Installation Guide

4. Manually bloom grass blades so that the blades stand erect. Use a “shag” carpet rake or a broom with synthetic bristles. DO NOT USE WIRE OR METAL BRUSH
TOOLS, as they will damage the blades and lead to fraying and breakage.
CARE AND MAINTENANCE:
• Remove debris: Overhanging trees and general use can cause debris to land on your newly installed lawn. It is recommended to spray down the artificial lawn
once a month to remove dust and debris. Large debris can be regularly using a brush or your hand. Do not use wire or metal brush tools to remove debris from
your lawn. Brushing the lawn will also help keep the blades upright. Organic debris should not be left to build-up as this can cause weeds to grow.
• Remove stains: Most stains will be rinsed away with water.
• Do not drive vehicles on top of Creative Surfaces
TM
Artificial Grass.
• Do not spray chemicals, herbicides, or pesticides on your artificial lawn.
• Do not walk on artificial grass with athletic cleats.
• Artificial grass can be damaged by gum or burned by cigarettes.
• If your artificial grass is exposed to animal waste or urine, immediately remove the waste and rinse the area thoroughly with water.
WARRANTY:
Creative Surfaces
TM
Artificial Grass is covered by a 10 year warranty against colour fade in excess of 15% scale of the original product to the original purchaser.
The following conditions apply to the warranty and may void the warranty if not followed correctly:
• The artificial grass must be installed according to the instructions provided by the manufacturer. The owner must follow the care and maintenance guidelines.
• If filing a warranty claim it must be submitted within 30 days of the discovery of fading or manufacturer’s defect.
• Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
• The manufacturer reserves the right to designate a representative to inspect the artificial grass in question and remove samples for analysis.
• The warranty includes the replacement material, excludes labor cost and any other secondary costs.
• The warranty applies only to the original purchaser and is non-transferable.
• The warranty only covers artificial grass applied appropriately in a residential environment. Creative Surfaces
TM
Artificial Grass is not suitable for athletic or sport
applications.
WARRANTY EXCLUSIONS
The warranty does not cover any damages or defects caused by:
• Improper installation, care, or maintenance.
• Failure of the aggregate base system or the infill system.
• Issues related to the application of adhesives or joining systems.
• Changes resulting from the application of sand or infill, trapped dirt, matted yarns, and compression.
• Burns, cuts, accidents, vandalism, abuse, negligence, or neglect.
• Drainage defects or deficiency on the sub-base and/or its surrounding area.
• Wear or abrasions caused by inadequate sub-base.
• Use of improper footwear.
• Application of improper cleaning materials.
• Use of cleaning chemicals, herbicides, or pesticides.
• Force majeure or natural disaster.
For questions regarding installation, please contact our technical support by email at [e-mail] or by telephone at 1-800-561-9737. For customer
service, please contact us by email at [e-mail] or visit us at www.creativesurfaces.ca.