User Guide

2-Series Professional Media Controller with RF Crestron MC2W
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MC2W Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Unexpected response
from control system.
Network devices are not
communicating to the
control system.
From the Viewport, poll the
network (F4) to verify
communication.
PWR LED does not
illuminate.
Control system is not
receiving power.
If power is supplied through an
external adaptor, verify that the
DC output plug is properly
attached to the control system
and that the adaptor is securely
plugged into an outlet.
If power is supplied through
Cresnet cabling, ensure that the
cable is securely plugged into the
NET connector.
Only power source (power pack
or Cresnet) should be used to
power the unit.
IRP2 or serial port not
placed properly.
Verify placement of IRP2 (Hold
phosphor card under IRP2 while
pressing button) and tighten serial
cables.
Used wrong IR/Serial port. Verify that proper IR or serial port
is defined.
A/V system device
does not respond.
Serial cable miswired. Verify that serial cable is wired
correctly for RS-232, 422, or 485.
Insufficient power. Confirm system power factor. Add
additional power supplies as
needed.
ERR LED illuminates. Hardware or software
failure, hardware
incompatibility with
software definitions, or
programming error.
Verify that the hardware
configuration matches software
configuration. Poll the network
(F4) from the Viewport; check
error log for SIMPL, SIMPL+
program reload errors.
Compilation Error
RLCMCVT166 &
RLCMCVT177
Poor analog versus serial
signal definition in the
SIMPL Windows program.
Confirm properly defined signal
definition in the program.
System locks up. Various. Press front panel SW-R and HW-
R buttons at the same time to
bypass program and
communicate directly with
processor (refer to
“Troubleshooting
Communications” on page 16).
(continued on next page)
32 • 2-Series Professional Media Controller with RF: MC2W Operations Guide - DOC. 6143