Instruction Manual

CRESTRON
Series 3200 Touchpanel Toubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel
is not
Incorrect network
wiring.
Touch screen to remove message and verify
correct wiring to all connectors.
responding
and screen
displays
"Network
Poll Error"
Touchpanel ID is not
set to match the NET
ID in the SIMPL
program.
Touch screen to remove message and enter
Performance Viewport (via SIMPL Windows or
VT Pro) to poll the network. Verify that the NET
ID for the touchpanel is properly set to match
the SIMPL program.
message. Touchpanel ID not
unique, two or more
units share same ID.
Verify that all networked touchpanels have their
own unique NET ID and that it matches the NET
ID assigned in SIMPL Windows.
Touchpanel
display is
Backlight timeout has
elapsed.
Touch screen to reactivate.
dark. Screen brightness is
improperly set.
Enter "SETUP MODE" and alter screen
brightness from the Setup Menu.
Unexpected
response
from
touchpanel.
Touchpanel is
incorrectly calibrated.
Enter "SETUP MODE" and recalibrate.
Further Inquiries
If after reviewing this Operations Guide for the Series 3200 touchpanel, you cannot
locate specific information or have questions, please take advantage of Crestron's
award winning customer service team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
• In Australia, call Crestron Pacific at [phone].
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at [phone].
20 • Series 3200 Touchpanels Operations Guide - DOC. 5725