User Manual

User Manual
User Manual
User Manual
6
The Crane Standard - User Manual
7
Example:
NOTE: Ignoring either of these cautions will void the warranty and could
result in damage to The Crane Standard or gear.
Under CAUTION: headings, you will be alerted to potentially hazardous conditions which,
if ignored or mishandled, could result in damage to the equipment, or your Crane Stand.
Example:
CAUTION: NEVER attempt to adjust any component position without first
releasing the push-pin locking mechanism as mentioned in the Features
portion of this document.
1.5 30 Day Satisfaction Guarantee
Replace with the new Lever Assembly. If for any reason you are not happy with The Crane
Standard within 30 days of your purchase, you may return it for a full refund.
Note: The refund does not include any additional shipping cost incurred
nor does it cover any return shipping fees.
Note: If The Crane Standard is returned with significant damage including
scratches, galled parts, nicks, dings, dents, or otherwise uses condition,
there will be a re-stock fee applied. If the stand is not is acceptable usable
condition, there will not be a refund applied and the unit will be sent back
to the customer shipping collect.
1.6 The Crane Standard Contact Information
Email: [e-mail]
Website: www.thecranestand.com
1.866.581.4522 phone/fax
1.7 Hours of Operation
In order to provide superior customer service, The Crane Stand is open for all
callers between the hours of 9am and 5pm PST.
1.8 Parts Ordering Procedure
You can order new equipment, accessories, and/or replacement parts directly through Crane Hardware
Customer Service, or an authorized Crane Stand Dealer. You can order directly by mail, telephone, or fax.
Refer to TCS Contact Information above for address, telephone, and fax numbers. When ordering, please
provide the following information:
Your name
Company name
Telephone number
Fax number
E-mail address
Shipping address
Billing address (if different from shipping address)
Names, part numbers, and quantities of items being
Ordered
Credit card number and expiration date, or other
Payment information
Preferred method of shipment
Information on whether the items are required on a normal or urgent basis
1.9 Returning The Crane Standard for Repairs
1.9.1 RMA Numbers
If your stand should require return to Crane Hardware for repairs, discuss the problem with one of our
Customer Service Representatives. Obtain an RMA number (Return Merchandise Authorization) from them
before shipping the unit back. Note: Merchandise returned without an RMA number will not be accepted.
Ship documentation with the table including:
• Destination
• RMA Number
• Your name, company and address
• Your telephone number
• A description of the reason for returning the table