Specifications

DigitalMedia Presentation Systems Crestron DMPS-100/200/300-C/300-C-AEC
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DigitalMedia Presentation Systems: DMPS-100/200/300-C/300-C-AEC Operations Guide – DOC. 7219E
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DMPS-100/200/300-C Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
An unexpected
response is
received from the
control system.
Network devices are not
communicating with the
control system.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
The PWR LED
does not
illuminate.
The control system is
not receiving power.
Verify the power cord is
properly attached to the
control system and securely
plugged into an outlet.
The system locks
up.
There are various
causes of system
lockup.
Press and release the front
panel HW-R button, then
press and hold the SW-R
button to bypass the program
and communicate directly
with the processor. (Refer to
“Troubleshooting
Communications” in the
Crestron 2-Series Control
Systems Reference Guide
(Doc. 6256) for more details.
A Cresnet device
does not respond.
The device is not wired
correctly.
Verify the Cresnet wiring.
An improper Net ID was
used.
Verify that the device ID
matches the Net ID in the
program.
An A/V system
device does not
respond.
The device is not
receiving sufficient
power.
User the Crestron Power
Calculator to help determine
how much power is needed
for the system.
The picture quality
(RGB) is poor.
The cables are
improperly connected.
Verify that all cables are
secure.
The display device is not
configured properly.
Configure the display device
to match the output
frequency.
The picture quality
(video) is poor.
The cables are
improperly connected.
Verify that all cables are
secure.
NOTE: If communication cannot be established or the control system is locked-up,
refer to “Troubleshooting Communications” in the Crestron 2-Series Control Systems
Reference Guide (Doc. 6256).
NOTE: Passthrough mode enables Viewport access to any serial controlled device
on the network. This aids in troubleshooting by allowing direct communication
between the PC and a network device (effectively passing through the
DMPS-100/200/300-C). For information pertaining to Passthrough mode, refer to