Specifications

Wall Mount 2-Way RF Compact Color Touchpanel Crestron STX-1700CW
STX-1700CW Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE
(
S
)
CORRECTIVE ACTION
Touchpanel operation
appears unreliable.
Touchpanel is out of
range. Refer to "Out
Bring unit within range. Refer to
"Specifications" for details.
of Range Feature"
below.
Use reserved join number 17509 in SIMPL
Windows program to indicate when touchpanel
Install an additional STRFGWX near the area
of use to accommodate roaming.
RF Interference Test as wired unit. If unit tests OK as wired
touchpanel, and fails as wireless touchpanel,
call Crestron Customer Support.
Touchpanel does not
function and SIG LED
on STRFGWX
illuminates, but Rx or
Tx LEDs do not.
Touchpanel RF ID is
not set to match the
RF ID assigned in the
control system
program.
Verify that RF IDs match. Refer to "Select
Interface" on page 12 for details and RF ID
parameters assigned in the program.
Touchpanel screen
changes without
touching the screen.
Touchpanel went out
and then in range
while control system
changed a screen.
Use reserved join number 17509 in SIMPL
Windows program to indicate when touchpanel
is out of range.
Out of Range Feature
The following describes touchpanel operation when the out of range feature is active
or not active. Crestron recommends that you use the out of range feature.
Out of Range Feature Active
When the STX-1700CW is out of range, it displays an out of range indication of your
choice (refer to “Reserved Join Numbers” on page 22), and the touchpanel does not
respond. Also the STRFGWX’s TXD (transmit) LCD will flash every four to five
seconds for approximately 30 seconds and then the LCD stops flashing (the unit stops
transmitting if the touchpanel does not come into range in the allotted time). If the
touchpanel comes into range BEFORE the STRFGWX stops transmitting, the display
reverts to whatever screen the control system has active. If the touchpanel comes into
range AFTER the STRFGWX stops transmitting, the user must touch the screen to
activate the gateway and leave the out of range screen.
Out of Range Feature Not Active
When the STX-1700CW is out of range, there is no out of range indication displayed.
The only noticeable symptom on the touchpanel is that it does not respond. The
STRFGWX’s TXD LCD will flash every four to five seconds for approximately 30
seconds, and then the LCD stops flashing (the unit stops transmitting if the touchpanel
does not come in range in the allotted time). If the touchpanel comes into range
BEFORE the STRFGWX stops transmitting, the touchpanel will start responding and
the display reverts to whatever screen the control system has active. If the touchpanel
comes into range AFTER the STRFGWX stops transmitting, the user must touch the
screen to activate the gateway. The screen may change if the control system sent a
change to the touchpanel during the time it was out of range.
32 • Wall Mount 2-Way RF Compact Color Touchpanel: STX-1700CW Operations Guide – DOC. 6228A