User Guide

Crestron CNXTA CNX Telephone Audio Interface Card
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CNXTA Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Circuit card is not
properly seated in
slot.
Verify CNXTA is properly inserted into
CNX Control System slot per
procedures in this Operations &
Installation Guide.
SIMPL Windows
program error.
Verify the SIMPL Windows program.
Hardware or
software failure,
hardware incom-
patibility with soft-
ware definitions, or
programming error.
Verify that hardware configuration
matches software configuration (i.e.,
card is in proper slot as defined by
program). Poll the network (F4) via the
Crestron Viewport.
CNXTA
functions
properly but
feedback
indicator(s)
do(es) not
illum inate.
Feedback signal
names incorrect in
SIMPL Windows
program.
Verify SIMPL Windows program for
feedback signal names.
CNXTA does
not function.
Further Inquiries
If after reviewing this Operations & Installation Guide for the CNXTA, you cannot
locate specific information or have questions, please take advantage of Crestron's
award winning customer service team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
• In Australia and New Zealand, call Crestron Control Solutions at
[phone].
Operations & Installation Guide - DOC. 8144A CNX Telephone Audio Interface Card: CNXTA • 23