Use and Care Manual

8
CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: [e-mail]
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the air purifier yourself.
If the air purifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
Purifier does not operate
 Make sure the intake grill, rear door, is locked into
place. Ensure the bottom tab is engaged in slot
before shutting the grill. There is an automatic safety
shut-off switch if the intake grill door is not shut
completely
 Make sure the air purifier control knob is at LOW, MED
or HIGH
 Make sure the power cord is plugged into power
outlet
 If the above solutions do not work, please contact
Crane Customer Care
The air flow is reduced
 Make sure the intake and outlet grills are not blocked
or covered
 If the above solution does not work, please contact
Crane Customer Care
Blue indicator light does
not illuminate
 Move the purifier to a dark room to double check the
light is not illuminating. If a faint blue illumination is not
visible, the UV bulb may be burned out. Please refer
to UV Light Replacement in this manual
 Check to see if the fan is running. The UV Light will not
illuminate unless the fan is on
NOTE: Spare Parts can be purchased online at www.crane-usa.com