Warranty

Crestline’s Limited Warranty
Subject to the conditions, exclusions and limitations
that follow, the manufacturer of CRESTLINE products,
(“CRESTLINE”) warrants CRESTLINE products (Select 250™,
SELECT 350™ and Replacement Windows and Doors)
to be free from defects in material and workmanship as
noted below. All referenced times are in relation to date of
purchase. Warranty effective date June 1, 2016.
Innovations: Wood Shield
®
, Symmetry Balance System
®
,
TriCore
®
Frame Technology, EasyCare
®
, Zo-e-shield™
WARRANTY COVERAGE
Vinyl Products - Limited Lifetime
Crestline warrants its vinyl product line installed in single
family owner-occupied residences to be free from defects in
material and workmanship for the life of the product, except
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ACCIDENTAL GLASS BREAKAGE - Limited Lifetime
Crestline warrants its insulated glass against accidental
breakage except as delineated below:
• This warranty does not cover glass breakage caused
by acts of God, improper installation, abuse, misuse,
alteration, building or foundation movement, improper or
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• This coverage is transferable to subsequent homeowners.
The transferred coverage is ten (10) years from the date
of manufacture.
COMMERCIAL – TEN YEARS
Crestline warrants its vinyl product line installed in other than
an owner-occupied residence to be free from defects in
material and workmanship for a period of ten (10) years,
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PAINTED FINISHES ON VINYL — TEN YEARS
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for TEN (10) years. Note: this coverage does not extend
to discoloration, polish, surface damage, or alteration
caused by the use of natural or chemical solvents or an
environmental factor causing such damage.
Fading or changing in color of the factory-applied painted
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calculated in accordance with ASTM D2244, paragraph
6.2. Color change shall be measured on an exposed
colored surface that has been cleaned of soils, and
the corresponding values measured on the original or
unexposed colored surface. Fading or color changes may
not be uniform if the surfaces are not equally exposed to
the sun and elements. If the above ASTM standards change,
the standard in effect at the time of purchase applies. As
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product.
LAMINATED GLASS – FIVE YEARS
Laminated glass shall be free from defects in material and
workmanship for a period of FIVE (5) years.
BLINDS OR SHADES BETWEEN THE GLASS-TEN YEARS
Insulated glass units with blinds or shades, are warranted
to be free from defects in material and workmanship for a
period of ten (10) years.
TRIPLE GLAZED GLASS UNIT – TWENTY YEARS
Triple glazed insulated glass units are warranted against
failure of the hermetic seal for a period of twenty (20) years.
GLASS STRESS CRACKS - ONE YEAR
Stress Cracks are warranted for ONE (1) year. Any products
or parts of products determined by Crestline to contain
defects in material or workmanship, Crestline will, at its
option, repair the products or parts at no charge, provide
replacements at no charge, or refund the original price of
the defective part(s). Decisions as to whether to repair,
replace, or refund, shall be made by Crestline in its sole
discretion.
TRANSFERABILITY – TEN YEARS
This warranty is transferable to subsequent owners. This
transferred warranty is the lesser of ten (10) years or the
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TO GET ASSISTANCE
For further information, or to make a claim under The
CRESTLINE Limited Lifetime Warranty, please contact the
contractor who installed the product or the CRESTLINE
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the dealer locator on the web site: www.Crestlinewindows.
com.
Online service form: www.crestlinewindows.com
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CRESTLINE WINDOWS AND DOORS
P.O. Box 309 Medford, WI 54451
800-826-5509
Please provide the following information:
1. Your name, address, daytime telephone number and
e-mail address.
2. A description of the product for which the claim is being
made.
3. Original proof of purchase (or approximate date if exact
date is not known).
4. The name of the CRESTLINE retailer from whom the
product was purchased (if known).
5. The nature of the product complaint.
6. The coded information on the spacer between the panes
of glass.
If the limited warranty period has expired or for repairs not
covered by warranty, many replacement parts are available
for purchase. When warranty coverage is unclear, CRESTLINE
may charge an inspection fee for any on-site product
inspection. If the inspection reveals the CRESTLINE product
has a defect covered by this limited warranty, the inspection
fee will be waived.
Replacement products or parts will be the closest equivalent
current products or parts and may not exactly match the
original. Replacement will be delivered to the original point
of purchase with no shipping charges. If shipment direct is
requested, normal shipping and handling charges will apply.
In cases relating to hardware, the customer may be
invoiced for the replacement hardware at the list price
and appropriate credit will be issued when the defective
hardware has been returned to CRESTLINE.
Supplying replacement products or parts shall not extend the
time period of the warranty and the replacement product or
part shall be warranted only to the extent of the unexpired
portion of the warranty period on the originally purchased
product or part.
NON COVERAGE
• Normal wear and tear, weathering and natural variations
in wood color or texture are considered normal and not a
product defect.
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that can naturally occur (e.g. corrosion, tarnishing) or
damage at construction site.
• Minor scratches, slight glass curvature or glass
imperfections are natural variances in glazing and do not
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vision.
• 5HSDLUVUHÀQLVKLQJRUVLPLODUDFWLYLWLHVLQYROYHGZKHQ
skilled labor installs or replaces products.
• Condensation and any related water damage (such
as mold or wood rot due to water or ice build up),
which occur as a result of humidity within the property
or changes in the interior/exterior temperatures, do not
indicate a defect. Contact a heating/cooling specialist
to assist.
• Products installed in a non-vertical position, discoloration
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due to accident, acts of God, abuse, misuse, alteration,
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handling, storage, maintenance or service including, but
not limited to, obstruction of weep holes. Installation of
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our installation instructions attached to each unit.
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high-expansion foam insulation, incompatible sealant,
cleaning agent, or exposure to corrosive, unusual,
harmful or aggressive substances, acid rain, fumes or
condensates, subjection to abnormal stress from localized
application of heat, excessive vibration or movement of
buildings or foundations or to other abnormal physical
stress or use in high humidity areas.
• Products installed in buildings with cladding systems
that do not allow for proper management/drainage
of moisture (e.g. EIFS or synthetic stucco without an
engineered drainage system).
• Vinyl parts or weather strip that has non-factory-applied
paint or stain voids the warranty of the affected unit.
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a call-out height of greater than 6'10" unless CRESTLINE’S
multi-point lock system is used with the door.
• Any installations at an altitude over 3,500 feet above sea
level unless capillary tubes have been installed or a HIGH
ALTITUDE GLASS PACKAGE is used, which provides limited
coverage.
• Products or components not provided by CRESTLINE
including but not limited to hardware locksets, strikes, or
panning systems.
• CRESTLINE products that are stacked or mulled with
products manufactured by others.
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approval.
ADDITIONALLY
• Insulated units with capillary tubes will not have inert gas
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• ADA-compliant sills or telescoping, pocket and bifold
patio door systems are not designed nor are they
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determination of proper building design and moisture
management (through an overhang or otherwise) is
the responsibility of your building designer, architect or
contractor.
• Warping of a door shall not be deemed to be a product
defect unless the warping is in the door panel itself and
then only if the warping is more than one quarter inch.
The amount of warp shall be determined by placing
a taut wire or string or straightedge across the face of
the installed door panel thought to be concave and
measuring the amount of warp at the point of the
greatest distance between the bottom of such wire,
string or straightedge and the face of the door panel.
CRESTLINE may, at its option, defer action on a warping
claim for a period of not more than ONE (1) year from the
date of the claim to permit the door panel to adjust to
temperature and humidity in its installed position.
• The performance of windows and doors may be affected
by factors beyond CRESTLINE’S control. Examples include
handling and installation, construction details of the
building, exposure conditions, maintenance, normal wear
and tear, and migration of inert gas. Structural or thermal
ratings are for comparison purposes only. While CRESTLINE
products are manufactured to meet or exceed published
ratings, it is not possible to guarantee that they will meet
or exceed those ratings after they have been installed.
• CRESTLINE is not responsible for removing any defective
products from the structure in which they are installed, or
for installing any replacement products or components
provided by CRESTLINE pursuant to this limited warranty,
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to complete the installation of replacement products
or components, all of which shall be the consumer’s
responsibility.
CLASS ACTION AND JURY TRIAL WAIVER
YOU AGREE THAT ANY DISPUTE TO INCLUDE, BUT NOT LIMITED
TO, BREACH OF CONTRACT, BREACH OF WARRANTY, CLAIMS
BASED IN TORT, NEGLIGENCE, PRODUCT LIABILITY, FRAUD,
MARKETING, STATE OR FEDERAL REGULATIONS, ANY CLAIMS
REGARDING THE ENFORCEABILITY OF THIS LIMITED WARRANTY,
AND THE WAIVER OF JURY AND CLASS ACTION TRIALS
(“DISPUTED CLAIMS”) MUST BE BROUGHT IN YOUR INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN
ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
YOU ALSO AGREE THAT YOU ARE WAIVING THE RIGHT TO A
TRIAL BY JURY AND AGREE TO HAVE ALL DISPUTES HEARD AND
DECIDED SOLELY BY A STATE OR FEDERAL COURT.
OPT-OUT PROCEDURE
YOU MAY CHOOSE TO OPT OUT OF THE CLASS ACTION
AND JURY TRIAL WAIVER BY SUBMITTING A WRITTEN OPT-OUT
FORM THAT CAN BE FOUND ON CRESTLINES WEBSITE, www.
crestlinewindows.com/optout.pdf, WITHIN SIXTY (60) DAYS
FROM THE DATE YOUR CRESTLINE PRODUCT IS INSTALLED.
OPTING OUT OF THE CLASS ACTION AND JURY TRIAL WAIVER
WILL NOT AFFECT ANY OTHER TERMS OF THIS LIMITED
WARRANTY WHICH WILL REMAIN IN EFFECT.
GENERAL PROVISIONS
Selection and purchase of CRESTLINE products which
conform to all applicable building codes and local
ordinances is the sole responsibility of the architect,
building contractor or homeowner. CRESTLINE assumes no
responsibility for compliance with local building codes or
ordinances, or for calculation and design of support mullions,
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THERE ARE NO OTHER EXPRESS WARRANTIES EXCEPT
AS SET FORTH HEREIN. ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE
LIMITED IN DURATION TO THE PERIODS OF COVERAGE OF THE
EXPRESS WARRANTIES SET FORTH IN THIS LIMITED WARRANTY.
CRESTLINE SHALL NOT BE LIABLE FOR APPLICABLE TAXES OR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING,
BUT NOT LIMITED TO, DAMAGE OR LOSS TO PERSONS OR
OTHER PROPERTY.
Some states do not allow limitations on how long an implied
warranty lasts, and some states do not allow the exclusion or
limitation of incidental or consequential damages, so these
limitations and exclusions may not apply to you. This warranty
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rights which vary from state to state.
If any clause herein is found to be illegal or unenforceable,
that clause will be severed from this Limited Warranty and
the remainder of the Limited
Warranty will be given full force and effect.
NO DISTRIBUTOR, SALESPERSON, DEALER, RETAILER OR OTHER
REPRESENTATIVE OF CRESTLINE PRODUCTS HAS THE AUTHORITY
TO ALTER OR CHANGE THESE WARRANTIES OR TO MAKE ANY
OTHER WARRANTY EITHER VERBALLY OR IN WRITING.
EFFECTIVE DATE: JUNE 1, 2016
19