Manual

29
Troubleshooting
Maintenance
Schedule Maintenance
Once a month
Door balance test, refer to page 4.
Safety reverse test, refer to page 21
Twice a year Check belt tension ( refer to page 6-7 for adjustment if necessary).
Once a year
- Limit and force adjustment may be necessary due to weather conditions. Refer to
pages 18-20 for adjustment. Conduct safety reverse test after ANY adjustments.
- Lubricate door rollers, bearings and hinges. The Opener is permanently lubricated, DO
NOT lubricate or grease the Opener, rail or door tracks.
TROUBLESHOOTING: Status - Courtesy Light Flashes
3-Flashes
Power reconnected to opener with travel limits learned and stored
● Door should open/close on command.
5-Flashes
Power connected to opener without travel limits learned and stored
● Program the opener limits.
Note: Opener will not program without photo-eyes properly installed.
( Refer to pages 18-20 to check the travel limits & travel force).
COURTESY LIGHT STAYS ON for 4.5
min.
Upon activation
● Door will open/close on command.
TROUBLESHOOTING: Status & Diagnostic Chart - Beeps
1 BEEP
Learn remote control code
"LEARN" button is pressed
● Proceed to program remote controls. (Refer to page 22 to program remote)
1 BEEP & LIGHT ON 4.5 minutes
Remote control code received
Remote control has activated the Opener
● Door should open/close.
2 BEEPS
Confirmation of learned code
Remote control/keyless entry PIN code accepted
● Remote control has been programmed.
● If door does not operate, check deluxe door control console (if applicable)
And switch vacation mode to off position.
5 BEEPS
Command sent, but operator has not
been programmed
SYMPTOM: Door does not open.
● Program or reprogram the opener limits.
(Refer to pages 18-20 to check the travel limits & travel force).
12 BEEPS
Door travels with abnormal speed
SYMPTOM: Door travels too fast , too slow or not at all.
● Opener may not be using the proper force to open and close the door.
( Refer to pages 18-20 to check the travel limits & travel force).
SYMPTOM: During limit learn mode, if door travels only 1" to 28" then stops.
● Check RPM encoder connections or replace RPM encoder (call service tech)
Please contact Guardian Tech Support for further assistance.
20 BEEPS
Photo Eye System is obstructed
during door-closing
SYMPTOM: Opener does not close door & door reverses. Red and/or green LED
indicators do not illuminate or one photo eye LED flashes.
● The photo eye may be obstructed, improperly aligned or installed.
● A staple may have cut through the photo eye wire and caused a short circuit
(Refer to page 17)
25 BEEPS
The door is obstructed during travel
SYMPTOM: The door reverses upon touching the floor or stops in the up direction
and the courtesy light flashes
( Refer to pages 18-20 to reset the travel limits and the travel force) Please contact
Guardian Tech Support for further assistance.
SYMPTOM: Door travels 1" to 12" then stops, and beeps 25 times
● Remote soft settings and reset Up/Down and Force limits.