Specifications

Crestron CNWM-LU12 Lutron
®
Keypad
Operations & Installation Guide - DOC. 8150 Lutron® Keypad: CNWM-LU12 •• 9
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNWM-LU12 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Keypad is not
receiving
network power.
Check wiring network wiring connector
and confirm that power is supplied to
the unit.
Keypad NET ID
is not unique.
Keypad NET ID
is not set to
match the NET
ID of the SIMPL
Windows
program.
Keypad
functions but
LED indicator
does not
illuminate.
Feedback
signal names
incorrect in
SIMPL
Windows
program.
Verify SIMPL Windows program for
feedback signal names.
Keypad does
not function
when a button
is depressed.
From the Viewport (in SIMPL Windows
or VT Pro), poll the network (F4) to
verify the NET ID.
Further Inquiries
If after reviewing this Operations & Installation Guide for the CNWM-LU12, you
cannot locate specific information or have questions, please take advantage of
Crestron's award winning technical support team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
For local support from exclusive Crestron factory-trained personnel call:
• In Australia, call Soundcorp at [phone].
• In New Zealand, call Amber Technologies at [phone].