User Guide

CRESTRON CNSNET PC Interface
REMOTE CONTROL SYSTEMS
8 DOC. 8085
TEST/TROUBLESHOOTING:
Table 2 provides corrective action for possible trouble situations. If further assistance is required, please
contact a CRESTRON technical support representative.
Table 2. Troubleshooting Guide
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
CNSNET does not function. CNSNET is not communicating to the
network.
Verify network connection on
CNSNET panel. Poll network in
Performance Viewport.
NET PWR LED is not illuminated. CNSNET is not receiving network
power.
Confirm power is supplied to the
network.Verify network connection.
CNSNET is not responding. Incorrect network wiring. Verify correct wiring to the
electrovert connectors.
CNSNET ID is not unique; two or more
units share same ID.
Verify that each ID is used once.
Message: "Cresnet not responding"
appears on the PC and ID SEL LED is
extinguished.
CNSNET ID is not set to match the
SIMPL-I program ID.
Enter Performance Viewport in the
CRESNET Workshop. Depress the F4
key to poll the network. Verify that
the NET ID for the CNSNET (set
during project install in the "Project
Install" dialog box) is properly set to
match the SIMPL-I program.
Message: "PC to CNSNET
communications error" apears on the PC
when trying to open VisionPC/Control
icon.
Incorrect COM port selected. Confirm COM port assignment
during installation of
VisionPC/Control disk(s).
CNSNET is not receiving network
power.
Verify power is supplied to the
network and CNSNET.
There is a problem with the PC to
CNSNET cable.
Verify cable connections and restart
VisionPC/Control.
Message: "Communication timeout
during Poll" appears while running
VisionPC/Control.
There is a problem with the PC to
CNSNET cable.
Verify cable connections and restart
VisionPC/Control.
FURTHER INQUIRIES:
If after reviewing this Operations Guide you still have additional questions, please contact a CRESTRON
technical support representative by dialing [phone] or [phone].