User Guide

Crestron QM-FTMCSC FlipTop Media Center with Storage Compartment
Problem Solving
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-FTMCSC Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Net ID is not correct. Verify the Net ID In Toolbox.
Net ID is not set to
match the Net ID
specified in SIMPL
Windows.
Verify SIMPL Windows program for
setting Net ID.
QM-FTMCSC not
functioning.
Net ID is the same as
another device’s Net
ID.
Assign a different Net ID.
PWR LED does
not illuminate.
Not receiving power.
Verify that Cresnet is properly
attached.
Verify RGB, video, S-video output
cable connection.
No video output
displayed.
Incorrect cable
connection.
Verify QM input cable connection is
secure.
Wrong SystemBuilder
or SIMPL Windows
programs.
Verify and upload correct programs.
Wrong source or
video displayed.
SystemBuilder project
not set up correctly.
Verify proper video set up for each
video input.
Incorrect cable
connections.
Verify 15-pin output cable connection.
Verify QM input cable connections.
Video from RGB
source is garbled or
no output.
Signal skew due to
cable length or
unequal pair length.
Verify maximum QM cable length and
compensation for skew.
Poor RGB or video
image quality.
Incorrect peak and/or
boost setting.
Adjust SystemBuilder peak or boost
controls until image quality is
improved.
Hum on audio
and/or mic.
Grounding problem.
Refer to ground wire connection
instructions on page 23.
Intermittent or no
audio/mic output.
Incorrect peak setting.
Adjust SystemBuilder peak control
until audio is restored.
Microphone requires
phantom power or
cannot use phantom
power.
Enable or disable phantom power as
necessary using controls created in
the SystemBuilder project.
Incorrect gain, gating
level, attack time or
decay time settings.
Adjust gain, gating level, attack time,
or decay time settings as required.
Microphone does
not produce
sound.
Incorrect volume
and/or mixer settings
on
QM-RMCRX-BA.
Adjust volume and/or mixer settings
on QM-RMCRX-BA as required.
Continued on the following page
Operations & Installation Guide – DOC. 6307A FlipTop Media Center with Storage Compartment: QM-FTMCSC • 53