User Guide

CRESTRON
Operations Guide - DOC. 8126 CNX Volume Control Expansion Card: CNXVTC-3 •• 9
Graphical Detail View of an Analog Preset (S-3) in SIMPL Windows’ Programming
Manager
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNXVTC-3 Toubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
CNXVTC-3
does not
function.
CNX Control System
is not receiving
power.
Verify power to CNX Control System.
Circuit card is not
properly seated in
slot.
Verify CNXVTC-3 is properly inserted into
CNX Control System slot per procedures in
this Operations Guide.
Programming error. Check SIMPL Windows program.
Hum on audio. Grounding problem. Either connect or remove ground wire.
Further Inquiries
If after reviewing this Operations Guide for the CNXVTC-3, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning technical support team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
For local support from exclusive Crestron factory-trained personnel call:
• In Australia, call Soundcorp at [phone].
• In New Zealand, call Amber Technologies at [phone].