User's Manual

This section provides solutions to problems you may encounter during installation or normal use. This
includes:
 Problems with Multiple Audio Devices
 Problems with Sound
 Problems with Sound and CD-ROMs
 Problems with Wireless Features
If you have a technical problem with this product, you can consult our selfhelp tool "Knowledge Base" for
online troubleshooting and solutions. Visit www.soundblaster.com/support.
Problems with Multiple Audio Devices
The onboard audio chipset seems to be in conflict with Sound Blaster X-Fi Notebook.
Disable your notebook's onboard audio chipset. See your notebook's motherboard documentation for
details.
Problems with Sound
No sound from the headphones.
Check the following:
 The headphones are connected to the Headphone jack.
 In the Speakers tab of Audio Console, the Headphones option is selected in the
Speaker/Headphone Selection box.
OR
In the speakers and headphone selection of Entertainment Mode, the Headphones option is
selected.
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
 The speakers' volume control knob, if any, is set at mid-range. Adjust the volume mixer settings in
Entertainment Mode, if necessary.
 The powered speakers or external amplifier are connected to the card's Headphone jack.
 There is no hardware conflict between the card and a peripheral device.
 The speakers and headphone selection in Entertainment Mode corresponds to your speaker or
headphone configuration.
Problems with Sound and CD-ROMs
No audio output when playing audio CDs.
To solve this problem:
Enable digital CD playback (for Windows XP only):
1. Click Start Settings Control Panel or Start Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Hardware tab.
4. Click the Device Manager button.
5. Double-click the DVD/CD-ROM drives icon.
Your computer drives appear.
6. Right-click the disk drive icon. A menu appears.
7. Click Properties.
8. In the Digital CD Playback box of the next dialog box, click the Enable digital CD audio for this
CD-ROM device check box to select it.
Notes
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How to use this manual
17/4/2008
file://C:\Users\Lee Fong\AppData\Local\Temp\~hhC3B1.htm