User Guide

Troubleshooting and Support
This section provides solutions to problems you may encounter during installation or normal use.
No sound from the headphones.
Check the following:
l The headphones are connected to the Headphone jack.
l Ensure the Sound Blaster E1 is turned on.
l Ensure the volume control of the Sound Blaster E1 is not at minimum level.
l Ensure the volume on your connected device or the media player is not muted.
No audio output when playing digital files such as WAV, MIDI files or AVI clips.
Check the following:
l The volume control is set at mid-range. Adjust the volume mixer settings in Sound Blaster E-Series
Control Panel, if necessary.
l The powered speakers or external amplifier are connected to the Headphone/Line Out jack.
No audio can be recorded from the built-in microphone.
Do the following:
i. Navigate to Windows Control Panel > Sound > Recording tab.
ii. Select Sound Blaster E1 (Microphone) as the default recording device.
iii. In the Mixer selection of Sound Blaster E-Series Control Panel, unmute the Microphone from
Recording option.
No audio can be recorded from the source connected to Mic In jack.
Do the following:
i. Navigate to Windows Control Panel > Sound > Recording tab.
ii. Select Sound Blaster E1 (Microphone) as the default recording device.
iii. In the Advanced Features selection of Sound Blaster E-Series Control Panel, select Microphone.
iv. In the Mixer selection of Sound Blaster E-Series Control Panel, unmute the Microphone from
Recording option.
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