User’s Manual Creative Modem Blaster V.92 PCI DI5631 Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.
Contents Introduction Before You Begin......................................................................................................................v Recording Model and Serial Numbers ........................................................................v Checking System Requirements.................................................................................vi Document Conventions .............................................................................................
3 Installing and Testing Modem Drivers Installing Modem Drivers in Windows 95........................................................................... 3-2 Testing Modem Drivers in Windows 95 .............................................................................. 3-5 Installing Modem Drivers in Windows 98/98 SE................................................................ 3-6 Testing Modem Drivers in Windows 98/98SE....................................................................
QuickConnect............................................................................................... 5-2 Modem-On-Hold.......................................................................................... 5-3 PCM Upstream............................................................................................. 5-3 V.44 Data Compression................................................................................ 5-3 Appendixes A General Specifications Plug and Play.........................
Introduction Before You Begin This section provides information you should know about before using this manual. ❑ Recording Model and Serial Numbers ❑ Checking System Requirements ❑ Document Conventions Recording Model and Serial Numbers Your modem card has a model number and a serial number. After removing the modem card from its packaging, write down its model and serial numbers for future reference. You will need to quote these numbers when contacting our Technical Support office.
Checking System Requirements • Some supplied software will run only in Windows 95/98/98SE. Refer to the readme file in the Installation CD for more information. • Modem Blaster must be connected to an analog telephone line, also called a POTS (Plain Old Telephone Service) line. The following are the minimum system requirements: ❑ Available PCI 2.
Document Conventions This manual uses the following conventions to help you locate and identify the information that you need. Table i: Document conventions Text Element Use This notepad icon indicates information that is of particular importance and should be considered before continuing. The alarm clock designates a caution or warning that can help you avoid situations involving risk.
1 About Your Modem This chapter helps you locate and identify the components of your modem card. Jacks Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other devices to your card. Jacks are found exclusively on the rear panel of your modem card. Rear panel Place the modem card in front of you as you go through this chapter. This will help you identify the various components found on your modem card.
Connectors and Settings The TAD connector on your modem card can be seen in Figure 1-2. TAD Figure 1-2: TAD connector on your modem card. TAD (Telephone Answering Device) Connector Many audio cards support a TAD connection from the modem card to the audio card. If your audio card supports this feature, you can connect the supplied 4-pin cable from the TAD connector on your modem card to your audio card.
TAD Pin Definition The following table shows you the various TAD pin definitions.
Setting Up Your Modem 2 This chapter guides you through the process of installing your modem. It is organized as follows: ❑ Installing the Modem ❑ Notes on Telephone Lines ❑ Connecting to Audio Card Installing the Modem To use the TAD connector on your modem card, go to the section “Connecting to Audio Card” on page 2-3. 1. 2. 3. 4. 5. Turn off your system and all peripheral devices. Unplug the power cord from the wall outlet.
Notes on Telephone Lines Before using the modem, you need to connect your telephone line and telephone to the modem card. To ensure that the modem works properly, know that: ❑ Your modem cannot be used on “party lines”, nor can it be used on toll or coinoperated lines. Contact your local telephone company for help if you are not sure about the suitability of your telephone line. ❑ This modem is intended for use on an analog telephone line, also called a POTS (Plain Old Telephone Service) line.
3. Connect the telephone cable from the telephone to the Phone jack of the modem. 4. Connect one end of the telephone cable (provided) to the wall outlet and the other end to the Telephone Line jack of the modem. To telephone line wall outlet Telephone cable provided Telephone Line jack Phone jack Modem card Telephone Figure 2-1: Connecting the telephone line and telephone to your modem. Connecting to Audio Card You can connect your modem card to your audio card using the supplied 4-pin cable.
Correct TAD Cable Orientation The 4-pin TAD connector may look like audio card. or When connecting the supplied 4-pin cable, be sure that the cable heads are properly oriented in relation to the TAD connectors on the modem and audio cards, as shown in Figure 2-2. TAD connector on your Cable Head Audio Card TAD connector TAD connector Modem Card Figure 2-2: Correct TAD cable orientation.
Installing and Testing Modem Drivers 3 This chapter is organized as follows: ❑ Installing Modem Drivers in Windows 95 ❑ Testing Modem Drivers in Windows 95 ❑ Installing Modem Drivers in Windows 98/98 SE ❑ Testing Modem Drivers in Windows 98/98SE ❑ Installing Modem Drivers in Windows NT 4.0 ❑ Testing Modem Drivers in Windows NT 4.
Installing Modem Drivers in Windows 95 1. Turn on your computer to allow the operating system to detect the modem. 2. When the dialog box similar to Figure 3-1 appears, insert the Installation CD into your CDROM drive and then click the Next button. Figure 3-1 3. When the dialog box similar to Figure 3-2 appears, click the Other Locations button.
4. When the dialog box similar to Figure 3-3 appears, click the Browse button and locate the driver files in E:\Drivers\Win95 (where E: represents your CD-ROM drive). 5. Click the OK button. Figure 3-3 6. When the dialog box similar to Figure 3-4 appears, click the Finish button.
7. When the dialog box similar to Figure 3-5 appears, click the OK button. Figure 3-5 8. When the dialog box similar to Figure 3-6 appears, click the Browse button and locate the driver files in E:\Drivers\Win95 (where E: represents your CD-ROM drive). 9. Click the OK button to complete the installation.
Testing Modem Drivers in Windows 95 1. Click Start -> Settings -> Control Panel. 2. Double-click the Modems icon. The Modems Properties dialog box similar to Figure 3-7 appears. 3. Click the Diagnostics tab. 4. Select the COM port that has been assigned to your modem. 5. Click the More Info button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device.
Installing Modem Drivers in Windows 98/98 SE 1. Turn on your computer to allow the operating system to detect the modem. 2. When the dialog box similar to Figure 3-8 appears, insert the Installation CD into your CDROM drive and then click the Cancel button. 3. Click Start -> Run. 4. Click the Browse button and locate the setup file in E:\Drivers\Win98\HXFSetup.exe (where E: represents your CD-ROM drive). 5. Click the OK button to complete the installation.
Testing Modem Drivers in Windows 98/98SE 1. Click Start -> Settings -> Control Panel. . 2. Double-click the Modems icon. The Modems Properties dialog box similar to Figure 3-9 appears. 3. Click the Diagnostics tab. 4. Select the COM port that has been assigned to your modem. 5. Click the More Info button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device.
Installing Modem Drivers in Windows NT 4.0 1. Turn on your computer system. 2. Insert the Installation CD into the CD-ROM drive. 3. Start Windows Explorer and locate the driver files in E:\Drivers\WinNT (where E: represents your CD-ROM drive). 4. Double-click the setup.exe file. 5. When the dialog box similar to Figure 3-10 appears, click the Next button. Figure 3-10 6. When the dialog box similar to Figure 3-11 appears, click the Next button.
7. When the dialog box similar to Figure 3-12 appears, click the Finish button to complete the installation.
Testing Modem Drivers in Windows NT 4.0 1. Click Start -> Settings -> Control Panel. 2. Double-click the Modems icon. The Modems Properties dialog box similar to Figure 3-13 appears. 3. If Creative Modem Blaster V.92 PCI DI5631 is listed, the installation is successful.
Installing Modem Drivers in Windows 2000 1. Turn on your computer to allow the operating system to detect the modem. 2. When the Found New Hardware Wizard dialog box similar to Figure 3-14 appears, insert the Installation CD into your CD-ROM drive and click the Cancel button. 3. Click Start -> Run. 4. Click the Browse button to locate the setup file in E:\Drivers\Win2K\HXFSetup.exe (where E: represents your CD-ROM Drive), and then click the OK button. 5.
6. When the dialog box similar to Figure 3-16 appears, click the Yes button to complete the installation.
Testing Modem Drivers in Windows 2000 1. Click Start -> Settings -> Control Panel. 2. Double-click the Phone and Modems icon. The Phone and Modems Options dialog box appears. 3. Click the Modem tab. 4. Select Creative Modem Blaster V.92 PCI DI5631, and then click the Properties button. 5. In the Creative Modem Blaster V.92 PCI DI5631 Properties dialog box similar to Figure 3-17, click the Diagnostics tab. 6. Click the Query Modem button to display the response status of your modem.
Installing Modem Drivers in Windows Me 1. Turn on your computer to allow the operating system to detect the modem. 2. Insert the Installation CD into your CD-ROM drive 3. When the Add New Hardware Wizard dialog box similar to Figure 3-18 appears, click the Cancel button. 4. Click Start -> Run. 5. Click the Browse button to locate the setup file in E:\Drivers\WinMe\HXFSetup.exe (where E: represents your CD-ROM drive). 6. Click the OK button to complete the installation.
Testing Modem Drivers in Windows Me 1. Click Start -> Settings -> Control Panel. 2. Double-click the Modems icon 3. When the Modems Properties dialog box similar to Figure 3-19 appears, click the Diagnostics tab. 4. Click the COM port that has been assigned to your modem. 5. Click the More Info button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device.
Installing Modem Drivers in Windows XP At the time of this product's release, Microsoft strongly encouraged companies to submit their hardware solutions for certification. If a hardware device driver is not submitted, or does not qualify, for Microsoft certification, a warning message similar to Figure 3-20 appears. You may see this message when installing this driver. If you do, you may choose to click the Continue Anyway button.
6. When the dialog box similar to Figure 3-22 appears, click the Don’t search. I will choose the driver to install option, and then click the Next button. Figure 3-22 7. When the dialog box similar to Figure 3-23 appears, click the Show compatible hardware option. 8. In the Models box, click Creative Modem Blaster V.92 PCI DI5631, and then click the Next button.
9. When the dialog box similar to Figure 3-24 appears, click the Continue Anyway button. Figure 3-24 10. When the dialog box similar to Figure 3-25 appears, click the Finish button to complete the installation.
Testing Modem Drivers in Windows XP 1. Click Start -> Settings -> Control Panel. 2. Double-click the Phone and Modems icon. The Phone and Modems Options dialog box appears. 3. Click the Modem tab. 4. Select your Creative Modem Blaster V.92 PCI DI5631, and then click the Properties button. 5. In the Creative Modem Blaster V.92 PCI DI5631 Properties dialog box similar to Figure 3-26, click the Diagnostics tab. 6. Click the Query Modem button to display the response status of your modem.
Uninstalling Modem Drivers 4 This chapter is organized as follows: ❑ Uninstalling Modem Drivers in Windows 95 ❑ Uninstalling Modem Drivers in Windows 98/98SE ❑ Uninstalling Modem Drivers in Windows NT 4.
Uninstalling Modem Drivers in Windows 95 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. The Add/Remove Programs Properties dialog box similar to Figure 4-1 appears. 3. Click the Install/Uninstall tab. 4. Click Creative Modem Blaster V.92 PCI DI5631 from the list, and then click the Add/Remove button. 5. When Windows prompts you with Are you sure you want to remove ‘Creative Modem Blaster V.92 PCI DI5631’ and all of its components?, click the Yes button. 6.
Uninstalling Modem Drivers in Windows 98/98SE 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. The Add/Remove Programs Properties dialog box similar to Figure 4-2 appears. 3. Click the Install/Uninstall tab. 4. Click Creative Modem Blaster V.92 PCI DI5631 from the list, and then click the Add/Remove button. 5.
Uninstalling Modem Drivers in Windows NT 4.0 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. The Add/Remove Programs Properties dialog box similar to Figure 4-3 appears. 3. Click the Install/Uninstall tab. 4. Select Creative Modem Blaster V.92 PCI DI5631 from the list, and then click the Add/ Remove button. Figure 4-3 5. When the dialog box similar to Figure 4-4 appears, click the Next button.
6. When the dialog box similar to Figure 4-5 appears, click the Finish button. 7. When prompted, restart your computer and remove the modem card from your system.
Uninstalling the Modem Drivers in Windows 2000 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. 3. In the Add/Remove Programs dialog box similar to Figure 4-6, click Creative Modem Blaster V.92 PCI DI5631, and then click the Change/Remove button to complete the installation. 4. Turn off your computer and remove the modem card from your system.
Uninstalling Modem Drivers in Windows Me 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. The Add/Remove Programs Properties dialog box similar to Figure 4-7 appears. 3. Click the Install/Uninstall tab. 4. Click Creative Modem Blaster V.92 PCI DI5631 from the list, and then click the Add/Remove button. 5. Turn off your computer and remove the modem card from your system.
Uninstalling Modem Drivers in Windows XP 1. Click Start -> Settings -> Control Panel. 2. Click the Add/Remove Programs icon. 3. In the Add/Remove Programs dialog box similar to Figure 4-8, click Creative Modem Blaster V.92 PCI DI5631, and then click the Change/Remove button. 4. Turn off your computer and remove the modem card from your system.
Modem Features 5 Modem Blaster allows you to fax documents, transfer data and access online information easily from your computer. Some features of your Modem Blaster are: Plug and Play This feature allows you to install your Modem Blaster easily, as the device is automatically configured. Faxes You can use your Modem Blaster to send and receive fax documents. You can also configure the modem to serve as a fax-on-demand system by using the software provided.
Answering Machine Modem Blaster functions as an answering machine with multiple mail boxes. Remote users can leave messages in your mail box, and you can play back these messages at any time. Modem Blaster even pages you to notify you of new messages! Caller ID Modem Blaster displays phone numbers of calling parties if your phone is Caller-ID enabled. Video Conferencing Your Modem Blaster comes complete with V.92 standard support, for use with H.32x video conferencing systems.
Modem-On-Hold This feature allows you to answer an incoming call even when you are surfing the Internet. Check with your local Internet Service Provider on whether this feature is supported in your area. PCM Upstream This feature enhances your Modem Blaster’s data upload speed from 33.6 Kbps to a maximum of 48 Kbps. V.44 Data Compression Your Modem Blaster incorporates the new V.92 standard. This new standard offers V.
A General Specifications This appendix lists the general specifications of your modem. Plug and Play ❑ PCI specification compliant. ❑ Plug and Play resources. Table A-1: Plug and Play Resource Information.
Table A-1: Plug and Play Resource Information. Dependent functions Choice 5 Free-For-All Data Features Due to line conditions and FCC regulations, your data rate may be lower than that shown on this page. Current FCC regulations limit download to 53 Kbps max. Resource Information I/O Port: 2A0 to 2A7, 2A8 to 2AF, ... 2D8 to 2DF IRQ: 3, 4, 5, 7, 9, 10, 11 or 15 ❑ Integrated data, fax, and voice mail modem.
Fax Features ❑ Supports Class 1 fax commands. ❑ Fax speeds up to 14,400 bps for send and receive. ❑ Compatibility with the following fax modem transmission standards: • V.17 (14400 bps) • V.21 Channel 2 (300 bps) • V.27ter (7200 bps) • V.29 (9600 bps) Voice and Speakerphone Features ❑ Record and play voice messages. ❑ Multiple mailboxes using included communications software. ❑ High performance speakerphone. Video Conferencing Support ❑ Supports V.
B Troubleshooting and FAQs This appendix provides tips and solutions for resolving some of the problems you might encounter with Modem Blaster V.92 PCI DI5631 either during installation or normal use. It also answers some frequently asked questions (FAQs) about Modem Blaster V.92 PCI DI5631. Problems With Your Modem The modem fails to accept commands to dial or answer a call. Cause There may be an improper telephone line connection.
The modem cannot connect to the Internet at 56,000 bps. Cause This may be due to line conditions in your area. Due to FCC regulations and/or line conditions, it is not always possible to achieve the maximum data rate. Solution Try moving the telephone line away from any power source, monitor, printer or any computer cable and remove other telephone equipment from the line. The modem or communications software fails to detect that the remote user has hung up.
Poor sound quality when using communications software. Cause Some 32-bit sound and communications software require a Unimodem V file. Windows 95 normally installs this file. However, in some installations, the file is missing. Solution Follow these steps to install the Unimodem V file: 1. Go to www.modemblaster.com. 2. Locate the Download Drivers section. 3. Select your region and operating system. 4. Download the Unimodem V file. 5. Start Windows Explorer. 6. Copy the file UNIMODV.
What initialization string should I use with AOL software? Solution The recommended initialization string is AT&F&C1&D2^M. Why do I get only a 28.8K connection speed on AOL? Solution Be sure that the access number you have selected in AOL is V90/Kflex and not V90/X2. Modem Blaster V.92 PCI DI5631 is a V.90/K56flex capable modem and works best with V90/Kflex access numbers. Where can I locate the AT Command set for Modem Blaster V.92 PCI DI5631? Solution The AT Command set, atcomm.
Where can I find the most up-to-date device drivers for Modem Blaster V.92 PCI DI5631? Solution Follow these steps to install the the latest device drivers: 1. Go to www.modemblaster.com. 2. Locate the Download Drivers section. 3. Select your region and operating system. 4. Download the driver file that you want. 5. Start Windows Explorer. 6. Copy the driver file to your Windows\System directory. 7. Locate and double-click the file EXE file to run it. 8. Restart your computer.
Resolving Hardware Conflicts Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O address, IRQ line or DMA channel. Resolving Conflicts in Windows 95/98/98 SE/ Me To resolve conflicts in Windows 95/98/98 SE/Me, change the resource settings of your modem or the conflicting peripheral device using Device Manager.
Resolving Conflicts in Windows 2000/XP To run Device Manager: 1. Click Start -> Settings -> Control Panel. 2. Click the System icon. The System Properties dialog box appears. 3. Click the Hardware tab. 4. Click the Device Manager button. 5. Double-click Modem. 6. Click the name of your modem. A menu appears. 7. Click the Properties option. 8. Click the Resources tab. 9. Click the Use Automatic Settings check box to select it.
Problems with installing Creative drivers A Hardware Installation error message appears on a Windows XP operating system when a driver is being installed. At the time of this product's release, Microsoft strongly encouraged companies to submit their hardware solutions for certification. If a hardware device driver is not submitted, or does not qualify, for Microsoft certification, a warning message similar to the one below appears. You may see this message when installing this driver or update.
C Service and Warranty Information Visit our online help website for help with installation, answers to frequently asked questions, or troubleshooting tips. Our website hold a wealth of information as well as up-to-the-minute software and driver upgrades. www.americas.creative.com/support Product Return To return a Creative product for a factory service, contact the Creative Technical Support office.
❑ For free repair or replacement, you must include a copy of a dated proof of purchase (store receipt), proving that the product is still under Warranty Creative may replace or repair the product with new or reconditioned parts, and the faulty parts or product will become the property of Creative.
Tech Support BEFORE YOU CONTACT US Please fill out the following information and be seated at your computer.
Warranty Information CREATIVE (“the manufacturer”) warrants that equipment furnished will be free from defects in material and workmanship for a period of one (1) year from the confirmed date of purchase of the product new from the retail location. Upon written notice of any such defect, the manufacturer will, at its option, repair or replace the defective item under the terms of this warranty, subject to the provisions and specific exclusions listed herein.
Creative Labs Inc. 1523 Cimarron Plaza Stillwater Oklahoma 74075. Creative Technology Ltd.
