User Guide

FlipTop Data Center Crestron QM-FTDC
6. The Open window allows you to browse to the desired filename (.upg)
file. Click Open to begin the transfer.
“Open” Window
7. The “Firmware” window reopens and indicates the new firmware
version.
NOTE: If problems arise when transferring any Cresnet file (touchpanel
project/firmware), lower the port speed baud rate to 38400 to match the Cresnet
bus speed.
Problem Solving
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-FTDC Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Net ID is not correct. Verify the Net ID in Toolbox.
Net ID is not set to match
the Net ID specified in
SIMPL Windows.
Verify SIMPL Windows program for
setting Net ID.
QM-FTDC not
functioning.
Net ID is the same as
another device’s Net ID.
Assign a different Net ID.
PWR LED
does not
illuminate.
Not receiving power.
Verify that Cresnet is properly
attached.
Verify RGB, video, S-video output
cable connection.
No video
output
displayed.
Incorrect cable
connection.
Verify QM input cable connection is
secure.
Wrong SystemBuilder or
SIMPL Windows programs.
Verify and upload correct programs.
Wrong source
or video
displayed.
SystemBuilder project not
set up correctly.
Verify proper video set up for each
video input.
Continued on the following page
50 • FlipTop Data Center: QM-FTDC Operations & Installation Guide - DOC. 6312A