User`s manual

Service and Warranty Information C-1

Service and Warranty Information

Visit our online help website for help with installation, answers to frequently asked questions,

or troubleshooting tips. Our website hold a wealth of information as well as up-to-the-minute

software and driver upgrades.

Product Return

To return a Creative product for a factory service, contact the Creative Technical Support

office. Once the staff has verified the product is defective, you will be given a Return

Merchandise Authorization (RMA) number.

NOTE:

Retain your purchase receipt, as well as all packaging and contents, until all product components

are functioning to your satisfaction. They are required in the unlikely event you need to return the

product to Creative.

When returning a product for factory service:

❑

Shipment to Creative is at your expense and you assume all risk. Ship the package through

a carrier that provides proof of delivery; insure the shipment at full product value.

❑

Place the RMA number on the outside of the package.

❑

Use proper materials for packing the product for shipment.