Technical Specifications
Hinged
Patio doors
CRESTLINE’S Lifetime Limited Warranty
Effective date August 1, 2014.
Subject to the conditions, exclusions and limitations that follow, the manufacturer of CRESTLINE products, (“CRESTLINE”) warrants CRESTLINE products
(Select 500™, Acclaim™, Elite Premium Clad, Elite Premium Primed, Select 500™ Replacement, and Elite Premium Replacement Windows and Doors)
to be free from defects in material and workmanship as noted below. All referenced times are in relation to date of purchase.
Innovations: Wood Shield™, Symmetry Balance System™, TriCore™ Frame Technology, EasyCare®, Zo-e-shield®
WARRANTY COVERAGE
Insulated Glass Hermetic Seal – Lifetime
CRESTLINEwarrantstheinsulatedglass,ifany,againstfailureofthehermeticseal.Duringthersttwenty
(20) years after the date of purchase, CRESTLINE’s obligations under this warranty shall be limited to, at
its option, repair or replacement of the insulated glass only (FOB the original point of delivery), or refund
of the original purchase price of the insulated glass. After twenty (20) years from the date of purchase,
CRESTLINE’s obligations under this warranty shall be limited to granting a prorated credit against the
then current list price of comparable new replacement insulated glass. Such credit shall be computed
on the basis of the number of years from the date of purchase as follows:
Years from Date of Purchase Amount of Credit
0 to 20 ................................................. 100%
21 to lifetime ...................................... 10%
Vinyl Clad Products - Lifetime
CRESTLINE warrants its vinyl exterior cladding, to be free from defects in material and workmanship
and to not rot, rust, crack, pit, corrode, peel, blister or flake. For any products or parts determined
by CRESTLINE to contain defects in material or workmanship, CRESTLINE will, at its option, repair the
product or parts at no charge, or provide replacements at no charge, or refund the original purchase
price of the product or part containing the defect. Decisions as to whether to repair, replace, or
refund shall be made by CRESTLINE, in its sole discretion.
Window and Patio Door Product – Twenty Years
CRESTLINE warrants that its products and insulated glass shall be free from defects in material or
workmanship for a period of TWENTY (20) YEARS unless specified below.
Should any CRESTLINE products or components of products be determined by CRESTLINE to contain
defects in material or workmanship within the applicable warranty period, CRESTLINE will, at its option,
repair the products or components at no charge, or provide replacement products or components
at no charge, or refund the original purchase price of the products containing the defective
components. Decisions as to whether to repair, replace or refund shall be made by CRESTLINE in its
sole discretion. Replacements will be the closes equivalent current product and may not exactly
match the original. Replacements will be delivered to the original point of purchase with no shipping
charges. If shipment direct to the consumer is requested, normal shipping and handling charges will
apply.
Wood Rot - Wood Shield Clad Wood Products – Thirty Years
Maintained primed /unprimed (unclad) wood products finished pursuant to installation instructions shall
be warranted against wood rot for a period of TEN (10) years. Mildew and other discoloration due to
condensation is not considered rot and not covered. Products in contact with the ground are not war-
ranted against wood rot.
Laminated Glass – Five Years
Laminated glass shall be free from defects in material and workmanship for a period of FIVE (5) years.
Decorative Glass – Five Years
Decorative glass shall be free from defects in material and workmanship for a period of FIVE (5) years.
Factory-Applied Interior Finishes – Five Years
Factory-applied interior finish or stain is warranted against peeling, checking, or cracking for FIVE (5)
years. Standard factory-applied primer is not a finish coat.
Hardware Finish – Ten Years
Corrosive-resistant finishes and seacoast hardware packages installed within one mile of a corrosive
environment shall be warranted for TEN (10) years unless marred or scratched. The above conditions/
exclusions apply.
Glass Stress Cracks – One Year
Glass shall be warranted against stress cracks for ONE (1) year.
Transferability – Ten Years
This warranty is transferable to subsequent owners. This transferred warranty is the lesser of TEN (10)
years or the period specified from the date of manufacture.
NON COVERAGE
• Normal wear and tear, weathering and natural variations in wood color or texture are considered
normal and not a product defect.
• Normal wear and tear of hardware and hardware finishes that can naturally occur (e.g. corrosion,
tarnishing) or damage at construction site.
• Products not installed pursuant to our installation instructions attached to each unit.
• Minor scratches, slight glass curvature or glass imperfections are natural variances in glazing and do
not impair structural integrity or significantly obscure normal vision.
• Repairs, refinishing or similar activities involved when skilled labor installs or replaces products.
• Condensation and any related water damage (such as mold or wood rot due to water or ice
build up), which occur as a result of humidity within the property or changes in the interior/exterior
temperatures, do not indicate a defect. Contact a heating/cooling specialist to assist.
• Products installed in a non-vertical position, discoloration of non-visible parts, or failures or operating
difficulties due to accident, acts of God, abuse, misuse, alteration, exposure to the elements,
improper or insufficient handling, storage, maintenance or service including, but not limited to,
obstruction of weep holes. Installation of units must be finished and operated in accordance with
our installation instructions attached to each unit.
• Failures or operating difficulties resulting from use of high-expansion foam insulation, incompatible
sealant, cleaning agent, or exposure to corrosive, unusual, harmful or aggressive substances,
acid rain, fumes or condensates, subjection to abnormal stress from localized application of heat,
excessive vibration or movement of buildings or foundations or to other abnormal physical stress or
use in high humidity areas.
• Products installed in buildings with cladding systems that do not allow for proper management/
drainage of moisture (e.g. EIFS or synthetic stucco without an engineered drainage system).
• Vinyl parts or weather strip that has non-factory-applied paint or stain voids the warranty of the
affected unit.
• Warpage or air/water infiltration on any swing door with a call-out height of greater than 6’10”
unless CRESTLINE’S multi-point lock system is used with the door.
• Any installations at an altitude over 3,500 feet above sea level unless capillary tubes have been
installed or a HIGH ALTITUDE GLASS PACKAGE is used, which provides limited coverage.
• Insulated True Divided Lite units.
• Products with wood surfaces that are not covered within thirty (30) days after purchase with a high-
quality top coat of paint, sealer or varnish. The top coat should be applied as recommended by
the paint manufacturer and it is the customer’s responsibility to properly care for and protect the
woodwork against moisture or excessive dryness.
• Products with factory-applied primer paint that are not covered with a finish coat within six (6)
months of unit installation.
• Products or components not provided by CRESTLINE including but not limited to hardware locksets,
strikes, or panning systems.
• CRESTLINE products that are stacked or mulled with products manufactured by others.
• Products with modifications (e.g. customer applied paint finishes, tints, films) or security systems
without prior approval.
ADDITIONALLY
• Insulated units with capillary tubes will not have inert gas fill.
• ADA-compliant sills or telescoping, pocket and bifold patio door systems are not designed nor are
they intended to manage moisture or water infiltration. The determination of proper building design
and moisture management (through an overhang or otherwise) is the responsibility of your building
designer, architect or contractor.
• Warping of a door shall not be deemed to be a product defect unless the warping is in the door
panel itself and then only if the warping is more than one quarter inch. The amount of warp shall
be determined by placing a taut wire or string or straightedge across the face of the installed door
panel thought to be concave and measuring the amount of warp at the point of the greatest
distance between the bottom of such wire, string or straightedge and the face of the door panel.
CRESTLINE may, at its option, defer action on a warping claim for a period of not more than ONE
(1) year from the date of the claim to permit the door panel to adjust to temperature and humidity
in its installed position.
• The performance of windows and doors may be affected by factors beyond CRESTLINE’S
control. Examples include handling and installation, construction details of the building, exposure
conditions, maintenance, normal wear and tear, and migration of inert gas. Structural or thermal
ratings are for comparison purposes only. While CRESTLINE products are manufactured to meet or
exceed published ratings, it is not possible to guarantee that they will meet or exceed those ratings
after they have been installed.
• CRESTLINE is not responsible for removing any defective products from the structure in which they
are installed, or for installing any replacement products or components provided by CRESTLINE
pursuant to this limited warranty, or for any painting, refinishing or other work necessary to complete
the installation of replacement products or components, all of which shall be the consumer’s
responsibility.
GENERAL PROVISIONS
Selection and purchase of CRESTLINE products which conform to all applicable building codes and
local ordinances is the sole responsibility of the architect, building contractor or homeowner. CRESTLINE
assumes no responsibility for compliance with local building codes or ordinances, or for calculation
and design of support mullions, structural support, or flashing required for installation. Consult with
your local building code officials and/or a qualified contractor, architect or engineer for specific
requirements.
THERE ARE NO OTHER EXPRESS WARRANTIES EXCEPT AS SET FORTH HEREIN. ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE PERIODS OF
COVERAGE OF THE EXPRESS WARRANTIES SET FORTH IN THIS LIMITED WARRANTY. CRESTLINE SHALL NOT
BE LIABLE FOR APPLICABLE TAXES OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, DAMAGE OR LOSS TO PERSONS OR OTHER PROPERTY.
Some states do not allow limitations on how long an implied warranty lasts, and some states do not
allow the exclusion or limitation of incidental or consequential damages, so these limitations and
exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state.
TO GET ASSISTANCE
For further information, or to make a claim under The CRESTLINE Limited Lifetime Warranty, please
contact the contractor who installed the product or the CRESTLINE retailer from whom the product was
purchasedorlloutanonlineserviceform.Tondyourclosestretailer,pleaseusethedealerlocatoron
the web site (www.Crestlinewindows.com).
Online service form: www.Crestlinewindows.com
Ifyoucannotndalocalretailer,youmaycontactusatthebelowlocation.
CRESTLINE WINDOWS AND DOORS
P.O. Box 309 Medford, WI 54451
800-826-5509
Please provide the following information:
a. Your name, address, daytime telephone number and e-mail address.
b. A description of the product for which the claim is being made.
c. Original proof of purchase (or approximate date if exact date is not known).
d. The name of the CRESTLINE retailer from whom the product was purchased (if known).
e. The nature of the product complaint.
f. The coded information on the spacer between the panes of glass.
In cases relating to hardware, the customer may be invoiced for the replacement hardware at the
list price and appropriate credit will be issued when the defective hardware has been returned to
CRESTLINE.
Supplying replacement products or parts shall not extend the time period of the warranty and the
replacement product or part shall be warranted only to the extent of the unexpired portion of the
warranty period on the originally purchased product or part.
NO DISTRIBUTOR, SALESPERSON, DEALER, RETAILER OR OTHER REPRESENTATIVE OF CRESTLINE PRODUCTS
HAS THE AUTHORITY TO ALTER OR CHANGE THESE WARRANTIES OR TO MAKE ANY OTHER WARRANTY
EITHER ORALLY OR IN WRITING.
Effective Date: August 1, 2014
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