Technical Specifications
Other Ways to Reduce Window Condensation
• Run a dehumidier, or turn off your home’s
humidier
• Use exhaust fans in areas with high humidity
such as bathrooms and laundry rooms
• Take shorter showers and install water-restricting
faucets
• Cover pots and pans while cooking to hold in
moisture, or use your microwave or slow cooker
to prepare meals
• Open your windows occasionally to vent moisture
• Open drapes and blinds to allow warm house
air to circulate against the windows
Window condensation will often appear temporarily as
moisture seeps out of a new home’s wood, plaster and
other building materials. This will generally pass after about
a month, or at the most, one heating season.
This same type of moisture can accumulate in a milder
form at the beginning of each heating season. During
the summer, your house absorbs moisture. After the rst
few weeks of heating, your home will “dry out” and you’ll
notice less condensation.
Concerned About Window Condensation?
Condensation on the glass of windows and patio doors is the common result of temperature variations between
a home’s interior and exterior, and the humidity levels within a home. Crestline’s warm edge spacer system is
one way to minimize those temperature variations.
Crestline’s HomeCare® Limited Warranty
Subject to the conditions, exclusions and limitations that follow,
the manufacturer of CRESTLINE products, (“CRESTLINE”) warrants
CRESTLINE products (Select™ 200, 250, 300 and Replacement
Windows and Doors) to be free from defects in material and
workmanship as noted below. All referenced times are in relation
to date of purchase. Warranty effective date November 1, 2013.
WARRANTY COVERAGE
Vinyl Products - Limited Lifetime
Crestline warrants its vinyl product line installed in single family
owner-occupied residences to be free from defects in material
and workmanship for the life of the product, except as delineated
in the specic limitations below.
Commercial – Ten Years
Crestline warrants its vinyl product line installed in other than an
owner-occupied residence to be free from defects in material and
workmanship for a period of ten (10) years, except as delineated
in the specic limitations below.
Painted Finishes on Vinyl – Ten Years
Crestline warrants that its factory-applied painted nishes will not
peel, blister, or ake for TEN (10) years. Factory-applied painted
nishes will not exhibit excessive color change for TEN (10) years.
Note: this coverage does not extend to discoloration, polish,
surface damage, or alteration caused by the use of natural
or chemical solvents or an environmental factor causing such
damage.
Fading or changing in color of the factory-applied painted nishes
is not a defect unless it exceeds ve (5) E units, calculated in
accordance with ASTM D2244, paragraph 6.2. Color change
shall be measured on an exposed colored surface that has been
cleaned of soils, and the corresponding values measured on the
original or unexposed colored surface. Fading or color changes
may not be uniform if the surfaces are not equally exposed to
the sun and elements. If the above ASTM standards change, the
standard in effect at the time of purchase applies. As an option to
replacement, we may choose to renish the product.
Laminated Glass – Five Years
Laminated glass, if any, shall be free from defects in material and
workmanship for a period of ve (5) years.
Blinds or Shades between the glass – Ten Years
Insulated glass units with blinds or shades, are warranted to be
free from defects in material and workmanship for a period of
ten (10) years.
Triple Glazed Glass Units – Twenty Y
e
ars
Triple glazed insulated glass units are warranted against failure of
the hermetic seal for a period of twenty (20) years.
Glass Stress Cracks - One Year
Stress Cracks are warranted for one (1) year.
Any products or parts of products determined by Crestline to
contain defects in material or workmanship, Crestline will, at
its option, repair the products or parts at no charge, provide
replacements at no charge, or refund the original price of the
defective part(s). Decisions as to whether to repair, replace, or
refund shall be made by Crestline in its sole discretion.
Transferability – Ten Years
This warranty is transferable to subsequent owners. This transferred
warranty is the lesser of ten (10) years or the period specied from
the date of purchase.
TO GET ASSISTANCE
For further information, or to make a claim under The CRESTLINE
Limited Lifetime Warranty, please contact the contractor who
installed the product or the CRESTLINE retailer from whom the
product was purchased or ll out an online service form. To nd
your closest retailer, please use the dealer locator on the web site
(www.Crestlinewindows.com).
Online service form: www.Crestlinewindows.com
If you cannot nd a local retailer, you may contact us at the
below location.
CRESTLINE WINDOWS AND DOORS
P.O. Box 309 Medford, WI 54451
800-826-5509
Please provide the following information:
a. Your name, address, daytime telephone number and
e-mail address.
b. A description of the product for which the claim is
being made.
c. Original proof of purchase (or approximate date if exact
date is not known).
d. The name of the CRESTLINE retailer from whom the product
was purchased (if known).
e. The nature of the product complaint.
f. The coded information on the spacer between the panes
of glass.
If the limited warranty period has expired or for repairs not covered
by warranty, many replacement parts are available for purchase.
When warranty coverage is unclear, CRESTLINE may charge an
inspection fee for any on-site product inspection. If the inspection
reveals the CRESTLINE product has a defect covered by this limited
warranty, the inspection fee will be waived.
Replacement products or parts will be the closest equivalent
current products or parts and may not exactly match the original.
Replacement will be delivered to the original point of purchase
with no shipping charges. If shipment direct is requested, normal
shipping and handling charges will apply.
In cases relating to hardware, the customer may be invoiced for
the replacement hardware at the list price and
appropriate credit will be issued when the defective hardware has
been returned to CRESTLINE.
Supplying replacement products or parts shall not extend the time
period of the warranty and the replacement product or part shall
be warranted only to the extent of the unexpired portion of the
warranty period on the originally purchased product or part.
NON COVERAGE
• Normal wear and tear and weathering is not a product defect.
• Normal wear and tear of hardware and hardware nishes that
can naturally occur (e.g. corrosion, tarnishing) or damage at
construction site.
• Minor scratches, slight glass curvature or glass imperfections
are natural variances in glazing and do not impair structural
integrity or signicantly obscure normal vision.
• Repairs, renishing or similar activities involved when skilled
labor installs or replaces products.
• Condensation and any related water damage (such as mold
or wood rot due to water or ice build up), which occur as a
result of humidity within the property or changes in the interior/
exterior temperatures, do not indicate a defect. Contact a
heating/cooling specialist to assist.
• Products installed in a non-vertical position, discoloration of
non-visible parts, or failures or operating difculties due to
accident, acts of God, abuse, misuse, alteration, exposure
to the elements, improper or insufcient handling, storage,
maintenance or service including, but not limited to,
obstruction of weep holes. Installation of units must be nished
and operated in accordance with our installation instructions
attached to each unit.
• Failures or operating difculties resulting from use of high-
expansion foam insulation, incompatible sealant, cleaning
agent, or exposure to corrosive, unusual, harmful or aggressive
substances, acid rain, within 2 miles of the seacoast, fumes
or condensates, subjection to abnormal stress from localized
application of heat, excessive vibration or movement of
buildings or foundations or to other abnormal physical stress or
use in high humidity areas.
• Products installed in buildings with cladding systems that do not
allow for proper management/drainage of moisture (e.g. EIFS
or synthetic stucco without an engineered drainage system).
• Vinyl parts or weather strip that has non-factory-applied paint
or stain voids the warranty of the affected unit.
• Warpage or air/water inltration on any swing door with a call-
out height of greater than 6’10” unless CRESTLINE’S multi-point
lock system is used with the door.
• Any installations at an altitude over 3,500 feet above sea level
unless capillary tubes have been installed or a HIGH ALTITUDE
GLASS PACKAGE is used, which provides limited coverage.
•
Products or components not provided by CRESTLINE including
but not limited to hardware, locksets, strikes, or panning systems.
• CRESTLINE products that are stacked or mulled with products
manufactured by others.
• Products with modications (e.g. customer applied paint
nishes, tints, lms) or security systems without prior approval.
ADDITIONALLY
• Insulated units with capillary tubes will not have inert gas ll.
• ADA-compliant sills are not designed nor are they intended
to manage moisture or water inltration. The determination of
proper building design and moisture management (through
an overhang or otherwise) is the responsibility of your building
designer, architect or contractor.
• Warping of a door shall not be deemed to be a product
defect unless the warping is in the door panel itself and then
only if the warping is more than one quarter inch. The amount
of warp shall be determined by placing a taut wire or string
or straightedge across the face of the installed door panel
thought to be concave and measuring the amount of warp at
the point of the greatest distance between the bottom of such
wire, string or straightedge and the face of the door panel.
CRESTLINE may, at its option, defer action on a warping claim
for a period of not more than ONE (1) year from the date of the
claim to permit the door panel to adjust to temperature and
humidity in its installed position.
• The performance of windows and doors may be affected
by factors beyond CRESTLINE’S control. Examples include
handling and installation, construction details of the building,
exposure conditions, maintenance, normal wear and tear,
and migration of inert gas. Structural or thermal ratings are
for comparison purposes only. While CRESTLINE products are
manufactured to meet or exceed published ratings, it is not
possible to guarantee that they will meet or exceed those
ratings after they have been installed.
• CRESTLINE is not responsible for removing any defective
products from the structure in which they are installed, or for
installing any replacement products or components provided
by CRESTLINE pursuant to this limited warranty, or for any
painting, renishing or other work necessary to complete the
installation of replacement products or components, all of
which shall be the consumer’s responsibility.
GENERAL PROVISIONS
Selection and purchase of CRESTLINE products which conform
to all applicable building codes and local ordinances is the sole
responsibility of the architect, building contractor or homeowner.
CRESTLINE assumes no responsibility for compliance with local
building codes or ordinances, or for calculation and design
of support mullions, structural support, or ashing required for
installation. Consult with your local building code ofcials and/
or a qualied contractor, architect or engineer for specic
requirements.
THERE ARE NO OTHER EXPRESS WARRANTIES EXCEPT AS SET FORTH
HEREIN. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR PARTICULAR PURPOSE ARE LIMITED IN DURATION TO
THE PERIODS OF COVERAGE OF THE EXPRESS WARRANTIES SET
FORTH IN THIS LIMITED WARRANTY. CRESTLINE SHALL NOT BE LIABLE
FOR APPLICABLE TAXES OR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS TO
PERSONS OR OTHER PROPERTY.
Some states do not allow limitations on how long an implied
warranty lasts, and some states do not allow the exclusion or
limitation of incidental or consequential damages, so these
limitations and exclusions may not apply to you. This warranty gives
you specic legal rights, and you may also have other rights which
vary from state to state.
NO SALESPERSON, RETAILER OR OTHER REPRESENTATIVE OF
CRESTLINE PRODUCTS HAS THE AUTHORITY TO ALTER OR CHANGE
THESE WARRANTIES OR TO MAKE ANY OTHER
WARRANTY EITHER VERBALLY OR IN WRITING.
Effective Date: November 1, 2013
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