacity feeder. 2. Remove the high capacity feeder from its packaging and place it on a level surface. Remove any cardboard inserts and packing tape.
Compuprint PageMaster 402N User Guide 8-5 Installing the High Capacity Feeder 4. Remove the paper feeder from its packaging and remove any packing tape or cardboard inserts. Set aside the small plastic bag containing two thumbscrews. 5. Remove the paper tray from the printer and from the paper feeder. 6. Align the three small holes on the bottom of the paper feeder with the metal stubs on top of the high capacity feeder, and place the paper feeder on top of the high capacity feeder. 7.
8-6 Compuprint PageMaster 402N User Guide Installing the High Capacity Feeder 8. Align the small holes on the bottom of the printer with the metal stubs on top of the paper feeder, and lower the printer onto the paper feeder. 9. Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the printer and turn them until tight. 10. Load paper into the high capacity feeder. NOTE: For details on how to load paper, see “Loading Paper into the High Capacity Feeder” on page 8-11.
Compuprint PageMaster 402N User Guide 8-7 Installing the High Capacity Feeder 11. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing [ I ] on the power switch on the right side of the printer. 12. Check the display to make sure the printer is ready for printing. NOTE: If an error message is shown when you turn on the printer, see the Chapter titled “Error Messages” in the User Manual.
8-8 Compuprint PageMaster 402N User Guide Installing the High Capacity Feeder NOTE: Installing the high capacity feeder unit while the printer is on may damage the printer or the high capacity feeder. 2. Remove the high capacity feeder from its packaging and place it on a level surface. Remove any cardboard inserts and packing tape. Set aside the small plastic bag containing two thumbscrews. 3. Lock both front casters of the high capacity feeder. 4. Remove the paper tray from the printer.
Compuprint PageMaster 402N User Guide 8-9 Installing the High Capacity Feeder 5. Align the three small holes on the bottom of the printer with the metal stubs on top of the high capacity feeder, and place the printer on top of the high capacity feeder. 6. Insert the two thumbscrews supplied with the high capacity feeder into the holes on the base of the printer and turn them until tight. 7. Load paper into the high capacity feeder.
8-10 Compuprint PageMaster 402N User Guide Testing the High Capacity Feeder 8. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing [ I ] on the power switch on the right side of the printer. 9. Check the display to make sure the printer is ready for printing. NOTE: If an error message is shown when you turn on the printer, see the Chapter 5: Troubleshooting.
Compuprint PageMaster 402N User Guide 8-11 Loading Paper into the High Capacity Feeder Correct Paper Storage It is important to store paper correctly prior to placing it in the printer, since improper storage can cause frequent paper jams and poor print quality. Use the following guidelines when storing paper for use in the printer: • • • • Store reams of paper on a flat surface, and always store them stacked horizontally.
8-12 Compuprint PageMaster 402N User Guide Loading Paper into the High Capacity Feeder 3. Hold a stack of paper with both hands as illustrated in the figure below. 4. Gently place the paper into the paper tray. Make sure the paper stack does not exceed the maximum paper level shown on the high capacity feeder tray. 5. Push the paper tray all the way back into the high capacity feeder.
Compuprint PageMaster 402N User Guide 8-13 Solving High Capacity Feeder Problems Solving High Capacity Feeder Problems When there is a problem with the high capacity feeder, the printer control panel displays an error code and error message. Most high capacity feeder error codes indicate routine status conditions such as running out of paper or a paper jam. Some error codes indicate much more serious problems that may require the help of a service technician.
8-14 Compuprint PageMaster 402N User Guide Solving High Capacity Feeder Problems Interpreting High Capacity Feeder Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the high capacity feeder, the possible cause of the error, and the action to take to correct the problem.
Compuprint PageMaster 402N User Guide 8-15 Solving High Capacity Feeder Problems LOAD PAPER TRAY3 (applies to HCF if one 500 sheet paper feeder is installed) Paper Size/ Paper Type Tray 3 is empty. Load paper into the tray. HCF UNIT FAILURE Call Service The HCF has failed. Turn the printer off, then turn it on. If the problem reoccurs, contact an authorized service provider. Installation Problems Simple oversights during installation may cause problems when you first use the high capacity feeder.
8-16 Compuprint PageMaster 402N User Guide Solving High Capacity Feeder Problems 2. Remove any jammed paper from the paper drawer. 3. Remove the paper stack from the paper drawer. 4. Inspect the paper for any obvious signs of damage. If the paper is damaged, replace the entire stack with new, undamaged paper. 5. While the paper is out of the drawer, inspect the Feed Roll area of the high capacity feeder and remove any jammed paper from the rolls. 6.
Compuprint PageMaster 402N User Guide 8-17 Solving High Capacity Feeder Problems • When attempting to print from the high capacity feeder, the high capacity feeder does not respond and does not feed paper. • The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this feeder problem. Proceed one step at a time until the problem is solved—you may not need to complete the entire procedure.
8-18 Compuprint PageMaster 402N User Guide Solving High Capacity Feeder Problems Interlock switches monitor the position of printer doors and covers. When a door is closed, the interlock switch is activated and the high capacity feeder can operate. When a door is open, the interlock switch is not activated and the high capacity feeder cannot operate.
Compuprint PageMaster 402N User Guide 8-19 Maintaining the High Capacity Feeder Maintaining the High Capacity Feeder The high capacity feeder requires very little maintenance; however, with normal use you will need to perform some routine maintenance tasks such as cleaning the high capacity feeder and replacing certain components.
8-20 Compuprint PageMaster 402N User Guide Maintaining the High Capacity Feeder 3. Using a soft cloth, slightly damp with cold water, wipe the high capacity feeder covers and tray faces. Use a very mild, non-abrasive soap to remove heavy dirt and toner stains. CAUTION: Do not use solvents or abrasive cleaners to clean high capacity feeder covers. Use only cold water and a very mild soap to clean covers. 4. Using a soft, dry cloth, thoroughly dry the covers and tray faces. 5.
Compuprint PageMaster 402N User Guide 8-21 Moving the High Capacity Feeder 8. Connect the plug of the AC power cord into the AC wall outlet. 9. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer. Moving the High Capacity Feeder Moving the High Capacity Feeder a Short Distance Use the following procedure to move the high capacity feeder a short distance: 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer. 2.
8-22 Compuprint PageMaster 402N User Guide Moving the High Capacity Feeder 13. Repack the high capacity feeder into the original shipping box. CAUTION: The high capacity feeder is heavy. Do not attempt to lift the high capacity feeder by yourself. 14. Once the high capacity feeder is in the new location, refer to “Installing the High Capacity Feeder” on page 8-3.
Chapter 9 • • • • • • • Apr 02 Using the Stacker “About this Chapter” on page 9-2 “About the Stacker” on page 9-2 “Installing the Stacker” on page 9-3 “Testing the Stacker” on page 9-8 “Solving Stacker Problems” on page 9-8 “Maintaining the Stacker” on page 9-14 “Moving the Stacker” on page 9-14
9-2 Compuprint PageMaster 402N User Guide About the Stacker About this Chapter This chapter provides all of the information necessary to install, use, and maintain the Stacker, including procedures for cleaning and removing paper jams. About the Stacker The Stacker is an optional output tray that attaches to the top rear of the printer and can hold up to 500 printed sheets. The printer supplies all of the operating power that is needed by the Stacker.
Compuprint PageMaster 402N User Guide 9-3 Installing the Stacker Major Components of the Stacker The following illustration shows the major components of the stacker:. Paper Guide Exit Rolls Output Tray Metal Fittings Figure 9-15: Stacker Major Components. Installing the Stacker Before installing the stacker, remove it from its packaging and verify that you have received the following items. If any of the items are missing or damaged, contact your dealer.
9-4 Compuprint PageMaster 402N User Guide Installing the Stacker Use the following procedure to install the stacker: 1. Remove any cardboard inserts or packing tape from the interior and exterior of the stacker. 2. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and disconnect the power cord from the AC outlet. NOTE: Installing the stacker while the printer is on may damage the printer or the stacker. 3.
Compuprint PageMaster 402N User Guide 9-5 Installing the Stacker 4. Install the cover supplied with the stacker in place of the standard cover. Align the tabs on the cover with the holes on the printer and snap the cover in place. 5. Pull on the recessed area near the top of the rear of the printer to open the rear cover. 6. Insert the tabs on the stacker paper diverter into the matching holes on the right side of the rear cover.
9-6 Compuprint PageMaster 402N User Guide Installing the Stacker 7. Connect the wiring on the stacker paper diverter to the rear cover. 8. Remove the small cover on the left side of the top of the printer. 9. Gently lower the stacker onto the printer while inserting the metal fittings of the stacker into the slots on the printer.
Compuprint PageMaster 402N User Guide 9-7 Installing the Stacker 10. Tighten the screw attached to the right metal fitting of the stacker. 11. Close the rear cover of the printer. 12. Attach the paper output tray to the stacker.
9-8 Compuprint PageMaster 402N User Guide Testing the Stacker 13. Attach the paper guide near the paper exit slot. 14. Insert the plug of the power cord into the AC outlet and turn the printer on by pressing [ I ] on the power switch on the right side of the printer. 15. Check the display to make sure the printer is ready for printing. NOTE: If an error message is shown when you turn the printer on, refer to Chapter 5: Troubleshooting.
Compuprint PageMaster 402N User Guide 9-9 Solving Stacker Problems Interpreting Stacker Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the stacker, the possible cause of the error, and the action to take to correct the problem.
9-10 Compuprint PageMaster 402N User Guide Solving Stacker Problems Clearing an Stacker Paper Jam If an E8 error code precedes the error message on the first line of the control panel display, paper has jammed at the stacker. Use the following procedure to clear a paper jam in this location: 1. Pull on the hand grip on the rear of the stacker to open the rear cover. 2. Remove any jammed paper from the interior of the stacker. 3. Close the rear cover of the stacker.
Compuprint PageMaster 402N User Guide 9-11 Solving Stacker Problems Correcting Miscellaneous Stacker Problems Some stacker problems may not cause an error message and may not interfere with the operation of the printer. If you are experiencing one of the problems listed below and there is no error message shown on the control panel display, refer to the procedures in the following sections to check the possible causes of the specific problem.
9-12 Compuprint PageMaster 402N User Guide Solving Stacker Problems 1. Open and then firmly close all of the printer and stacker doors and covers. Interlock switches monitor the position of printer doors and covers. When a door is closed, the interlock switch is activated and the stacker can operate. When a door is open, the interlock switch is not activated and the stacker cannot operate.
Compuprint PageMaster 402N User Guide 9-13 Solving Stacker Problems Broken components or scraps of paper lodged inside the stacker may be wedged against moving parts, preventing the offset roll from moving. 2. Call your service technician. This problem may be caused by a malfunctioning or broken component that requires service.
9-14 Compuprint PageMaster 402N User Guide Maintaining the Stacker Maintaining the Stacker The stacker requires very little maintenance; however, with normal use you will need to perform some routine maintenance tasks such as cleaning. Cleaning the Exterior of the Stacker Through normal use the exterior of the stacker may become dirty or stained with toner.
Compuprint PageMaster 402N User Guide 9-15 Moving the Stacker 3. Disconnect the printer from the host computer. 4. Remove the paper diverter from the stacker. 5. Remove the stacker cover from the top rear of the printer and replace it with the original printer cover. 6. Remove the output paper tray from the stacker. 7. Remove the paper guide from the stacker. 8. Unscrew the thumbscrew on the right metal fitting of the stacker. 9. Carefully lift the stacker off of the printer. 10.
9-16 Compuprint PageMaster 402N User Guide Moving the Stacker Apr 02
Appendix A Safety Notes and Regulatory Compliance In this Chapter . . .
A-2 Compuprint PageMaster 402N User Guide Safety Notes About this Appendix This appendix lists important safety precautions and identifies the applicable regulatory compliances of your printer. Safety Notes • • • • • Be sure to switch off and unplug the printer before accessing the interior of the printer for cleaning, maintenance, or fault clearance. Accessing the interior of a live machine exposes you to the risk of electric shock.
Compuprint PageMaster 402N User Guide A-3 Regulatory Compliance EMC Compliance Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
A-4 Compuprint PageMaster 402N User Guide Regulatory Compliance Apr 02
