Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Operations & Installation Guide
This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names and trademarks are the property of their respective owners. ©2005 Crestron Electronics, Inc.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Contents FlipTop Media Center with Storage Compartment: QM-FTMCSC 1 Introduction ..........................................................................................................1 Features and Functions...........................................................................1 QuickMedia Transport System...............................................................3 Specifications ................................................
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment FlipTop Media Center with Storage Compartment: QM-FTMCSC Introduction Features and Functions The QM-FTMCSC FlipTop Computer Center is part of the Crestron MediaManager™ line of network devices, room control systems and signal routing solutions. It is available in six different models.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC NOTE: The QM-FTMCSC is compatible with 2-Series control systems only. The international models accommodate a wide variety of international AC adaptors. For simplicity within this guide, the color/button suffix and international designation are omitted and QM-FTMCSC is used except where noted. This Cresnet® device uses QuickMedia™ technology to facilitate an uncomplicated connection of audio, video, and computer equipment.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QuickMedia Transport System Using a new, proprietary signal routing solution, signals such as composite video, S-video, RGBHV, audio, and microphone are all transported using a single cable solution called QuickMedia (QM). The QM transport system port is capable of managing computer, video, and audio signals simultaneously through one CresCAT-QM cable, simplifying installations.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC rating of 15 ns/100 meters (100 meters = 328 feet), connecting the QM-FTMCSC transmitter with 150 feet of cable to a QM-MD7x2 switcher, and then using another 150 feet to connect the QM-RMCRX-BA receiver, the accumulated skew over the entire 300 feet should not exceed 15 ns. Specifications Specifications for the QM-FTMCSC are given in the following table. QM-FTMCSC Specifications SPECIFICATION DETAILS Cresnet Power Usage 8 Watts (0.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QM-FTMCSC Specifications (continued) SPECIFICATION DETAILS Audio Analog-Digital Conversion 24 bit / 48 kHz Maximum line-level input 2 Vrms/ 6 dBVrms (Video) 1 Vrms/ 0 dBVrms (PC) -60 to -20 dBV (Balanced Mic) Input Impedance 10k Ohms Bandwidth 20 Hz to 20 kHz Operating Temperature and Humidity 41º to 104º F (5º to 40º C) 10 to 90% relative humidity (non-condensing) Dimensions and Weight (Domestic Models) Width: 6.75 in (17.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Physical Description Refer to the physical views shown below. QM-FTMCSC Open View QM-FTMCSC Physical Dimensions - Top View QMI-FTMCSC Open View QMI-FTMCSC Physical Dimensions – Top View 6 • FlipTop Media Center with Storage Compartment: QM-FTMCSC Operations & Installation Guide - DOC.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QM-FTMCSC-NB Top View NOTE: The physical dimensions of the NB models are identical to the models with keypad. QM-FTMCSC Physical Dimensions - Front View Operations & Installation Guide – DOC.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC QM-FTMCSC Bottom View QMI-FTMCSC Bottom View QM-FTMCSC Physical Dimensions - Back View QMI-FTMCSC Physical Dimensions - Back View 8 • FlipTop Media Center with Storage Compartment: QM-FTMCSC Operations & Installation Guide - DOC.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QM-FTMCSC Physical Dimensions - Side View QMI-FTMCSC Physical Dimensions - Side View Controls and Ports (Top) Buttons The QM-FTMCSC can have 10 to 20 engravable, replaceable, programmable buttons. All buttons are functionally identical and have light emitting diodes (LEDs) that serve as user feedback indicators. The illumination of each LED (on/off) is independently addressable, and programmable using SIMPL Windows.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC AC Outlet 125V – 50/60Hz 10A The 3-prong grounded AC outlet is rated at 125 VAC @ 10 Amps, 50 – 60 Hz. The international version (QMI-FTMCSC) has a bezel that accepts an adaptor receptacle and three wires that connect to the adaptor; blue, brown, and green with a yellow stripe. The international AC outlet is rated 250 VAC @ 10 Amps, 50 – 60 Hz.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Ports (Underside) COMPUTER This female DB15HD connector is used for connecting a computer’s RGB video output to the presentation system. A corresponding 3.5mm mini-jack is provided for the computer sound card output. This port can automatically detect the presence of an H-sync video signal to support RGBHV and RGBS, and component video detection by sensing the green video signal on pin 2 to support RGsB and Y, PB, PR.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC MIC 1 / MIC 2 These two 5-pin 3.5 mm detachable terminal blocks provide two microphone and line level audio inputs.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment NOTE: When transmitting S-video, luminance uses the green video pathway, and chrominance uses the red video pathway. When transmitting composite video, the signal is carried on the blue video pathway. NOTE: Always use CresCAT-QM cable to make QuickMedia connections. NOTE: CresCAT-QM siamese cable includes four additional wires for making Cresnet connections.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Industry Compliance As of the date of manufacture, the QM-FTMCSC has been tested and found to comply with specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling. NOTE: This device complies with part 15 of the FCC rules.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment pin on the network connector, and tin the twisted connection. Apply solder only to the ends of the twisted wires. Avoid tinning too far up the wires or the end becomes brittle. Insert the tinned connection into the Cresnet connector and tighten the retaining screw. Repeat the procedure for the other three conductors. NOTE: For larger networks (i.e.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Identity Code Every piece of equipment and user interface within the network requires a unique identity code (Net ID). These codes are two-digit hexadecimal numbers from 03 to FE (Net ID 02 is reserved for master control units). The Net IDs reside within all Cresnet devices (hardware) and must match the Net ID as specified in the software (SIMPL Windows) that runs the system.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Network Device Tree 4. Right-click on the device Net ID, and when the sub-menu appears, select Change Network ID from the sub-menu. Network Device Tree – Sub-Menu 5. Enter a new Net ID and press Enter. Enter New Net ID Repeat this procedure for each additional network device requiring a Net ID change. Installation NOTE: This section does not apply to NB models. The QM-FTMCSC is shipped with ten large blank buttons.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Button Installation To replace the large buttons with small buttons, follow this procedure. A 1/16" Allen (hexhead) wrench is required to remove the button faceplate. 1. Remove the four Allen screws that secure the button faceplate. 2. While holding adjacent buttons in place, carefully pull the button(s) to be replaced from the rubber membrane. 3.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Tools Required: • Phillips screwdriver • Small flat-blade screwdriver (for connecting the VGA cable) The cable support plate should be installed before mounting the QM-FTMCSC to a surface. The cables are looped through the cable support plate. 1. Place the bushings on the cables (three bushings supplied). Use the large bushing for the VGA cable. 2. Thread the cables through the appropriate slot on the plate. 3.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Cable Loops Through the Cable Plate Mounting to Surface The QM-FTMCSC is designed to mount in a horizontal surface, such as a desk top, lectern, or podium. The following diagram illustrates the required opening size to accommodate the QM-FTMCSC. A cutout template (4006405 or 4006874) is included.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment 1. Install the eight supplied #6-32 screws, but do not tighten (four on the front side and four on the rear side). These will be used to secure the front and rear mounting brackets. 2. Position the QM-FTMCSC in the mounting hole. Mounting Bracket Screw Locations 3. Install the four #10 screws in the mounting brackets (two screws per bracket). Refer to the following diagram. 4.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Mounting Bracket Installation NOTE: Be careful not to press the buttons while closing the FlipTop, even though the buttons are disabled when the FlipTop begins to close and all pressed buttons are released. Hardware Hookup Refer to the following hookup diagram and, aside from attaching power last, complete the connections in any order.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Underside Connections Ground Wire Connections Proper grounding is required. Connect the ground from the QM transmitter (QM-FTMCSC) to earth ground. Connect the Cresnet shield at the QM-RMCRX-BA to the chassis ground provided on the QM-RMCRX-BA. The QM-RMCRX-BA chassis must also be connected to an earth ground (building steel). Refer to the following grounding diagram.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Configuration Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be viewed in the Online Help section of the Crestron website. To post a question or view questions you have submitted to Crestron’s True Blue Support, log in at http://support.crestron.com. First-time users will need to establish a user account.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Configuring with SystemBuilder The easiest method of programming, but does not offer as much flexibility as SIMPL Windows. Crestron SystemBuilder offers automatic programming for such residential and commercial applications as audio distribution, home theater, video conferencing, and lighting.
FlipTop Media Center with Storage Compartment 2. Crestron QM-FTMCSC Select the plug-in for a QuickMedia system. SystemBuilder – “Plug-in Selection” Window 3. Select the control processor. NOTE: You can select any 2-Series or QM control processor as the master. SystemBuilder – Select a Control Processor (As the Master) 4. Specify the audio configuration. Choose from the various dialogs (stereo program, speech, etc.) and click Next. Click Finish to continue to the next step. 5.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment SystemBuilder – Menu Bar, Assign Quick Media Devices and Routing As devices are added from the library (on the right) to the system (on the left), they are automatically assigned sequential Net IDs. SystemBuilder – Equipment Room and Library 7. The QM-FTMCSC has three default programming modules already prepared in SystemBuilder. When you choose the QM-FTMCSC, the following notice is displayed.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Default Programming Notice Choosing Yes allows you to select one of the three default programming selections. Click the appropriate selection: • Program and Speech – Dual Volume Control • Program and Speech – Single Volume Control • Program Only Volume Control Click OK when finished. Default Programming Example – Program and Speech, Dual Volume Control 8. Setup the QM network cable routing.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Routing Example – Right-Click on QM Connector 9. Build the program. The “Finish” window affords an opportunity to set/reset network IDs and verify hardware network IDs. 10. After completing your SystemBuilder program, click the Build and Upload System button . SystemBuilder – “Finish” Window Setting Net IDs in SystemBuilder SystemBuilder provides a convenient method of selecting and assigning Net IDs to devices. 1.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC SystemBuilder – “Finish” Window 3. On the “Finish” window, click the Set Network IDs… button to assign the network IDs. SystemBuilder provides three methods for assigning Net IDs. • Drag and drop a device from the program tree on the left onto the device in the network tree on the right. • Right-click a device the program tree on the left and select Setup from the sub-menu.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Configuring with SIMPL Windows NOTE: While SIMPL Windows can be used to configure the QM-FTMCSC, Crestron recommends SystemBuilder software for configuring and tuning a QuickMedia system. NOTE: The following are acceptable file extensions for programs that include a QM-RMCRX-BA and QM-FTMCSC, developed for specific control system types: .smw projectname.smw (source file) .spz projectname.spz (compiled file for 2-Series) .usp projectname.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC System View of QM-RMCRX-BA C2Net-Device Slot in Configuration Manager The C2Net-Device slot (05) enables the QM-RMCRX-BA to control up to 252 Cresnet devices. Each Cresnet device is assigned a unique identifier called a Net ID, which is a hexadecimal value ranging from 03 to FE.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment C2Net-Device, Slot 5 Setting the Net ID in Device Settings Double-click the QM-FTMCSC icon in the upper pane to open the “Device Settings” window. This window displays QM-FTMCSC device information. The Net ID can be changed in this window using the Net ID tab, as shown in the following figure. “Device Settings” Window NOTE: This procedure sets the Net ID for the QM-FTMCSC in the program only.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Basic Controls The Basic Controls module is built into slot 01 of the QM-FTMCSC. The QM-FTMCSC provides the following video inputs: • One RCA input labeled VIDEO, which accepts one composite video source. • One RGB video input labeled COMPUTER, which accepts one computer or component video source. • One mini-DIN input labeled S-VIDEO, which accepts one S-video source.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QM-FTMCSC Basic Controls - Signal Descriptions SIGNAL TYPE AND NAME DESCRIPTION Digital output: Indicates that TTL H-sync is detected on the COMPUTER input. The feedback remains high for as long as video is detected. High/1 = Computer video detected; Low/0 = No video detected Digital output: Indicates that video sync levels are detected on the VIDEO input.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC QM-FTMCSC Basic Controls - Signal Descriptions (continued) SIGNAL TYPE AND NAME DESCRIPTION Analog input: Sets the source gain compensation for the VIDEO audio source. Valid analog values range from -100d (-10dB) to +100d (+10dB), adjustable in increments of 0.1dB (1d = 0.1dB). Analog output: Indicates the source gain compensation being applied to the VIDEO audio source.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QM-FTMCSC Symbol – Detail View of Microphone Controls The parameters that are associated with QM inputs are stored in the transmitter. Input compensation and Mic EQ are examples of this. This information is then transmitted along with the digital audio. The DSP that does the compensation and EQ are in the receiver, but the settings now travel with the audio signal.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC QM-FTMCSC Microphone Control - Signal Descriptions SIGNAL TYPE AND NAME DESCRIPTION Digital inputs: Mutes the MIC 1/LINE 1 or MIC 2/LINE 2 audio for as long as the input is high. High/1 (level sensitive) = Mute audio Low/0 = Un-mute audio Digital outputs: Indicates that the corresponding MIC/LINE input is muted.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QM-FTMCSC Microphone Control - Signal Descriptions (continued) SIGNAL TYPE AND NAME DESCRIPTION Analog outputs: Indicates the gating level for the corresponding MIC/LINE input. Analog inputs: Adjusts the gain of the MIC 1/LINE 1 or MIC 2/LINE 2 input. Valid values range from 0% to 100%.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC NOTE: The gating level indicators will still function even if the gating function is not enabled. NOTE: Nominal indication is reported at 20 dB below input clip level. Clip indication is reported at 6 dB below input clip level. NOTE: Returned values match values that were selected for the , , , and inputs.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment QM-FTMCSC Buttons - Signal Descriptions SIGNAL TYPE AND NAME DESCRIPTION Digital Outputs: Button presses/vertical pair , Button presses/vertical pair , Button presses/vertical pair , Button presses/vertical pair , Button presses/vertical pair , Button presses/vertical pair , Button presses/vertical pair , Button pres
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Adjusting the QM-FTMCSC Microphone Inputs Once a QM-FTMCSC is installed and configured, settings for gain, gating level, attack time, and decay time should be set using the SystemBuilder finish tab. NOTE: Crestron recommends that you use the latest software to take advantage of the most recently released features. The latest software is available from the Crestron website.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Visual Representation of Gating Level, Clipping Level, Attack Time, and Decay Time SIGNAL LEVEL MICROPHONE INPUT SIGNAL Clipping Level Mic On Gating Level Mic Off TIME Attack Time Decay Time SIGNAL LEVEL QM OUTPUT SIGNAL Gating Level Reached Gating Level Reached Mic On Mic Off TIME Attack Time Decay Time Setting Microphone Gain The QM-FTMCSC provides variable gain on the microphone inputs.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC NOTE: The input gain is independent of the system’s output volume level. 1. To adjust the input gain, set the gain and noise gate to their lowest settings. Disable the “Mute” function by removing the check from the Mute checkbox. 2. Connect a microphone and enable phantom power if required. 3. Increase the gain while providing a “normal” sound level input to the microphone.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Uploading and Upgrading NOTE: Crestron recommends using the latest programming software and that each device contains the latest firmware to take advantage of the most recently released features. Please check the Crestron website (http://www.crestron.com/updates) for the latest versions of software and firmware. New users are required to register to obtain access to this site.
FlipTop Media Center with Storage Compartment Null Modem Cable Pins Pins 2 2 3 3 5 5 7 7 8 8 Crestron QM-FTMCSC Connect the COM B port on the QM-RMCRX-BA control system to one of the COM ports (usually COM 1) on the PC. The QM-RMCRX-BA requires the use of a null-modem RS-232 cable with DB9 female connectors on both ends. Most commercially available cables are acceptable; they should have at least five pins for transmit, receive, ground, and hardware handshaking (pins 2, 3, 5, 7 and 8).
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Crestron Toolbox – “Address Book” Window The PC communication settings specified in the address book should match the protocol that the QM-RMCRX-BA expects. The settings are as follows: • Port = COM 1 through COM 8. Select the correct COM port on the PC. • Baud rate = Auto Detect. • Parity = None. • Number of data bits = 8. • Number of stop bits = 1. • Hardware handshaking (RTS/CTS) enabled.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC “System Info” Window NOTE: To enter the console mode, click the console mode icon . Uploading a SIMPL Windows Program A control system source file has the extension .smw. A compiled SIMPL Windows file has the extension .spz for a 2-Series control system. The SIMPL Windows file can be uploaded to the control system using SIMPL Windows or via the Crestron Toolbox. Upload via SIMPL Windows 1. Start SIMPL Windows. 2.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Crestron Toolbox– Tools | System Info 3. Select Functions | SIMPL Program… “Functions” Menu – SIMPL Program Selection NOTE: The available functions depend on the type of device. The “SIMPL Program” window permits you to browse for a compiled program file (.spz), and allows you to upload to internal flash or compact flash. Operations & Installation Guide – DOC.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC “SIMPL Program” Window 4. Browse for the appropriate .spz file in the “Open” window, and click Open. “Open” Window 5. When the “SIMPL Program” window reappears, click Send. 6. To verify that the program has been transferred successfully, select Functions | SIMPL Program. Details about the current program loaded in the control system are displayed in the upper left corner of the “SIMPL Program” window.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Firmware Upgrade A firmware upgrade file has the extension .upg. To take advantage of all the QM-FTMCSC features, it is important that the unit contains the latest firmware available. Please check the Crestron website for the latest version of firmware. Not every product has a firmware upgrade, but as Crestron improves functions, adds new features, and extends the capabilities of its products, firmware upgrades are posted.
FlipTop Media Center with Storage Compartment 5. Crestron QM-FTMCSC The “Firmware” window displays the model and current firmware version. Click Upload New Firmware. “Firmware” Window 6. The Open window allows you to browse to the desired filename (.upg) file. Click Open to begin the transfer. “Open” Window 7. The “Firmware” window reopens and indicates the new firmware version.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Problem Solving The following table provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. QM-FTMCSC Troubleshooting TROUBLE POSSIBLE CAUSE(S) QM-FTMCSC not functioning. CORRECTIVE ACTION Net ID is not correct. Verify the Net ID In Toolbox. Net ID is not set to match the Net ID specified in SIMPL Windows.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC QM-FTMCSC Troubleshooting (continued) TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Intermittent microphone output. Incorrect peak setting. Adjust QM-RMCRX-BA peak control until audio is restored. For more information refer to the latest version of the QM-RMCRX-BA Operations Guide (Doc. 6332). Poor cable connection. Verify all cable connections. Gating setting too high. Adjust gating level.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Appendix A: International Receptacles PART NUMBER DESCRIPTION COUNTRIES 6003287 PWR-AU-B POWER RECEPTACLE, AUSTRALIA, 250V, 10A, BLK Australia, Fiji, New Zealand, Papua New Guinea 6003288 PWR-EU-B POWER RECEPTACLE, EUROPEAN "SCHUKO", 250V, 16A, BLK Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Brunei, Bulgaria, Burundi, Cape Verde, Chad, Croatia, Czech Republic, Egypt, Eritrea, Finland, Georgia, Germany, Greece, Greenland, Gu
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Appendix B: QuickMedia Installation and Compensation Installation Notes You must pass audio through from transmitters to receivers even if you are not using the audio signal. The information required for auto-compensation is transmitted along with the audio. In addition, the QM Link signal indicates that the QM cable is connected and that an audio signal is present on the cable.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment Auto Compensation with a Self-Peaking Receiver Crestron's innovative self-peaking audio circuit eliminates the need to peak the audio signal. Without self-peaking the same peak and boost values are applied equally to the video and audio signals. When these signals travel the same path, this arrangement is satisfactory. However, when video and audio travel to a receiver from different paths, unequal cable lengths are created.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Compatibility Charts Under certain circumstances, the audio and video may be acceptably peaked even though the audio and video path lengths are different. Because the audio signal is digital, and more forgiving than the video signal, it may be possible to peak the video and have functioning audio. It is difficult to predict outcomes because it is dependent on the difference in cable lengths, the video rates, and acceptable video quality.
Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment KEY: 9 = Good operation. 1. = Operation depends on video rates and if the audio and video cable lengths are closely matched. 2. = In these cases, if the audio and video (although from different sources), switch together consistently, the system will operate normally. If the audio and video switch inconsistently, operation then depends on the video rates and how closely the audio and video cable lengths match. * = Device with self-peaking.
FlipTop Media Center with Storage Compartment Crestron QM-FTMCSC Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. 2.
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Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 Tel: 888.CRESTRON Fax: 201.767.7576 www.crestron.com Operations & Installation Guide – DOC. 6307A (2011602) 08.05 Specifications subject to change without notice.
