User's Manual

Firmware Updates

UPDATING FIRMWARE

VIA ENTERPRISE CLOUD MANAGER

1. Log in at cradlepointecm.com using your Enterprise Cloud Manager credentials.

2. Navigate to the Groups page.

3. Select a group and click on the Firmware option in the top toolbar. In the dropdown menu that

opens, select the desired firmware version. Wait for firmware to load.

VIA THE LOCAL ADMINISTRATION PAGES

1. Log into the local administration pages (see page 12). You may have changed the ADMINISTRATOR

PASSWORD.

2. Select SYSTEM SETTINGS | SYSTEM SOFTWARE.

3. If new firmware is available, select AUTOMATIC (Internet). Wait for firmware to load.

If you do not have an active Internet connection, you may need to use the MANUAL FIRMWARE UPLOAD

option by downloading new firmware from the Customer Connect Portal to a local device. Upload to the

router on the SYSTEM SETTINGS | SYSTEM SOFTWARE page.