User's Manual

InfiNET EX™ Gateway Crestron CEN-RFGW-EX
CEN-RFGW-EX Troubleshooting (Continued)
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Network wiring is
incorrect.
Check network cabling
for solid connections
and correct pinouts.
CEN-RFGW-EX
is not shown on
Network Device
Tree when
polling through
Toolbox. Other
devices are
reported.
CEN-RFGW-EX is
damaged.
Contact a Crestron
customer service
representative.
Multiple infiNET
EX devices only
operate one at a
time.
Multiple infiNET EX
devices are set to
the same RF ID.
Use Crestron Toolbox
to poll the network.
Check the RF ID for
the device, then refer
to the “Setup” section
of the guide for the
device to set its RF ID
to match the RF ID in
the SIMPL program.
Reference Documents
The latest version of all documents mentioned within the guide can be
obtained from the Crestron website (www.crestron.com/manuals
). This
link will provide a list of product manuals arranged in alphabetical order
by model number.
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
22 • infiNET EX™ Gateway: CEN-RFGW-EX Operations & Installation Guide – DOC. 6706B