Specifications

8
TROUBLE SHOOTING
DO NOT attempt to repair the motor or nebulizer yourself. If the humidifier
continues to not operate please contact Crane Customer Care: 888-599-0992 or
[e-mail].
Problem
Solution
Humidifier power
indicator light is staying
red and not turning
green:
 Ensure that the water tank cap is secured properly to
water tank.
 Empty out water in water basin. Place filled water tank
onto empty water basin.
 Clean Water Level Sensor. To clean the water level
sensor, unscrew or snap off (depending on style) the
plastic cap from the pin. Remove the water level sensor
float and clean by wiping the parts with a soft, damp
cloth. Replace the parts by first putting the water float
onto the pin and replacing the plastic cap on pin.
If humidifier does not
have any power:
 Ensure unit is properly plugged into a power outlet.
 Check that the Control Knob is turned to the ON position.
 If Power Indicator Light does not come on, contact Crane
Customer Care.
If there is a strange
odor:
 Clean the Water Tank with the water and vinegar solution
and rinse with clean water.
 Leave the empty Water Tank open for some time
(without the Water Tank Cap attached) in a cool place.
The power indicator light
is green, but there is no
mist being emitted:
 Check that there is water in the Water Tank.
 Make sure that nothing is blocking the Mist Lid.
 Check that the Fan Vent on the bottom of the humidifier
is not blocked.
 Empty and rinse the Water Basin with cool tap water.
 Check for possible mineral deposits on the Water Level
Sensor and Nebulizer.
White dust appears and
settles outside the
humidifier:
 Area tap water may have too many minerals. Change to
filtered or distilled water or purchase a Crane
demineralization filter cartridge (www.crane-usa.com).
Product Support: Contact Crane at 888-599-0992
Sales Inquiries: Contact Sylvane at 800-934-9194 or visit sylvane.com