User Guide

Ethernet Enabled Programmable TV/AV Controller Crestron CEN-TVAV
CEN-TVAV Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
CEN-TVAV
does not
communicate
with the
control
system.
Improper SIMPL
Windows programming.
Verify that the control system IP table is set
up properly.
STIRP not positioned
properly.
Verify placement of STIRP. *
Wrong manufacturer or
model number for IR
driver.
Verify device definition.
Incorrect panel screens
are in touchpanel.
Use the software to open the project and
verify that each button that is suppose to
control the device has a join number and the
command associated with it lists
"SEND<device name> <function name>"
(e.g., SEND LIV_RM_VCR PLAY).
Download the touchpanel screens again.
TV or AV
device does
not respond.
*
Refer to the latest revision of the STIRP Installation Instructions (Doc. 5674) for
details to attach the STIRP near the IR sensor window of the TV or AV device. This
document can be obtained from the Downloads page (MANUAL Library) of
Crestron’s website (www.crestron.com). Search for STIRP.PDF.
Internal Fuse Replacement
The circuitry of the CEN-TVAV is electrically protected by an internal fuse. If the
fuse blows (opens), no power is provided to the circuitry (the POWER OUT
receptacle remains energized). To replace the fuse, perform this procedure. The only
tools required are a grounding strap (or grounded work station) and a #1 Phillips tip
screwdriver.
WARNING: Use extra caution when working with 100-125VAC or 220-250VAC.
These voltages present an extreme hazard if inadvertent contact is made. Make sure
that the POWER IN line plug is disconnected from the power source before
performing this procedure.
CAUTION: The CEN-TVAV contains electro-static discharge (ESD) sensitive
devices. Perform the following procedure while wearing a grounding strap that is
properly grounded or on a grounded work station to avoid damaging the unit.
CAUTION: If disconnecting the CEN-TVAV from the power source, DO NOT pull
the POWER IN cord. Disconnect power by pulling the POWER IN plug from the
source.
NOTE: The internal fuse only protects the CEN-TVAV circuitry. This fuse DOES
NOT protect the POWER OUT receptacle.
1. Disconnect the POWER IN plug from the power source.
NOTE: Although not required, it is recommended to label and disconnect each
cable (POWER IN line excluded) from the rear panel ports of the CEN-TVAV.
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Ethernet Enabled Programmable TV/AV Controller: CEN-TVAV Operations Guide - DOC. 5720A