User Guide

Crestron C2N-MNETGW infiNET™ Gateway/Transceiver
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible
trouble situations. If further assistance is required, please contact a
Crestron customer service representative.
C2N-MNETGW Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
C2N-MNETGW
is not receiving
power.
Verify that network power is
supplied to the unit.
PWR LED
does not
illuminate.
Incorrect power
supply.
Use a Crestron power supply
with sufficient power for the
network.
NET LED does
not illuminate.
C2N-MNETGW
Net ID is not set
to match the Net
ID of the SIMPL
Windows
program.
Using Crestron Toolbox, poll
the network. Verify that the
Net ID for the C2N-MNETGW
is set to match the ID
specified in the SIMPL
Windows program.
RXD LED does
not flash when
an infiNET
device is
transmitting.
C2N-MNETGW
is not receiving
data from
infiNET device.
Open Crestron Toolbox and
select the Network Device
Tree. Expand the Network
Device Tree until the
gateway to be managed is
selected. Right-click the Net
ID of the selected gateway to
open the sub-menu and
select Functions | MNET
Gateway…. If devices are
not listed, add devices by
putting the C2N-MNETGW
and infiNET device in Acquire
mode.
(continued on following page)
Operations Guide - DOC. 6317 infiNET™ Gateway/Transceiver: C2N-MNETGW • 35