Specifications

Bankway Network Standards Guide - Distributed Terminal Server in Every Branch
This constitutes a trade secret of Fidelity National Information Services, Inc. 03/08 Research & Development
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● Bankway native database format
● No dependence on Microsoft Access databases
● Centralized management capabilities
● Database management tools
● SQL can be configured to inform IT personnel upon error
● Continuous, reliable access to SQL Server required at all times
● Additional licenses required for SQL Server
● Additional training in SQL Server required for IT personnel
The support of Bankway software may require a FIS employee to access remote customer
systems to complete Bankway product customization and to diagnose and fix software
problems.
● Remote support offers the following benefits:
● On-site configuration of software
● Faster resolution
● Better root cause analysis
To provide this remote access, FIS has standardized on WebEx. WebEx is a Web based remote
access product that allows remote customers to "opt in" to a support session and pass control of
their desktop to a FIS support representative.