Crestron QM-FTCC FlipTop Computer Center Operations & Installation Guide
This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names and trademarks are the property of their respective owners. ©2005 Crestron Electronics, Inc.
Crestron QM-FTCC FlipTop Computer Center Contents FlipTop Computer Center: QM-FTCC 1 Introduction ..........................................................................................................1 Features and Functions...........................................................................1 QuickMedia Transport System...............................................................2 Specifications .........................................................................................
Crestron QM-FTCC FlipTop Computer Center FlipTop Computer Center: QM-FTCC Introduction Features and Functions The QM-FTCC FlipTop Computer Center is part of the Crestron MediaManager™ line of network devices, room control systems and signal routing solutions. It is available in six different models.
FlipTop Computer Center Crestron QM-FTCC This Cresnet® device uses QuickMedia™ technology to facilitate an uncomplicated connection of audio, video, and computer equipment. All media and control signals are routed via a single QuickMedia cable for simple installation. A complete integrated room solution is created with the addition of a QuickMedia receiver (such as the QM-RMCRX-BA) and optional keypads or touchpanels. NOTE: The QM-FTCC is compatible with 2-Series control systems only.
Crestron QM-FTCC FlipTop Computer Center CresCAT-QM cable. Installation of any QM device is as simple as installing one set of QM wires from output to input. Installations are flexible, affordable, and fast. The Crestron QuickMedia cable “CresCAT-QM” contains one CAT5E cable and one Cresnet® cable in siamese jackets. CresCAT-QM Cable NOTE: Do not untwist the two wires in a single twisted pair for more than 1/3-1/2" (0.84 – 1.27 cm) when making a connection.
FlipTop Computer Center Crestron QM-FTCC Specifications Specifications for the QM-FTCC are given in the following table. QM-FTCC Specifications SPECIFICATION DETAILS Cresnet Power Usage 8 Watts (0.33 Amp @ 24 VDC) Default Network ID 1A Video Formats RGBHV (VGA), RGsB, YPBPR Video Detection Within 2 seconds Firmware QM-FTCC.V.3.10.upg or later 2-Series Control System Update Files1,2 Version 3.125.
Crestron QM-FTCC FlipTop Computer Center Physical Description Refer to the physical views shown below. QM-FTCC Open View QM-FTCC Physical Dimensions – Top View Operations & Installation Guide – DOC.
FlipTop Computer Center Crestron QM-FTCC QM-FTCC-NB – Top View NOTE: The physical dimensions of the NB models are identical to the models with keypad. QM-FTCC Physical Dimensions - Front View 6 • FlipTop Computer Center: QM-FTCC QMI-FTCC Physical Dimensions - Front View Operations & Installation Guide - DOC.
Crestron QM-FTCC QM-FTCC Bottom View FlipTop Computer Center QMI-FTCC Bottom View QM-FTCC Physical Dimensions - Back View Operations & Installation Guide – DOC.
FlipTop Computer Center Crestron QM-FTCC QM-FTCC Physical Dimensions - Side View QMI-FTCC Physical Dimensions - Side View Controls and Ports (Top) Buttons The QM-FTCC can have 10 to 20 engravable, replaceable, programmable buttons. All buttons are functionally identical and have light emitting diodes (LEDs) that serve as user feedback indicators. The illumination of each LED (on/off) is independently addressable, and programmable using SIMPL Windows.
Crestron QM-FTCC FlipTop Computer Center COMPUTER This female DB15HD connector is used for connecting a computer’s RGB video output to the presentation system. A corresponding 3.5 mm mini-jack is provided for the computer sound card output. This port can automatically detect the presence of an H-sync video signal to support RGBHV and RGBS, and component video detection by sensing the green video signal on pin 2 to support RGsB and Y, PB, PR.
FlipTop Computer Center Crestron QM-FTCC Ethernet An 8-pin RJ-45 port is used for connection to the Ethernet, providing local area network or Web access (cable is not supplied). Refer to the following table for the Ethernet connector signals and use an appropriate cable.
Crestron QM-FTCC FlipTop Computer Center QM 8 1 This eight-pin RJ-45 transport port, located on the bottom side of the QM-FTCC, allows connection of the QuickMedia cable. It carries audio, video, and microphone signals over CresCAT-QM cable to a QuickMedia receiver or switcher. For more information on QuickMedia refer to page 2.
FlipTop Computer Center Crestron QM-FTCC The international version (QMI-FTCC) is equipped with a standard IEC-320 electrical appliance coupler. The IEC (International Electrotechnical Commission) is the international standards and conformity assessment body for all fields of electrotechnology. Indicators PWR (Power) This LED illuminates when 24 volts DC is supplied to the QM-FTCC from Cresnet.
Crestron QM-FTCC FlipTop Computer Center Setup Network Wiring CAUTION: In order to ensure optimum performance over the full range of your installation topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used. Failure to do so may incur additional charges if support is required to identify performance deficiencies as a result of using improper wire. CAUTION: Use only Crestron power supplies for Crestron equipment.
FlipTop Computer Center Crestron QM-FTCC QM Network Wiring When connecting multiple QM devices, the route between a QM origination point (e.g., QM-FTCC) and a QM endpoint (e.g., QM-RMCRX-BA) cannot have more than two midpoints (e.g., QM-MD7x2 or other QM switchers). Refer to the following diagram when configuring a QM network. Refer to Appendix B on page 55 for additional QuickMedia information.
Crestron QM-FTCC FlipTop Computer Center changed from a personal computer (PC) using SystemBuilder™ or Crestron Toolbox. NOTE: For detailed information on establishing communication between the PC and control system, refer to “Communication Settings” on page 44. If communication cannot be established, refer to the “Troubleshooting Communications” section in the latest version of the 2-Series Control System Reference Guide (Doc. 6256), which is available from the Crestron website (http://www.crestron.
FlipTop Computer Center Crestron QM-FTCC Network Device Tree – Sub-Menu 5. Enter a new Net ID and press Enter. Enter New Net ID Repeat this procedure for each additional network device requiring a Net ID change. Installation NOTE: This section does not apply to NB models. The QM-FTCC is shipped with ten large blank buttons. You can order a variety of button kits (sold separately) to add as many as 20 engraved or blank buttons.
Crestron QM-FTCC FlipTop Computer Center 3. Carefully press the two small replacement buttons in place, making sure LED window faces up. Use care not to dislodge the membrane and circuit board. NOTE: The removable buttons fit snugly on the rubber membrane. Remove carefully to avoid pulling the membrane from the unit. 4. The divider bar slips into the slots on the back of the faceplate. 5. Replace the faceplate.
FlipTop Computer Center Crestron QM-FTCC Tools Required • Phillips screwdriver • Small flat-blade screwdriver (for connecting the VGA cable) The cable support plate must be installed before mounting the QM-FTCC to a surface. The cables are looped through the cable support plate. 1. Remove the blank bottom plate and retain the four #4 x ¼ LG black mounting screws (four #4 x ¼ screws are included with the QMI-FTCMK). 2. Place the bushings on the cables (six bushings supplied).
Crestron QM-FTCC FlipTop Computer Center Cable Loops Through the Cable Plate NOTE: Ensure that the cables have sufficient clearance to enable smooth movement. Allow approximately 40 inches (102 cm) from the top surface of the FlipTop box. Mounting to Surface The QM-FTCC is designed to mount in a horizontal surface, such as a desk top, lectern, or podium. The following diagram illustrates the required opening size to accommodate the QM-FTCC. A cutout template (4006405 or 4006874) is included.
FlipTop Computer Center Crestron QM-FTCC Mounting Parts Supplied with the QM-FTCC PART DESCRIPTION QUANTITY Screw #6-32, Pan Head, Phillips 8 Screw #10, Pan Head, Phillips 4 Mounting Bracket 2 1. Install the eight supplied #6-32 screws, but do not tighten (four on the front side and four on the rear side). These will be used to secure the front and rear mounting brackets. 2. Position the QM-FTCC in the mounting hole. Mounting Bracket Screw Locations 3.
Crestron QM-FTCC FlipTop Computer Center Mounting Bracket Installation NOTE: Be careful not to press the buttons while closing the FlipTop, even though the buttons are disabled when the FlipTop begins to close and all pressed buttons are released. Hardware Hookup Refer to the following hookup diagram and, aside from attaching power last, complete the connections in any order.
FlipTop Computer Center Crestron QM-FTCC Underside Connections Ground Wire Connections Proper grounding is required. Connect the ground from the QM transmitter (QM-FTCC) to earth ground. Connect the Cresnet shield at the QM-RMCRX-BA to the chassis ground provided on the QM-RMCRX-BA. The QM-RMCRX-BA chassis must also be connected to an earth ground (building steel). Refer to the following grounding diagram. Ground Wire Connections NOTE: Do not connect the shield to earth ground at the QM-FTCC.
Crestron QM-FTCC FlipTop Computer Center Configuration Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be viewed in the Online Help section of the Crestron website. To post a question or view questions you have submitted to Crestron’s True Blue Support, log in at http://support.crestron.com. First-time users will need to establish a user account.
FlipTop Computer Center Crestron QM-FTCC Configuring with SystemBuilder The easiest method of programming, but does not offer as much flexibility as SIMPL Windows. Crestron SystemBuilder offers automatic programming for such residential and commercial applications as audio distribution, home theater, video conferencing, and lighting. The interface of this tool guides you through a few basic steps for designating rooms and specifying the control system, touchpanels, devices, and functionality.
Crestron QM-FTCC FlipTop Computer Center 2. Select the plug-in for a QuickMedia system. SystemBuilder – “Plug-in Selection” Window 3. Select the control processor. NOTE: You can select any 2-Series or QM control processor as the master. SystemBuilder – Select a Control Processor (As the Master) 4. Specify the audio configuration. Choose from the various dialogs (stereo program, speech, etc.) and click Next. Click Finish to continue to the next step. 5. Add RoomView® if desired.
FlipTop Computer Center Crestron QM-FTCC 6. Select the device and then click the Assign QuickMedia Devices and Routing button located on the menu bar, and drag the QM devices from the library on the right side, to the QM system on the left side. SystemBuilder – Menu Bar, Assign Quick Media Devices and Routing As devices are added from the library (on the right) to the system (on the left), they are automatically assigned sequential Net IDs. SystemBuilder – Equipment Room and Library 7.
Crestron QM-FTCC FlipTop Computer Center Default Programming Notice Choosing Yes allows you to select one of the three default programming selections. Click the appropriate selection: • Program and Speech – Dual Volume Control • Program and Speech – Single Volume Control • Program Only Volume Control Click OK when finished. Default Programming Example – Program and Speech, Dual Volume Control 8. Setup the QM network cable routing.
FlipTop Computer Center Crestron QM-FTCC Routing Example – Right-Click on QM Connector 9. Build the program. The “Finish” window affords an opportunity to set/reset network IDs and verify hardware network IDs. 10. After completing your SystemBuilder program, click the Build and Upload System button 28 • FlipTop Computer Center: QM-FTCC . Operations & Installation Guide - DOC.
Crestron QM-FTCC FlipTop Computer Center SystemBuilder – “Finish” Window Setting Net IDs in SystemBuilder SystemBuilder provides a convenient method of selecting and assigning Net IDs to devices. 1. Ensure that all network devices are connected to the control system. 2. After completing your SystemBuilder program, click the Build and Upload button Operations & Installation Guide – DOC. 6313A .
FlipTop Computer Center Crestron QM-FTCC SystemBuilder – “Finish” Window 3. On the “Finish” window, click the Set Network IDs… button to assign the network IDs. SystemBuilder provides three methods for assigning Net IDs. • Drag and drop a device from the program tree on the left onto the device in the network tree on the right. • Right-click a device the program tree on the left and select Setup from the sub-menu.
Crestron QM-FTCC FlipTop Computer Center SystemBuilder – “Set Network IDs” Window Configuring with SIMPL Windows NOTE: While SIMPL Windows can be used to configure the QM-FTCC, Crestron recommends SystemBuilder software for configuring and tuning a QuickMedia system. NOTE: The following are acceptable file extensions for programs that include a QM-RMCRX-BA and QM-FTCC, developed for specific control system types: .smw projectname.smw (source file) .spz projectname.spz (compiled file for 2-Series) .
FlipTop Computer Center Crestron QM-FTCC only. New users may be required to register to obtain access to certain areas of the site (including the FTP site). NOTE: The information in this section assumes that the reader has knowledge of SIMPL Windows. If not, refer to the extensive help information provided with the software. NOTE: In the following example, a QM-RMCRX-BA is used as the QuickMedia receiver for the QM-FTCC.
Crestron QM-FTCC FlipTop Computer Center QM-FTCC Control Module Within this module are three slots, Basic Control, Microphone Controls and Buttons. Drag and drop the QM-FTCC module onto the C2Net-Device slot. This symbol has default Net ID 1A. C2Net-Device, Slot 5 Setting the Net ID in Device Settings Double-click the QM-FTCC icon in the upper pane to open the “Device Settings” window. This window displays QM-FTCC device information.
FlipTop Computer Center Crestron QM-FTCC “Device Settings” Window NOTE: This procedure sets the Net ID for the QM-FTCC in the program only. It does not automatically set the Net ID for the QM-FTCC hardware. SIMPL Windows automatically changes Net ID values of a device added to a program if a duplicate device or a device with the same Net ID already exists in the program. Always ensure that the hardware and software settings of the Net ID match.
Crestron QM-FTCC FlipTop Computer Center NOTE: Use an Analog Initialize to send a decimal input signal to the symbol. QM-FTCC Basic Controls – Signal Descriptions SIGNAL TYPE AND NAME DESCRIPTION Digital output: Indicates that TTL H-sync is detected on the COMPUTER input. The feedback remains high for as long as video is detected. High/1 = Computer video detected; Low/0 = No video detected Digital output: Indicates that G/Y-sync is detected on the COMPUTER input.
FlipTop Computer Center Crestron QM-FTCC QM-FTCC Symbol – Detail View of Microphone Controls The parameters that are associated with QM inputs are stored in the transmitter. Input compensation and Mic EQ are examples of this. This information is then transmitted along with the digital audio. The DSP that does the compensation and EQ are in the receiver, but the settings now travel with the audio signal.
Crestron QM-FTCC FlipTop Computer Center QM-FTCC Microphone Control – Signal Descriptions SIGNAL TYPE AND NAME DESCRIPTION Digital inputs: Mutes the MIC 1/LINE 1 or MIC 2/LINE 2 audio for as long as the input is high. High/1 (level sensitive) = Mute audio; Low/0 = Unmute audio Digital outputs: Indicates that the corresponding MIC/LINE input is muted.
FlipTop Computer Center Crestron QM-FTCC QM-FTCC Microphone Control – Signal Descriptions (continued) SIGNAL TYPE AND NAME DESCRIPTION Analog outputs: Indicates the gating level for the corresponding MIC/LINE input. Analog inputs: Adjusts the gain of the MIC 1/LINE 1 or MIC 2/LINE 2 input. Valid values range from 0% to 100%.
Crestron QM-FTCC FlipTop Computer Center NOTE: and are applied to both microphone inputs. NOTE: The gating level indicators will still function even if the gating function is not enabled. NOTE: Nominal indication is reported at 20 dB below input clip level. Clip indication is reported at 6 dB below input clip level. NOTE: Returned values match values that were selected for the , , , , and inputs.
FlipTop Computer Center Crestron QM-FTCC QM-FTCC Symbol – Detail View of Buttons QM-FTCC Buttons – Signal Descriptions SIGNAL TYPE AND NAME DESCRIPTION Digital Outputs: Button presses/vertical pair , Button presses/vertical pair , Button presses/vertical pair , Indicates that the corresponding button has been pressed. The signal remains high for the duration of the button press.
Crestron QM-FTCC FlipTop Computer Center QM-FTCC Buttons – Signal Descriptions (continued) SIGNAL TYPE AND NAME DESCRIPTION Digital output: Indicates that the FlipTop cover is fully open. The feedback remains high for as long as the cover is open. If the cover is not fully open the signal will go low, the keypad buttons will be disabled and the unit will not report any button presses.
FlipTop Computer Center Crestron QM-FTCC Gain An adjustable amplification to accommodate varying input signal levels. Gating Gating is a function that mutes a microphone signal when the input sound level is below a user-set threshold (gating level). The following diagram demonstrates clipping, attack time, decay time, and gating level.
Crestron QM-FTCC FlipTop Computer Center Use the Realtime Mode in SystemBuilder to control phantom power, gain and gate settings, and to monitor the gate, normal, and clip level indicators. For information on using SystemBuilder software, refer to the extensive help information provided with the software. NOTE: The input gain is independent of the system’s output volume level. 1. To adjust the input gain, set the gain and noise gate to their lowest settings.
FlipTop Computer Center Crestron QM-FTCC 5. Set the system output volume to a desirable listening level. While providing realistic voice input and background noise levels, adjust the gating level and attack/decay times to eliminate undesired input while providing the best content quality. Uploading and Upgrading NOTE: Crestron recommends using the latest programming software and that each device contains the latest firmware to take advantage of the most recently released features.
Crestron QM-FTCC FlipTop Computer Center Null Modem Cable Pins Pins 2 2 3 3 5 5 7 7 8 8 Connect the COM B port on the QM-RMCRX-BA control system to one of the COM ports (usually COM 1) on the PC. The QM-RMCRX-BA requires the use of a null-modem RS-232 cable with DB9 female connectors on both ends. Most commercially available cables are acceptable; they should have at least five pins for transmit, receive, ground, and hardware handshaking (pins 2, 3, 5, 7 and 8).
FlipTop Computer Center Crestron QM-FTCC Crestron Toolbox – “Address Book” Window The PC communication settings specified in the address book should match the protocol that the QM-RMCRX-BA expects. The settings are as follows: • Port = COM 1 through COM 8. Select the correct COM port on the PC. • Baud rate = Auto Detect. • Parity = None. • Number of data bits = 8. • Number of stop bits = 1. • Hardware handshaking (RTS/CTS) enabled. • Software handshaking (XON/XOFF) not enabled. 2.
Crestron QM-FTCC FlipTop Computer Center System Info Window NOTE: To enter the console mode, click the console mode icon . Uploading a SIMPL Windows Program A control system source file has the extension .smw. A compiled SIMPL Windows file has the extension .spz for a 2-Series control system. The SIMPL Windows file can be uploaded to the control system using SIMPL Windows or via the Crestron Toolbox. Upload via SIMPL Windows 1. Start SIMPL Windows. 2.
FlipTop Computer Center Crestron QM-FTCC Crestron Toolbox– Tools | System Info 3. Select Functions | SIMPL Program… Functions Menu – SIMPL Program Selection NOTE: The available functions depend on the type of device. The “SIMPL Program” window permits you to browse for a compiled program file (.spz), and allows you to upload to internal flash or compact flash. 48 • FlipTop Computer Center: QM-FTCC Operations & Installation Guide - DOC.
Crestron QM-FTCC FlipTop Computer Center “SIMPL Program” Window 4. Browse for the appropriate .spz file in the “Open” window, and click Open. “Open” Window 5. When the “SIMPL Program” window reappears, click Send. 6. To verify that the program has been transferred successfully, select Functions | SIMPL Program. Details about the current program loaded in the control system are displayed in the upper left corner of the “SIMPL Program” window. Operations & Installation Guide – DOC.
FlipTop Computer Center Crestron QM-FTCC Firmware Upgrade A firmware upgrade file has the extension .upg. To take advantage of all the QM-FTCC features, it is important that the unit contains the latest firmware available. Please check the Crestron website for the latest version of firmware. Not every product has a firmware upgrade, but as Crestron improves functions, adds new features, and extends the capabilities of its products, firmware upgrades are posted.
Crestron QM-FTCC FlipTop Computer Center 5. The “Firmware” window displays the model and current firmware version. Click Upload New Firmware. “Firmware” Window 6. The Open window allows you to browse to the desired filename (.upg) file. Click Open to begin the transfer. “Open” Window 7. The “Firmware” window reopens and indicates the new firmware version.
FlipTop Computer Center Crestron QM-FTCC Problem Solving The following table provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. QM-FTCC Troubleshooting TROUBLE QM-FTCC not functioning. POSSIBLE CAUSE(S) CORRECTIVE ACTION Net ID is not correct. Verify the Net ID In Toolbox. Net ID is not set to match the Net ID specified in SIMPL Windows. Verify SIMPL Windows program for setting Net ID.
Crestron QM-FTCC FlipTop Computer Center QM-FTCC Troubleshooting (continued) TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Intermittent microphone output. Incorrect peak setting. Adjust QM-RMCRX-BA peak control until audio is restored. For more information refer to the latest version of the QM-RMCRX-BA Operations Guide (Doc. 6332). Poor cable connection. Verify all cable connections. Gating setting too high. Adjust gating level. Microphone produces harsh, distorted sound.
FlipTop Computer Center Crestron QM-FTCC Appendix A: International Receptacles PART NUMBER DESCRIPTION COUNTRIES 6003287 PWR-AU-B POWER RECEPTACLE, AUSTRALIA, 250V, 10A, BLK Australia, Fiji, New Zealand, Papua New Guinea 6003288 PWR-EU-B POWER RECEPTACLE, EUROPEAN "SCHUKO", 250V, 16A, BLK Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Brunei, Bulgaria, Burundi, Cape Verde, Chad, Croatia, Czech Republic, Egypt, Eritrea, Finland, Georgia, Germany, Greece, Greenland, Guinea-Bissau, Hungary, Ic
Crestron QM-FTCC FlipTop Computer Center Appendix B: QuickMedia Installation and Compensation Installation Notes You must pass audio through from transmitters to receivers even if you are not using the audio signal. The information required for auto-compensation is transmitted along with the audio. In addition, the QM Link signal indicates that the QM cable is connected and that an audio signal is present on the cable.
FlipTop Computer Center Crestron QM-FTCC Auto Compensation with a Self-Peaking Receiver Crestron's innovative self-peaking audio circuit eliminates the need to peak the audio signal. Without self-peaking the same peak and boost values are applied equally to the video and audio signals. When these signals travel the same path, this arrangement is satisfactory. However, when video and audio travel to a receiver from different paths, unequal cable lengths are created.
Crestron QM-FTCC FlipTop Computer Center Compatibility Charts Under certain circumstances, the audio and video may be acceptably peaked even though the audio and video path lengths are different. Because the audio signal is digital, and more forgiving than the video signal, it may be possible to peak the video and have functioning audio. It is difficult to predict outcomes because it is dependent on the difference in cable lengths, the video rates, and acceptable video quality.
FlipTop Computer Center Crestron QM-FTCC KEY: 9 = Good operation. 1. = Operation depends on video rates and if the audio and video cable lengths are closely matched. 2. = In these cases, if the audio and video (although from different sources), switch together consistently, the system will operate normally. If the audio and video switch inconsistently, operation then depends on the video rates and how closely the audio and video cable lengths match. * = Device with self-peaking.
Crestron QM-FTCC FlipTop Computer Center Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. 2.
Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 Tel: 888.CRESTRON Fax: 201.767.7576 www.crestron.com Operations & Installation Guide – DOC. 6313A (2011600) 08.05 Specifications subject to change without notice.
