Use and Care Manual

9
CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: [e-mail]
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
Humidifier does not
operate
 Make sure the power cable is plugged into the outlet
and humidifier base correctly.
 If power indicator light does not come on, contact
customer care.
The Digital Display is on,
but there is no mist
 Unplug / re-plug into the power source.
 Make sure there is water in the tank
 Too much water in the base. Empty base and let tank
refill the base properly.
 Check for possible mineral deposits on the nebulizer.
 Make sure nothing is blocking the mist output slow or
the fan vent.
If there is a strange odor
 Clean the Water Tank with the water and vinegar
solution and rinse with clean water.
 Leave the empty Water Tank open for 12 hours
(without the Water Tank Cap attached) in a cool
place.
The tank is filled, but the
red light remains on
 Dump the water from the tank and the base.
 Check to make sure the water level sensor is clean
and the float is moving freely.
 (see cleaning instructions on page 8)
White dust appears and
settles outside the
humidifier
 Area tap water may have too many minerals.
Change to filtered or distilled water.
NOTE: Spare Parts can also be purchased online at www.crane-usa.com