User Guide

Crestron CNX-PAD8 Professional Audio Distribution Processor
Operations Guide - DOC. 8137 Professional Audio Distribution Processor: CNX-PAD8 •• 15
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNX-PAD8 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Green PWR LED
does not illuminate.
CNX-PAD8 is not
receiving power.
Confirm that power pack securely plugged into
outlet and that the connector is properly attached to
the CNX-PAD8.
Verify that cable plugged into CRESNET port is
secure (for Cresnet system configuration only).
Yellow NET LED
does not illuminate.
Loose network
connection.
Verify that cables plugged into CRESNET ports are
secure.
Improper NET ID. Verify that CNX-PAD8 NET ID matches NET ID
software program. Refer to "Identity Code".
ROOM 1-8 red LED
does not illuminate.
Improper programming. Confirm signal names and programming logic so
that LEDs respond when functions are activated.
Hum on audio. Grounding problem. Either connect or remove chassis ground wire.
Further Inquiries
If after reviewing this Operations Guide for the CNX-PAD8, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning technical support team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
For local support from exclusive Crestron factory-trained personnel call:
• In Australia, call Soundcorp at [phone].
• In New Zealand, call Amber Technologies at [phone].