User guide

CradlePoint USB/Modem Charging Cradle User Guide

Symptom

: Attempt to synchronize the terminal through USB failed.

Possible Cause Action

The host computer cannot find the

terminal.

Make sure you have successfully installed

ActiveSync software and created a Partnership

between the terminal and the host computer.

(See your Symbol documentation for more

information if you need help with ActiveSync.)

The terminal was removed from the

cradle while the synchronization was in

progress.

Place the terminal back in the cradle to allow the

cradle to make another synchronization attempt.

Terminal or cradle was disconnected from

the host computer while the

synchronization was in progress.

Plug the USB cable back into both the cradle and

the host computer. Check the connections to be

sure they are secure.

Terminal’s battery is dead. Wait for two (2) minutes before trying to

synchronize again to allow the battery to

recharge.

Symptom

: Attempt by the cradle to HotSync the terminal through the

Possible Cause Action

The terminal was removed from the

cradle while the HotSync was in

progress.

Place the terminal back in the cradle to allow

the cradle to make another HotSync attempt.

Terminal or cradle was disconnected

from the telephone line while the

HotSync was in progress.

Unplug the modem cable for 30 seconds to

allow the local telephone connection to hang

up. Be sure to close any open windows on the

terminal and any modem connections.

Terminal’s battery is dead. Wait for two (2) minutes before trying a

HotSync again to allow the battery to recharge.

Active Error dialog box on terminal. The Error dialog box on the terminal must be

cleared. Use the stylus to press “OK” on the

terminal’s touchscreen.