User Guide

Crestron C2N-FTB FlipTop Control Center with Cresnet
®
Problem Solving
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
C2N-FTB Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Net ID is not correct.
In Viewport, poll the network to
verify the Net ID.
Net ID is not set to match
the Net ID specified in
SIMPL Windows.
Verify SIMPL Windows program for
setting Net ID.
C2N-FTB not
functioning.
Net ID is the same as
another device’s Net ID.
Assign a different Net ID.
PWR LED
does not
illuminate.
Not receiving power.
Verify that Cresnet is properly
attached.
Buttons do
not function
when
pressed.
Net ID incorrect or does
not match SIMPL
Windows program.
In Viewport, press F4 to verify Net
ID.
Verify SIMPL Windows program ID.
Button press
yields
incorrect
result.
Incorrect programming. Verify SIMPL Windows program.
Button LED
does not
illuminate.
Feedback signal names
incorrect in SIMPL
Windows.
Verify SIMPL Windows feedback
signal names.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team
by calling the Crestron corporate headquarters at 1-888-CRESTRON
[1-888-273-7876]. For assistance in your local time zone, refer to the Crestron
website (www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities
of the C2N-FTB, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary
supplements prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Operations & Installation Guide – DOC. 6338 FlipTop Control Center with Cresnet
®
: C2N-FTB • 29