User manual

Table Of Contents
<8> Contacting McLane
This option displays McLane contact information and includes the software version and
serial number of your MMP.
McLane Research Laboratories, Inc.
Falmouth Technology Park
121 Bernard E. Saint Jean Drive
East Falmouth, MA 02536, USA
Tel: (508) 495-4000
Fax: (508) 495-3333
Email: mcLane@mcLanelabs.com
WWW: http://www.mcLanelabs.com
Software version: mmp-3_12.c
Compiled: May 2004 15:21:58
Profiler S/N: ML12211-01C
Figure G-69: McLane Contact Information
Technical Support
You can contact McLane technical support via telephone or email with any questions
about system behavior. To assist us in answering your question, it is helpful if you can provide
the following:
Your software version and MMP serial number.
A description of what you observed.
A text file of the system problem created using the Crosscut file capture utility.
<W> Watchdog Initialization
If the automatic watchdog initialization fails during the power-up sequence, the system
instructs you to select this hidden option from the Main Menu. Typing ‘W’ or ‘w’ commands the
system to re-initialize the watchdog, provides a prompt to reset the RTC, and synchronizes the
WDC.
The MMP cannot be deployed if the watchdog is not functioning properly and
communicating cleanly with the system. Therefore, the system locks out all watchdog operations
(automatic and operator initiated, including deploying the profiler), until the watchdog is
successfully initialized.
G-70