Warranty

Subject to the conditions, exclusions and limitations that follow, the manufacturer of CRESTLINE products, (“CRESTLINE”) warrants CRESTLINE products
(Select™ 200, 250, 300 and Replacement Windows and Doors) to be free from defects in material and workmanship as noted below. All referenced times are
in relation to date of purchase. Warranty effective date September 1, 2015.
Innovations: Wood Shield
®
, Symmetry Balance System
®
, TriCore
®
Frame Technology, EasyCare
®
, Zo-e-shield
™
WARRANTY COVERAGE
VINYL PRODUCTS - LIMITED LIFETIME
Crestline warrants its vinyl product line installed in single family owner-occupied residences to be free from defects in material and workmanship for the life of
the product, except as delineated in the specic limitations below.
ACCIDENTAL GLASS BREAKAGE
Stock Vinyl Products - Limited Lifetime
CRESTLINE warrants its insulated glass against accidental breakage except as delineated below:
• This warranty does not cover glass breakage caused by acts of God, improper installation, abuse, misuse, alteration, building or foundation movement,
improper or insufcient handling, or storage.
• This coverage is transferable to subsequent homeowners. The transferred coverage is ten (10) years from the date of manufacture.
• Accidental Glass Breakage coverage for special order units may be purchased for an additional charge.
COMMERCIAL – TEN YEARS
Crestline warrants its vinyl product line installed in other than an owner-occupied residence to be free from defects in material and workmanship for a period
of ten (10) years, except as delineated in the specic limitations below.
PAINTED FINISHES ON VINYL – TEN YEARS
Crestline warrants that its factory-applied painted nishes will not peel, blister, or ake for TEN (10) years. Factory-applied painted nishes will not exhibit
excessive color change for TEN (10) years. Note: this coverage does not extend to discoloration, polish, surface damage, or alteration caused by the use of
natural or chemical solvents or an environmental factor causing such damage.
Fading or changing in color of the factory-applied painted nishes is not a defect unless it exceeds ve (5) E units, calculated in accordance with ASTM D2244,
paragraph 6.2. Color change shall be measured on an exposed colored surface that has been cleaned of soils, and the corresponding values measured on
the original or unexposed colored surface. Fading or color changes may not be uniform if the surfaces are not equally exposed to the sun and elements. If the
above ASTM standards change, the standard in effect at the time of purchase applies. As an option to replacement, we may choose to renish the product.
LAMINATED GLASS – FIVE YEARS
Laminated glass shall be free from defects in material and workmanship for a period of FIVE (5) years.
BLINDS OR SHADES BETWEEN THE GLASS – TEN YEARS
Insulated glass units with blinds or shades, are warranted to be free from defects in material and workmanship for a period of ten (10) years.
TRIPLE GLAZED GLASS UNIT – TWENTY YEARS
Triple glazed insulated glass units are warranted against failure of the hermetic seal for a period of twenty (20) years.
GLASS STRESS CRACKS – ONE YEAR
Stress Cracks are warranted for ONE (1) year. Any products or parts of products determined by Crestline to contain defects in material or workmanship,
Crestline will, at its option, repair the products or parts at no charge, provide replacements at no charge, or refund the original price of the defective part(s).
Decisions as to whether to repair, replace, or refund, shall be made by Crestline in its sole discretion.
TRANSFERABILITY – TEN YEARS
This warranty is transferable to subsequent owners. This transferred warranty is the lesser of ten (10) years or the period specied from the date of purchase.
TO GET ASSISTANCE
For further information, or to make a claim under The CRESTLINE Limited Lifetime Warranty, please contact the contractor who installed the product or the
CRESTLINE retailer from whom the product was purchased or ll out an online service form. To nd your closest retailer, please use the dealer locator on the
web site: www.Crestlinewindows.com.
Online service form: www.crestlinewindows.com
If you cannot nd a local retailer, you may contact us at:
CRESTLINE WINDOWS AND DOORS
P.O. Box 309 Medford, WI 54451
800-826-5509
Please provide the following information:
1. Your name, address, daytime telephone number and e-mail address.
2. A description of the product for which the claim is being made.
3. Original proof of purchase (or approximate date if exact date is not known).
4. The name of the CRESTLINE retailer from whom the product was purchased (if known).
5. The nature of the product complaint.
6. The coded information on the spacer between the panes of glass.
If the limited warranty period has expired or for repairs not covered by warranty, many replacement parts are available for purchase. When warranty coverage
is unclear, CRESTLINE may charge an inspection fee for any on-site product inspection. If the inspection reveals the CRESTLINE product has a defect covered
by this limited warranty, the inspection fee will be waived.
Replacement products or parts will be the closest equivalent current products or parts and may not exactly match the original. Replacement will be delivered
to the original point of purchase with no shipping charges. If shipment direct is requested, normal shipping and handling charges will apply.
In cases relating to hardware, the customer may be invoiced for the replacement hardware at the list price and appropriate credit will be issued when the
defective hardware has been returned to CRESTLINE.
Supplying replacement products or parts shall not extend the time period of the warranty and the replacement product or part shall be warranted only to the
extent of the unexpired portion of the warranty period on the originally purchased product or part.
NON COVERAGE
• Normal wear and tear, weathering and natural variations in wood color or texture are considered normal and not a product defect.
(cont. other side)
LIMITED WARRANTY