Specifications

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Customer Service Information
Palo Verde Homes will attempt to correct all “walk-through” inspection items within five days of
homeowner occupancy. Palo Verde will also correct defects due to faulty workmanship, defective
materials, or major construction flaws. However, the homeowner must submit written notice during
the one-year period following the close of escrow, or the date of occupancy, whichever occurs first.
Certain items such as air conditioners, furnaces, kitchen appliances, plumbing fixtures and floor
coverings are covered by a manufacturer’s warranty for a specified period of time. Initial start-up of
heating and air conditioning equipment must be performed by our Subcontractor or the appropriate
utility company. Please see the Subcontractor list provided in this manual.
When calling the subcontractors for service work, please give your name, phone number, subdivision
name, street number and the nature of the problem. It would be helpful to send us a copy of your
service request, so we may follow up on requests made directly to the subcontractor service calls due
to improper operation or maintenance of times, such as appliances, heating and cooling equipment,
or plumbing fixtures will be charged by the responding subcontractor to the homeowner at normal
rates.