Installation guide

Crestron HD-XSP 7.1 High-Definition Professional Surround Processor
Operations & Installation Guide DOC. 7446A 7.1 High-Definition Surround Processor: HD-XSP 43
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
HD-XSP Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
HD-XSP is not receiving
power.
Use the provided power pack.
Verify connection.
Sound is not
heard.
HD-XSP is muted. Turn off mute function.
Volume is turned down. Raise volume to an audible
level.
Amplifier not properly
connected.
Verify output connections.
60 Hz hum
heard on a
selected input
source.
Source is not
selected/properly
connected.
Verify that source is selected
and properly connected.
60 Hz hum heard on a
selected input source.
Connect the chassis of the
source to the G (Ground) screw
on the HD-XSP.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (
www.crestron.com/manuals).
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site
(
www.crestron.com/offices) for assistance within a particular geographic region.
To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (
www.crestron.com/onlinehelp). First-time users must establish a
user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the HD-XSP, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.