Operation Manual

Troubleshooting
This section provides solutions to problems you may encounter during installation or normal use. This
includes:
l Problems with Multiple Audio Devices
l Problems with Sound
If you have any other technical problems with this product, you can also consult our self-help tool
"Knowledge Base" for online troubleshooting and solutions. Visit www.soundblaster.com and select your
region.
Problems with Multiple Audio Devices
If there are other audio cards on the system.
You may have an existing audio device installed in your computer. The audio device may be an audio
card or an onboard audio chipset. Before you install your audio device, you are advised to disable or
completely uninstall and remove your existing audio device. Operating multiple audio devices in your
computer may introduce usability issues.
If the system has an onboard audio chipset.
Disable your computer's onboard audio chipset. Consult the documentation of your computer's
motherboard for details.
Problems with Sound
No sound from the headphones.
Check the following:
l The headphones are connected to the card's Headphone/Line Out 1 jack (Front L/R) or the front
panel headphone.
l To use the rear headphone, please ensure that the front panel headphone is unplugged. This is
because it will mute the rear headphone if the front panel headphone is plugged in.
l In the Speakers/Headphones tab of the Sound Blaster Audigy Fx Control Panel, the Headphones
option is selected.
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
l The speakers' volume control knob, if any, is set at mid-range. Adjust the volume in Mixer Settings
of the Sound Blaster Audigy Fx Control Panel, if necessary.
l The powered speakers or external amplifier are connected to the card's Line Out jacks.
l There is no hardware conflict between the card and a peripheral device. See Troubleshooting.
l The Speakers/Headphones Configuration settings in the Speakers/Headphones tab of the Sound
Blaster Audigy Fx Control Panel corresponds to your actual speaker or headphone configuration.
Troubleshooting 25