Specifications

LiteTouch
®
Keypad Crestron CNWM-LT9
8 •• LiteTouch® Keypad: CNWM-LT9 Operations & Installation Guide - DOC. 5785
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further assistance
is required, please contact a Crestron technical support representative.
CNWM-LT9 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Keypad is not
receiving
network power.
Check wiring and Cresnet connector
and confirm that power is supplied to
the keypad.
Keypad NET ID
is not unique.
Keypad NET ID
is not set to
match the NET
ID of the SIMPL
Windows
program.
Verify SIMPL Windows program for
feedback signal names.
NOTE:
The LED indicators will momenarily
light when a button is pressed. This
can be used to verify the LED
functionality.
Keypad does
not function
when a button
is depressed.
From the Viewport (in SIMPL Windows
or VT Pro), poll the network (F4) to
verify the NET ID.
Feedback
signal names
incorrect in
SIMPL
Windows
program.
Keypad
functions but
LED indicator
does not
illuminate.
Further Inquiries
If after reviewing this Operations & Installation Guide, you cannot locate specific information
or have questions, please take advantage of Crestron's award winning technical support team
by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
For local support from exclusive Crestron factory-trained personnel call:
• In Australia, call Soundcorp at [phone].
• In New Zealand, call Amber Technologies at [phone].