Troubleshooting Guide

ManualsBrandsCREASEE Manuals3D PrintersDIY 3D Printer, Upgraded Silent Motherboard, Meanwell Power Supply, High Precision with Carborundum Glass Bed, Resume Printing,CS20 Black(220X220X250MM)

Common Hardware Failures

Version 2020.08.10

Dear Consumers:

If your printer is not working properly, please follow the steps below:

1.Check all wiring to make sure the line is connected properly.

2.If the device still does not work, please refer to this service manual

according to the fault content.

3.If this service manual can not solve your problem, please contact the

after-sales personnel and describe the problem you meeting.

Content

1.Nozzles and Extruders ............................................................................2

2.The Stepper Motor...................................................................................3

3.The printing Platform..............................................................................4

4.Data Reading...........................................................................................5

5.Printer Host (only professional after-sales personnel )...........................5

6.Other Problems........................................................................................6

7.Parts are damaged, sent wrong, or missing.............................................6

Summary of content (10 pages)

PAGE 1
7.Parts are damaged, sent wrong, or missing.............................................6 6.Other Problems........................................................................................6 5.Printer Host (only professional after-sales personnel )...........................5 4.Data Reading...........................................................................................5 3.The printing Platform..............................................................................4 2.
PAGE 2
1.Nozzles and Extruders 1.1 Printer nozzle can not be heated 1.1.1 Check all the contacts of the heating tube to ensure that the circuit is connected properly and debug the contacts between the heating tube and the cable. 1.1.2 If the problem cannot be solved, please contact the after-sales personnel. 1.2 The screen shows that the nozzle temperature is negative/0/ error, do not working after waiting for the file to open. 1.2.
PAGE 3
contact the after-sales personnel. 1.3.4 If the X motor cannot work after changing the line and confirm that the line is normal, apply for replacement of the main board. For specific replacement method, you can contact the after-sales personnel. 1.4 The extrusion motor is working, but the feed wheel does not work. 1.4.1 The feed wheel is not locked, and the set screw of the feed wheel is locked. Be careful to lock on the plane of the D-axis.
PAGE 4
contact the after-sales personnel to apply for one new nozzle. 1.6 Nozzle fan does not work, noise, or abnormal noise 1.6.1 If the nozzle fan does not work, noise, or abnormal noise when the nozzle is working, please check if there is any debris in the fan. If no, please contact the after-sales personnel to apply for replacement of the fan. 2.The Stepper Motor 2.1 Motor pause，abnormal sound, reverse, or does not work 2.1.1 Make sure that the limit switch is not pressed and is open.
PAGE 5
method. If it is not normal, Please apply for one new limit switch, you can contact the after-sales personnel to ask how to replace the limit switch. 2.3 The motor move beyond the range of the printing platform 2.3.1 Check if the printer model is set properly when slicing. 2.3.2 Check if the size of model is over the printing size. 2.4 When the Z-axis motor moves, the Z-axis rod is not coaxial, and the motor cannot be lowered to the lowest point. 2.4.
PAGE 6
then apply for new heat-bed, the specific replacement method, you can contact the after-sales personnel. 3.2.3 If the hot bed can be heated and the temperature shows negative value/0/ error, then apply for replacement of the thermistor, the specific replacement method, you can contact the after-sales personnel. 3.3 Platform can not be leveled 3.3.1 Confirm that there is no any debris between the aluminum plate and the glass. 3.3.2 Tighten all nuts and level again. 3.3.
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4.2.2 Reloading the storage Card 4.2.3 Refresh the storage card. 4.2.4 Wipe the metal contacts with an eraser. 4.2.5 If the computer can read the storage card normally, apply for replacement of the motherboard. For specific replacement methods, contact the after-sales personnel. 4.3 USB data cable does not work 4.3.1 Retry after re-installing the motherboard driver 4.3.2 Replacing the normal working computer and retrying 4.3.
PAGE 8
(110V/220V). 5.3.2 Check if the cable is normal. 5.3.3 Submit to the after-sales maintenance personnel for inspection. 6. Other Problems 6.1 Model is dislocation 6.1.1 Replace the model to eliminate the impact of the model itself 6.1.2 Check the speed of the slice setting, it is recommended to use a print speed of 50mm/s. 6.1.3 Try to move the model location to see if it can solve such problems 6.1.4 Check the motor whether the fixing screw of the synchronous wheel is loose. 6.1.
PAGE 9
is concave, bent, the hole is wrong, etc. Please contact the after-sales personnel to apply for replacement. 6.3 Cable problem 6.3.1 If the cable or terminal is broken, the machine will not work properly. Please contact the after-sales personnel to apply for replacement. 6.4 Problem not yet listed 6.4.1 If other problems have not been listed, please contact the after-sales personnel for fixing. 7. Parts are damaged, sent wrong, or missing 7.1.
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or e-mail on Monday to Saturday. If you contact us during non-working hours, we will respond to you as soon as possible during the working hours. We are extremely sorry if it is inconvenient. Address: 3F, Block 1, NO.10 Hupan Street, Tangxia Town, Dongguan City, Guangdong, China, 527710 Official Website: www.creasee.com Tel: 400 686 7680 E-mail: creasee.andy@creasee.