User's Manual

InfiNET EX™ Gateway Crestron CEN-RFGW-EX
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
CEN-RFGW-EX Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
PWR LED does
not illuminate.
CEN-RFGW-EX is
not receiving
sufficient Ethernet
power.
Verify that appropriate
Ethernet power
sourcing equipment
(PSE) Power over
Ethernet indicator is
ON.
NET LED does
not illuminate.
CEN-RFGW-EX
Net ID is not set to
match the Net ID
of the SIMPL
program.
In Crestron Toolbox,
check Functions |
CresnetID to verify
Net ID. Verify Net ID in
SIMPL Windows
program.
CEN-RFGW-EX is
not communicating
with network.
Check network cabling
for solid connections
and correct pinouts.
NET LED is on
but unit does
not
communicate
with infiNET EX
device.
infiNET EX device
is set to wrong RF
channel.
Refer to the “Setup”
section of the guide
for the device to verify
that its RF channel is
set to match the
CEN-RFGW-EX
channel ID.
(Continued on following page)
20 • infiNET EX™ Gateway: CEN-RFGW-EX Operations & Installation Guide – DOC. 6706B